I also booked our stay based on the previous reviews and I am so glad I did! All of the positive reviews are correct. This is an amazing hotel! No sense repeating some of the details other people have written about, i.e. wine reception, coffee/tea and other beverages, location, ALL GREAT!
When making our reservation, I was not able to book our last night as there was no availability. I emailed the hotel to ask if we could be put on a wait list. Nabil, the manager, quickly responded and promised to check into the availability for us. Although a music festival was happening during the upcoming weekend, he arranged for us to stay at his hotel for our entire stay! Perfect, as who wants to pack up and move to another hotel for one night. Nabil was awesome in making our trip perfect and so memorable. There were some personal reasons for us needing to getaway, and one night Nabil had champagne delivered to our room! How thoughtful is that? At other hotels you are a number and they don't care what might be going on in your life.
We arrived early last Sunday and were immediately greeted by “D” (Darren). What a wonderful guy! He is so friendly and aims to please. Every morning when we left the hotel D would ask where we were headed, gave directions and suggestions on where we could eat that day. Not only “D”, but Mateo, Mark, Cullen and all the staff are WONDERFUL!!! So helpful, friendly and they all make you feel so welcome. You can tell each of them love their jobs.
We arrived at 10:00 a.m. so understandably our room wasn't going to be ready for awhile. They stored our luggage and we had brunch at the Sable. Our meals were delicious and they gave us so much food, we could not eat it all. Prices were reasonable too.
Nabil told us that Transformers 3 was filming just down the street so we headed down to Wacker Drive and it was so cool to watch the action!
When our room was ready Cullen brought up our luggage and showed us around the room. We asked if we could get a mini fridge and, without exaggeration, within 5 minutes we had a mini fridge in our room - at no charge. Cullen again came to our rescue during our last night. While dining at a nearby restaurant red wine was spilled onto my husband. We headed back to the hotel to change and Cullen met us at the door. We told him our story. We went up to our room to change and less than 5 min. later, there was a knock at our door and Cullen had arranged for club soda to be delivered to our room. I am so sorry I forgot the gentleman's name who brought up the club soda, but he felt so bad when he heard what happened that he even offered to bring a bottle of wine to our room - not kidding! We needed more club soda and more was delivered immediately.
The rooftop patio was very nice and the pool looked nice also, although we never went in it. Never went to the hotel bar at night, but if other reviews loved it then believe it! Some people complained about the elevators, but we stayed there for 5 nights and never had any issues with a long wait or crowded elevator.
Our king room with the Figi tub was awesome! The tub was so relaxing after a day of walking and not irritating like other Jacuzzi tubs. The shower was huge. Some other reviewers complained about the sliding bathroom door not completely closing, but it wasn't a problem with us being a couple. We understand the hotel is in the process of repairing this issue. The turn down service was a very nice touch. We were on the 15th floor and heard some sirens during the day, but they did not keep us up at night. Very quiet hotel, didn't hear any other room doors closing, etc. The housekeeping service was excellent. The hairdryer and iron were great quality and it was a nice touch that the hotel supplied cotton balls and qtips. Also, there was a list of other items you could get for free or for purchase, at a minimal cost, if you forgot something. We also liked the tiger and zebra robes! A prior review complained about the number of tv channels, but there were lots for us. All the major networks, speciality channels (ie Discovery) plus plenty of high definition channels. To be honest, you don't go to Chicago to watch tv, but after a full day out touring there is enough on tv to just chill if you want to.
This is the best hotel we have stayed in. Would highly recommend it to anyone, and hope to return next year! Bravo to Nabil and all his staff!!! Thank you for making our stay so enjoyable. They truly make customer service their number 1 priority.
- Official Description (provided by the hotel):
- The Hotel Palomar is a luxury, boutique hotel in Chicago's River North surrounded by the city's top attractions, restaurants & destinations. Guestrooms offer stunning contemporary decor and hotel guests enjoy the 17th floor pool & terrace with workout facilities. Guests also delight in the Sable Kitchen & Bar featuring new American cuisine, one of the city's hottest bars and a popular weekend brunch. ... more less
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