- 1 (312) 313-6194
- Email hotel
- Free Wifi
- Room service
During my stay I received great customer service. I was checked in and checked out by Mattie. I booked the room for my son’s golden 11th birthday. She offer him a free room service meal and free breakfast the next morning. She was so friendly and informative to us. She made my son’s birthday so much more special. She really went above and beyond for us. I couldn’t thank her enough. Definitely will stay again and recommend to anyone.
Thank you for your review and for taking the time to share your experience. We're delighted to hear that you enjoyed your stay throughout your son's 11th birthday and appreciate you choosing us for such a special occasion. We'll be sure to pass along your kind comments to the team!
We just stayed at Aqua for a weekend trip to Chicago. The hotel is gorgeous! Everyone was so kind and friendly to us. The location was perfect walking distance to many great things. The only negative thing was that when we checked in, we booked a city view room and we were told we were upgraded to a park view and we would have a beautiful view of the parks. We got to our 4th floor room and our room only overlooked the street below and we couldn't see the parks at all. We wish we would have turned down the upgrade and just had the city view.
Thank you for your review and for taking the time to share your comments. We sincerely apologize that you were disappointed by your upgraded guest room and hope for another opportunity to exceed your expectations. Your feedback is highly appreciated and will help us continue to perfect our guest experience.
Recently stayed here for 3 nights. There was a lot of pros and cons to this place.
- The building is a magnificent piece of architecture.
- Good location.
- High end lobby decor.
- Great pool area/property exterior.
- Great room view.
- Reallt great front desk staff that accommodated my early check in.
As far as cons, there was certainly some details that are overlooked for a high end hotel.
-The bed was definitely older resulting in waking up with back pain.
-The sliding door to the bathroom does not fully close. It is aesthetically pleasing but not very functional.
There was other small items like the jets in the jacuzzi not working by the pool, minor stains on the wall and a hair from a previous guest in the bathroom. Things that could have been corrected.
If the beds were upgraded, I would consider it again but not without.
Thank you for taking the time to share your feedback. We are always searching for ways to perfect our guest experience and will use your comments to consider future improvements. We hope to have the opportunity to welcome you again and exceed all expectations.