We stayed at this hotel for NYE. I can truly say from the time I walked up to the front door, I received the "Glad You're Here" hospitality. Every hotel employee that we encounted was on point. Check in was a piece of cake. No long lines and most of all "smiling faces" behind each of the check in stations. The hotel/room was as beautiful as the pictures that I had saw on line. Very high tech property. We could not have been in our room longer than 15 minutes before the telephone rang. I was like wait who knows Im here (lol). It was the concierge's desk. The concierge welcomed me again to hotel and ask how my stay was thus far. I mention that my room was a little on the chilly side. She explained the heating process and said that if it didn't warm up to please call back. After an hour I called concierge regarding the heating situation. She apologized and sent the engineer up to see me. Within ten minutes the engineer was knocking at my door. Very pleasant with a smile on his face. Again, I felt the "Glad you're here" hospitality. He listened to what I had to say and then told me exactly what he was going to do. It's was fixed in a matter of minutes and I began to feel the heat coming from the air vent. YES!!!!. This hotel is very beauitul. The fireplace in the lobby is to die for. So cozy and romantic. The beds are extremely comfortable and we loved the 'FREE' free wi-fi. As you can see I can't say enough good things about this property. We didn't get to eat in the restaurant or experience the spa but on our next stay, we definitely will. With all the amenities that this hotel has to offer, there was no need for us to leave the property. Our next view will definitely be a park view.
- Official Description (provided by the hotel):
- The Radisson Blu Aqua Hotel Chicago is the contemporary debut of Radisson Blu in North America. A true representation of the brand, it is designed to become a destination in itself. Radisson Blu is the upper upscale tier of our global hotel brand, focusing on design, style and attention to detail in every respect. ... more less
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