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“Lovely experience”

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JW Marriott Chicago
Ranked #39 of 190 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Middleton, Wisconsin
Level 5 Contributor
68 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Lovely experience”
Reviewed July 29, 2012

I spent a weekend at the JW with a friend. The service was fantastic - at the front desk, concierge and lobby bar. Well appointed lobby and rooms. We had breakfast in the Italian restaurant - good food, though service was a little slow. Beautiful hotel. Would definitely return again.

Room Tip: Our room was the furthest possible from the elevator and it's quite a walk. While I wouldn'...
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  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kristin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,468 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (306)
Date | Rating
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English first
Raynham, Massachusetts
Level 4 Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed July 29, 2012 via mobile

This is a very nice hotel. Convenient location for all the sights of Chicago and the "L".

The service is excellent and the rooms are beautiful. We had room service one night and the food was wonderful.

If you're in town for business or pleasure this is a great place to stay!

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rpf60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dana Point, California
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 27, 2012

Spent a week at the JW. The room was big and comfortable and It was nice to have the priviledges of being a platinum member and access to concierge level. The hotel staff, Demetrius B., Nancy S. & Maria A. were attentive, friendly and always had a smile on their faces. The turn down girl left me a few extra chocolates once I told her that I enjoyed them. That was a nice touch.

The location was a block away from the Willis Towers (Sears) and central to a lot of good food and attractions. Try the food at IPO in the W across the street. It was fantasic!

Room Tip: Get a room up high away from the trains.
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  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janneenj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level 5 Contributor
53 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed July 26, 2012

Recently hosted a busiess function at the hotel. Hotel rooms are spacious and beautiful and since the hotel opened less than two years ago all is new and fresh. Staff throughout the property is gracious and professional. All that was promised was delivered on time. Also a great lobby bar and restuarant for breakfast. I would definately book future events at the property.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank USAtraveler077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Williamsburg, Virginia
Level 5 Contributor
67 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed July 25, 2012

Unfortunately, our stay at the JW Marriott got off to a bad start with a very poor check in experience. The general manager quickly addressed the problem and even sent a nice gift to our room with a note, which we appreciated. Our room was on the concierge floor and was relatively spacious and comfortable. The concierge lounge staff was first rate and the food there was better than most Marriott hotels offer, but they close at noon on Friday through the weekend. The bar staff was very friendly, although we found out later that there was a happy hour in effect during our visit, which would have been nice to have been told at the time. Overall, the hotel left us underwhelmed. Our stay following this one at the Flemish House was so exceptional (for the same price) that it left us feeling "mehh" about the JW Marriott. We probably won't return.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank MoreTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis
Level 3 Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 25, 2012

This is my second time staying at this hotel and will definitely stay again on future trips to Chicago.

Staff was great, super nice at check-in and very nice during entire stay.

Had a king room with obstructed view. Knew about limited veiw when i made reservation, so not a problem for me. Window is frosted, so cannot see outside. Didn't spend much time in room so fine with me. Room is very nice. Spacious and has a large TV with a great line up of HD channels. Nice desk and plenty of lamps. Also has a nice small bar area with mini fridge stocked with drinks.

Bathroom is really nice, what really elevates this hotel room. Its huge, with two sinks and a large tub. Has a separate walk in shower with solid water pressure. And small separate toilet area. Really a super nice bathroom.

Location is superb. Close to L stops and only about a 10-15 minute walk to Millennium/Grant Parks and Art Institute of Chicago. Tons of shops and restaurants nearby too.

Overall, a great Hotel and would stay here again and highly recommend.

  • Stayed July 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Greg S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
Level 6 Contributor
114 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed July 22, 2012

Stayed at the JW Marriott Chicago for business. Beautiful lobby, very expansive. Rooms were nice and spacious, but the view was other rooms on the property ('inside view'). Had breakfast at the Florentine, which was decent, but priced like any other hotel restaurant. Valet parking was expensive ($55/day). Meeting rooms/facilities were decent.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traveler1966_MI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Chicago

Property: JW Marriott Chicago
Address: 151 W Adams St, Chicago, IL 60603-3601
Phone Number:
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Chicago
#14 Business Hotel in Chicago
#23 Romantic Hotel in Chicago
#24 Green Hotel in Chicago
#26 Luxury Hotel in Chicago
#34 Family Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott Chicago 4*
Number of rooms: 610
Official Description (provided by the hotel):
Encounter a landmark Millennium Park hotel and experience the renowned architecture of world-famous Daniel Burnham at this luxury hotel in Chicago, Illinois. Located at LaSalle & Adams, this Chicago, Illinois luxury hotel soars above skyscrapers in the heart of one of the world's most powerful financial districts. With a $396 million restoration, the historic JW luxury hotel in Chicago, IL exudes Burnham's refined style combined with 21st century sensibility, providing downtown Chicago with a one-of-a-kind authentic destination. Unwind in our luxury Chicago, IL hotel rooms or dine inside our world-class restaurant, The Florentine. As the epitome of refined elegance, the JW Marriott Chicago hotel provides stunning domed-ceiling ballrooms and meeting venues for corporate gatherings or extravagant weddings and social soirees. Discover Daniel Burnham's foundation of excellence at the JW Marriott Chicago, and experience a premier luxury hotel in Chicago. ... more   less 
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Also Known As:
Jw Marriott Chicago Hotel Chicago

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