We stayed at different hotels during our stay in Chicago. Both were downtown and I picked the Palomar hotel based on Trip Advisor Reviews and it's location. The other hotel we stayed at was for my husbands business trip and I won't mention the name of the other hotel in this review but is listed in the top 20 hotels like Palomar and I thought Palomar had far better service and accommodations. Both hotels were located downtown but Palomar is right in the center of everything and has great views. I started getting communication from Palomar right after I booked our trip and I mentioned it was my husbands birthday. They stayed in communication with me wanting to know what they could do to make our trip special. I requested a room with view, a mini fridge and gold fish for the kids. I also requested a room with double queens. They came through in all areas including room with a view in a quiet location! The work out room is at the top floor of the hotel and has all windows. They have an indoor pool on the very top floor which was one reason I choose the Palomar initially but after experiencing their customer service I am a Kimpton loyalist. Mark the concierge was super helpful and friendly as were all the other front desk staff. We loved the complimentary coffee/tea in the morning. They also had complimentary wine/lemonade/flat bread pizza in the evening every day but we kept missing it because we were so busy sightseeing. I still can't say enough about the central location and how easy it was to get around. Ton's of great places to eat right next to Palomar. It is right next to the Magnificent mile with tons of great shopping. I didn't have much to compare to until I went to other hotel 4 blocks away which lacked in the personal service and little things that make Palomar standout. The beds were very comfortable and the hotel staff went out of their way to provide exceptional service. We also ate at the Sable Restaurant downstairs and the Weber Grill Restaurant across the street.
- Official Description (provided by the hotel):
- The Hotel Palomar is a luxury, boutique hotel in Chicago's River North surrounded by the city's top attractions, restaurants & destinations. Guestrooms offer stunning contemporary decor and hotel guests enjoy the 17th floor pool & terrace with workout facilities. Guests also delight in the Sable Kitchen & Bar featuring new American cuisine, one of the city's hottest bars and a popular weekend brunch. ... more less
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