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“"Glad You're Here"”

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Radisson Blu Aqua Hotel
Ranked #21 of 190 Hotels in Chicago
Certificate of Excellence
GreenLeadersPlatinum level
Chicago, Illinois
1 review
“"Glad You're Here"”
Reviewed January 3, 2014

We stayed at this hotel for NYE. I can truly say from the time I walked up to the front door, I received the "Glad You're Here" hospitality. Every hotel employee that we encounted was on point. Check in was a piece of cake. No long lines and most of all "smiling faces" behind each of the check in stations. The hotel/room was as beautiful as the pictures that I had saw on line. Very high tech property. We could not have been in our room longer than 15 minutes before the telephone rang. I was like wait who knows Im here (lol). It was the concierge's desk. The concierge welcomed me again to hotel and ask how my stay was thus far. I mention that my room was a little on the chilly side. She explained the heating process and said that if it didn't warm up to please call back. After an hour I called concierge regarding the heating situation. She apologized and sent the engineer up to see me. Within ten minutes the engineer was knocking at my door. Very pleasant with a smile on his face. Again, I felt the "Glad you're here" hospitality. He listened to what I had to say and then told me exactly what he was going to do. It's was fixed in a matter of minutes and I began to feel the heat coming from the air vent. YES!!!!. This hotel is very beauitul. The fireplace in the lobby is to die for. So cozy and romantic. The beds are extremely comfortable and we loved the 'FREE' free wi-fi. As you can see I can't say enough good things about this property. We didn't get to eat in the restaurant or experience the spa but on our next stay, we definitely will. With all the amenities that this hotel has to offer, there was no need for us to leave the property. Our next view will definitely be a park view.

  • Stayed December 2013, traveled as a couple
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Helpful?
Thank Michelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radissonbluaqua, General Manager at Radisson Blu Aqua Hotel, responded to this review, January 7, 2014
Happy New Year and thank you for spending the last remaining days of 2013 with us!

I am thrilled to see our staff made a difference during your stay and that they exhibited our Yes I Can! Spirit. I hope you can keep warm and that you will come back to visit us often in 2014.

Thank you for your continued patronage.

Sincerely,

Pierre-Louis Giacotto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (803)
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Orlando, Florida
Level 4 Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 3, 2014

We stayed on Christmas Eve and Christmas Day. The lobby is beautiful and cozy. Our room was clean and had a beautiful view with a balcony. It is close and within walking distance to just about everything. It was the perfect getaway for a stressed out couple. We will be back!!

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radissonbluaqua, General Manager at Radisson Blu Aqua Hotel, responded to this review, January 7, 2014
Happy New Year!

I am glad you were able to enjoy the Holidays with us and that you were able to relax together while enjoying our hotel.

I hope you can stay warm these days and I look forward to welcoming you back soon in 2014!

Sincerely,

Pierre-Louis Giacotto
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NSW
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 2, 2014

First time to Chicago and picked the Radisson Blu on a friend's recommendation. We arrived late at night and were greeted by a friendly and happy front desk staff member. He noted that we were staying on the executive level and if we wanted a drink, the lounge was only open for another 10 minutes but he would happily call the staff member on duty and ask them not to pack away the drinks and canapes until we arrived. Walked through the spectacular lobby to the elevators which we rarely needed to wait for. We got to the room which was lovely and spacious for a major US city - it was a tad 'sparkly' (flecks of silver in all the hard surfaces) but it didn't bother us after we got used to it. We made our way to the lounge and met a lovely girl on duty who was also really friendly and chatted with us about our travels and said we could stay as long as we liked and she wouldn't pack up until we were ready as we were the only ones there at that time. The bed was super comfy and the first two nights we were jet-lagged and needed sleep during the day which was made easy with blackout curtains. Every staff member we came across was fantastic and they really went out of their way to help and be friendly. The restaurant and bar were great also, as was the rooftop bar which we checked out - closed at the time but would be great in Summer. We loved Chicago so much we're planning to return and will absolutely stay here when we come back.

Room Tip: The executive level was well worth it - complimentary drinks, canapes and breakfast with a good sele...
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  • Stayed October 2013, traveled as a couple
    • Value
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Helpful?
Thank jsmoo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radissonbluaqua, General Manager at Radisson Blu Aqua Hotel, responded to this review, January 3, 2014
Yes, I do agree with you, Chicago is a fabulous city!

You were staying in one of our "Mansion House" room which are very cozy and warm and offer all the convenience you might come to expect. You were also on the Business Class level and it is nice to see that you were able to experience our service there. I will share your comments with the team as they will be thrilled to see that they made a difference.

I thank you for your patronage and wish you a very Happy New Year!

Come back and visit often!

Sincerely,

Pierre-Louis Giacotto
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salem, Connecticut
Level 4 Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 2, 2014

This was our first stay at this hotel. We stayed with them during our 36th wedding anniversary and the staff could not be more accomodating and gracious. Special kudos to Vicky, Teddy and Stephanie.
We were on the 15th floor with gorgeous views of the Chicago skyline and Millenium Park. The room had a balcony and I am sure it would have been great had the temperature not dropped to the single digits.
The rooms also are equipped with Intelity and INNCOM technologies including a neat Master Light Switch by the entrance door.
We tried the fitness center which is unlike and bigger than any other hotel fitness center I have ever seen.

  • Stayed December 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank jmtavares
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radissonbluaqua, General Manager at Radisson Blu Aqua Hotel, responded to this review, January 3, 2014
First let me congratulate you on your 36th Anniversary, this is remarkable.

I am thrilled you enjoyed all the amenities including our 8,000 sq ft (yes it is correct) health club, including a basketball court and private classes offered regularly. I would suggest you celebrate again in Summer when the terrace is open and you can finally enjoy the balcony!

Happy New Year to you and your family!

Sincerely,

Pierre-Louis Giacotto
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Level 1 Contributor
3 reviews
Reviewed January 1, 2014

I have to travel frequently to Chicago on business and this is my favorite. I have stayed at many others in the downtown area so have much to compare with. The lobby is beautiful and cozy. The service is excellent. The room service prices are also reasonable. I always feel like I am having a spa experience as the bathrooms in the blond rooms are so elegant but very modern. Would highly recommend.

Room Tip: ask for a blond room, corner suites are large and sunny, stay away from the fire department side if...
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  • Stayed November 2013, traveled on business
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Helpful?
Thank cindya5902
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radissonbluaqua, General Manager at Radisson Blu Aqua Hotel, responded to this review, January 3, 2014
Happy New Year!

The "blonde room" you are referring to is what we call our "Naturally Cool" rooms and are indeed very bright and offer hard wood floors. We also have another style called "Mansion House" with darker tones and beautiful carpeting. However the views vary from room to room, so if you prefer a Park view then just request one when making your reservation. It might be a slight upgrade, but might be worth it for you.

Thank you for choosing Radisson Blu Aqua!

Sincerely,

Pierre-Louis Giacotto
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Foxboro, Massachusetts
1 review
Reviewed December 30, 2013

We chose the hotel because our daughter lives in the "loop area", but fell in love with it over our extended stay. The location is within 2 blocks of Michigan Ave and the Chicago river and close to Navy Pier area. The room was spotless; the staff outstanding; and the amenities second to none. We used the pool everyday, and in addition the basketball court often, the professional fitness area; and for warmer weather an outdoor pool and jogging area would be great. I would highly recommend the concierge level

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank George B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radissonbluaqua, General Manager at Radisson Blu Aqua Hotel, responded to this review, January 3, 2014
Happy New Year!

I am glad you mentioned our location and how central it is to all the major activities in the city of Chicago. I am sure your Daughter enjoys living in Chicago as much as we love being here!
Please come back to visit us soon and enjoy the magnificent outdoor space you were referring to.

Sincerely,

Pierre-Louis Giacotto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 30, 2013

We decided to take a staycation with our 5 and 2 year olds for 2 nights over christmas week. Since we had such a great experience for our first stay, we naturally chose the Blu Aqua again. Once again, we had a great experience. The staff went above and beyond for us. The room was perfect and we even had 2 meals at Filinni in the hotel. IWe would love to stay another time! :)

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mebstewa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radissonbluaqua, General Manager at Radisson Blu Aqua Hotel, responded to this review, January 3, 2014
Happy New Year!

Well, thank you for your continued patronage and I am thrilled you took some time off with us during the holidays.
As I mentioned to another reviewer, I hope you will come back in the summer with the kids when the outdoor space is open. They will love it....and you will too!

Sincerely,

Pierre-Louis Giacotto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Aqua Hotel

Property: Radisson Blu Aqua Hotel
Address: 221 N. Columbus Drive, Chicago, IL 60601-7801
Phone Number:
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 190 Hotels in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Radisson Blu Aqua Hotel 4.5*
Number of rooms: 334
Official Description (provided by the hotel):
The Radisson Blu Aqua Hotel Chicago is the contemporary debut of Radisson Blu in North America. A true representation of the brand, it is designed to become a destination in itself. Radisson Blu is the upper upscale tier of our global hotel brand, focusing on design, style and attention to detail in every respect. ... more   less 
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