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All reviews hamburger university third floor rooftop pool hotel bar recommend staying here great neighborhood great amenities rooms are nice great hotel front desk staff valet parking complimentary breakfast within walking distance business trip room was clean would stay here again excellent location
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Reviewed 4 weeks ago

The location was good with many wonderful restaurants nearby, and the staff was generally helpful. But the bathroom door would not slide closed, the shower drain was totally backed up, and there was no body lotion. The second night of our stay there was a loud party next door that would not let up, and eventually we had to call the staff.
Since reception is on the third floor, it's scary walking into a dim entrance and waiting for the elevator at night, and anyone can access the elevator from this point. The decor is trendy but not attractive--cold and rather garish.
We did not enjoy our stay and were surprised this was a Hyatt. It didn't match the quality we expect from this chain.

Date of stay: September 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Marianne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattHouseChicagoWL, Manager at Hyatt House Chicago / West Loop - Fulton Market, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to share your feedback regarding your stay at the Hyatt House Chicago/West Loop-Fulton Market. While we are happy to hear our convenient location and helpful staff were highlights of your stay, we must sincerely apologize that maintenance problems and inconsiderate neighbors negatively impacted your stay with us. We appreciate your feedback as we are always trying to improve our guest experience. We hope for a second chance to welcome you back and deliver the five-star stay you deserve.

Sincerely,

Lexi Salloum
Assistant General Manager
Hyatt House Chicago West/Loop-Fulton Market

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Hyatt House is close to work on Randolph St. so location is perfect. And close to restaurants and night life. It's clean and service is great. Particularly from Armani and Bouana (sp?), in-house bartenders.

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank cmf3152019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattHouseChicagoWL, Manager at Hyatt House Chicago / West Loop - Fulton Market, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to share your experience at the Hyatt House Chicago/West Loop-Fulton Market on TripAdvisor. We are pleased to hear that you enjoyed our clean hotel, convenient location, and great service. We especially thank you for recognizing Armani and Bojana for their outstanding service at the H Bar! We will be sure to share your kind words with them! We truly appreciate your feedback and hope to welcome you back again soon.

Sincerely,

Lexi Salloum
Assistant General Manager
Hyatt House Chicago West/Loop-Fulton Market

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

I was Completely impressed with the hotel's Industrial modern decor...But what was the most wonderful experience was the bartender Armani. He was the moat kind and most genuine bartender I have ever met. He wants to make you happy and his sweet accent makes you smile with every story he shares. His drinks are so silky smooth you don't even realize you are drinking alcohol. He is super excited to make sure you have the best drink you ever had. He really does make magic in a glass. You are lucky if you meet this bartender because he will make you feel like the most important person In the world. It feels like he is hosting a party in his house. Thank you Armani for making our experience fabulous.

Date of stay: September 2019
Trip type: Traveled on business
Thank JUDY L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattHouseChicagoWL, Manager at Hyatt House Chicago / West Loop - Fulton Market, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to share your experience at the Hyatt House Chicago/West Loop-Fulton Market on TripAdvisor. We are delighted to hear that Armani's phenomenal drinks and even better service and personality helped make your stay with us so fabulous! We will be sure to share your kind words with him and celebrate his success! We truly appreciate your feedback and hope to welcome you back again soon.

Sincerely,

Lexi Salloum
Assistant General Manager
Hyatt House Chicago West/Loop-Fulton Market

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Great customer service, Armani was the best, he always had a great smile while serving us, he is very friendly and fast at his job!!! Absolutely the best bartender. Nice view and great rooms too. Oh wait the ladies that worked in the kitchen were great too!

Date of stay: September 2019
Trip type: Traveled on business
Thank Sara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattHouseChicagoWL, Manager at Hyatt House Chicago / West Loop - Fulton Market, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to share your experience at the Hyatt House Chicago/West Loop-Fulton Market on TripAdvisor. We are happy to hear that Armani and our breakfast team took such great care of your during you stay; thank you for recognizing them for their fantastic service! We appreciate your feedback and hope to welcome you back again soon!

Sincerely,

Lexi Salloum
Assistant General Manager
Hyatt House Chicago West/Loop-Fulton Market

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

My wife and I are from the Chicago burbs but we're staying at the Hyatt House as part of our 5 year wedding anniversary celebration. We picked this hotel bc we used to live in the West Loop and wanted to hit some of our old favorite bars and restaurants. Its perfect walking distance to all that the West Loop has to offer. The hotel is very clean and the rooms are spacious. I LOVE that the TV is at the foot of the bed, a nice touch and something we really liked. The bathroom and shower was nice - plenty of towels and fancy soap. We didnt use it but the kitchenette could come in handy for people who are staying a few days. not sure its that necessary since breakfast is included. They could likely make a better use of that space.

The thermostat in the room was our only gripe. It doesnt kick on at night unless you actually press the down button again. Must be some kind of motion sensor integrated into it - but the AC wouldnt kick on at night while we slept and it got quite uncomfortable during the night.
Bed is comfortable and the staff was friendly. Especially Armani the bartender - he was super friendly and it was nice chatting with him. He took great care of us!

Dont pay the hotel for parking. Get a spot on Spothero nearby or try to find street parking. $62 a night for parking is outrageous. Youd even be better off finding a cheaper garage somehere close and taking a cab or an Uber to save some money.

Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattHouseChicagoWL, Manager at Hyatt House Chicago / West Loop - Fulton Market, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to share your experience at the Hyatt House Chicago/West Loop-Fulton Market on TripAdvisor. First of all, happy anniversary! We are thrilled that you chose our hotel for such a special occasion. We are pleased to hear that you enjoyed clean rooms, wonderful staff (especially Armani at the H Bar!), and wonderful location in the heart of the West Loop. I do apologize that you had trouble with the thermostat-- as you guessed, the units are eco-friendly so there is a motion senor. We truly appreciate your feedback and hope to welcome you back again soon!


Sincerely,

Lexi Salloum
Assistant General Manager
Hyatt House Chicago West/Loop-Fulton Market

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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