We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Consistent Perfection”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
JW Marriott Chicago
Ranked #37 of 189 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Orlando, Florida
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Consistent Perfection”
Reviewed August 2, 2013 via mobile

From the doorman and everyone of the staff, to the location, to the facilities and to each amenity, this was one of then most perfect hotel stays I have ever experienced. It was flawless and warm, in the hospitality sense!

Stayed July 2013, traveled on business
Helpful?
Thank SamirofOrlando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don L, Executive Assistant at JW Marriott Chicago, responded to this review, August 5, 2013
Wonderful, this is the type of experience we wish for all of our guests. Our purpose now is to make sure your subsequent visits are equally pleasurable, we look forward to the opportunity.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,418 reviews from our community

Traveler rating
    884
    389
    101
    25
    19
See reviews for
216
295
47
634
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (304)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Washington DC, District of Columbia
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed August 1, 2013 via mobile

JW Marriott in Chicago is a very good hotel to stay in when visiting the Windy City. Everything is very nice just seems to be falling short in all aspects. The rooms are very nice but not great. Gym is good but not real good. The food is good but not great. It is a beautiful historic renovation think it has a lot of interior no real window rooms. I said I would not stay in one do I have a window onto Adams. The location is great for biz and for pleasure is very good too.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Villanovan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don L, Executive Assistant at JW Marriott Chicago, responded to this review, August 2, 2013
Thank you for taking the time to review our hotel and for the overall high ratings, my apologies if your stay wasn't as good as anticipated. We strive to ensure all accommodations are perfect, during future visits please ask for a manager so that we may specifically address any substandard perceptions and allow us to opportunity to change your experience from good to great.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
1,010 reviews
155 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
Reviewed July 29, 2013 via mobile

The JW Marriott is in a good, central location, but it is over priced. The rooms are clean, but nothing special, and the public areas are incredibly loud. The Italian restaurant in the hotel is good, but this is not high on my list of Chicago hotels, at least from a value perspective.

Stayed July 2013, traveled on business
Helpful?
1 Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don L, Executive Assistant at JW Marriott Chicago, responded to this review, August 1, 2013
Thank you for taking the time to review our hotel, although I am sorry if you felt our facilities did not meet the price paid. As our location appears to be suited to your travel needs, we hope in the future you will reconsider staying with us and allow us to perhaps change your perspective. We take great pride in both our product and service and hope in the future this will translate into a more pleasurable experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glen Arbor, Michigan
Level Contributor
87 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed July 29, 2013

Picking our daughter up from the SAIC Summer Program. Incredible value for the $ in comparison to hotels directly across the street and surrounding. Hotel is barely 3 years old. Really beautiful, clean, Frette linens, huge rooms, great customer service. I would stay here again. Room service was very good as was our breakfast in the Italian restaurant. You will need a cab ride to MI ave shopping though.

Room Tip: I booked a AAA free parking and breakfast package, was a great deal as parking is usually $60/nt and...
See more room tips
  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sbeia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don L, Executive Assistant at JW Marriott Chicago, responded to this review, August 1, 2013
Thank you! We are very appreciative of the high ratings, but more importantly delighted that you had a memorable stay. We hope to have you as our guest again soon and that no matter where you need to be in Chicago, you will consider the JW to be your new home away from home.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mobile, alabama
Level Contributor
155 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed July 28, 2013

My husband and I stayed at the JW for a combined business and pleasure trip. The room was nice with a comfortable bed and lots of pillows but the bathroom was what made the room worth the money. The deepest most comfortable soaking tub I have been in with a separate big shower. On the negative side, housekeeping didn't replenish the bath products after the first day and absolutely no view at all. Lovely open public spaces, helpful front desk, readily available taxis. Short walk to art institute but a $8 taxi ride to shopping on Michigan. Decent service and good food in bar and restaurant.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rapjkp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don L, Exectutive Assistant at JW Marriott Chicago, responded to this review, July 29, 2013
Appreciate the positive review, while we may sometimes not be able to deliver a view, we are delighted when the attention to the room amenities are fully realized. My apologies regarding the service failure regarding bath products, it appears to be an oversight on our part and your experience has been shared with the respective department managers.
Thank you for also highlighting our proximity to the Art Institute, Chicago is a very walkable city (although we have an efficient and readily available public transportation system), and our location in the financial and architectural hub of the Midwest can turn any walk into a sightseeing adventure.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
67 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 27, 2013

We were greeted with a very nice lady who directed us to the check in area with Matt. Matt signed us in and he was very helpful. It was an anniversary stay so they sent us a bottle of champagne and some fruit later after dinner. Matt kudos to you!! Very nice touch. We called later that night for some decaf coffee they forgot to put in the room and it took them a bit to do. Also the lady on the phone appeared to be a bit put out that someone had to bring it up (where's the "its my pleasure") Also, the next morning we had some breakfast dietary needs at the table and again it seemed an inconvenience we had to ask for that. For a JW Marriott, I thought they might have ceramic mugs in the room for coffee instead of a single paper cup my wife and I had to share. For parking stay at the Traders Self Park (bestparking.com) on Franklin St. its about 2 blocks away. Overall its a beautiful hotel in a historic building. Workout rooms are vey nice, wish we had time to try them out. The only problem is the area, when we went out in the morning the first 4 people that greeted us were homeless.

Room Tip: Room was very nice, Eighth floor rooms were nice.
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jackson1812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don L, Executive Assistant at JW Marriott Chicago, responded to this review, July 29, 2013
Thank you for the kind and constructive review. We appreciate feedback regarding your entire experience, not just to evaluate what we are doing right, but to continually better ourselves and look for training opportunities when something did not meet your expectations. Your review has been shared with our leadership team, I'm hopeful we will see you again in the near future and trust your next visit will be perfect from start to finish.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
99 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed July 26, 2013

We stayed here for 2 nights a year ago and I still think about how beautiful the building is inside and out, how nice the rooms are, the great food and bar service we had and the wonderful big tub in the bathroom - a great place to relax after a hard day walking around Chicago and seeing the sights. Very convenient location and great staff too.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StrayKiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don L, Executive Assistant at JW Marriott Chicago, responded to this review, July 29, 2013
Thank you! Very uplifting to hear that even after a year you have fond memories of your visit to Chicago and our hotel. Hopefully the opportunity to travel to the States will avail itself soon and we can once again have you as our guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Chicago hotels
Downtown / The Loop
Kimpton Gray Hotel
Kimpton Gray Hotel
#10 of 189 in Chicago
223 reviews
Downtown / The Loop
W Chicago - City Center
W Chicago - City Center
#105 of 189 in Chicago
2,498 reviews
Downtown / The Loop
Residence Inn Chicago Downtown/Loop
Show Prices
Show Prices
Show Prices
Downtown / The Loop
Hyatt Centric The Loop Chicago
Downtown / The Loop
Hyatt Place Chicago/Downtown - The Loop
Downtown / The Loop
The Blackstone, Autograph Collection
Show Prices
Show Prices
Show Prices

Been to JW Marriott Chicago? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about JW Marriott Chicago

Property: JW Marriott Chicago
Address: 151 W Adams St, Chicago, IL 60603-3601
Phone Number:
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Chicago
#14 Business Hotel in Chicago
#23 Romantic Hotel in Chicago
#24 Green Hotel in Chicago
#25 Luxury Hotel in Chicago
#34 Family Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott Chicago 4*
Number of rooms: 610
Official Description (provided by the hotel):
Encounter a landmark Millennium Park hotel and experience the renowned architecture of world-famous Daniel Burnham at this luxury hotel in Chicago, Illinois. Located at LaSalle & Adams, this Chicago, Illinois luxury hotel soars above skyscrapers in the heart of one of the world's most powerful financial districts. With a $396 million restoration, the historic JW luxury hotel in Chicago, IL exudes Burnham's refined style combined with 21st century sensibility, providing downtown Chicago with a one-of-a-kind authentic destination. Unwind in our luxury Chicago, IL hotel rooms or dine inside our world-class restaurant, The Florentine. As the epitome of refined elegance, the JW Marriott Chicago hotel provides stunning domed-ceiling ballrooms and meeting venues for corporate gatherings or extravagant weddings and social soirees. Discover Daniel Burnham's foundation of excellence at the JW Marriott Chicago, and experience a premier luxury hotel in Chicago. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Marriott, Orbitz, Booking.com, Hotwire, Travelocity, Hotels.com, Cheap Tickets, Priceline, HotelQuickly and HRS so you can book your JW Marriott Chicago reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Chicago Hotel Chicago

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing