I arrived this past Friday around 5pm. I am a Hilton Gold member and stay almost exclusively at Hilton-branded hotels. When I arrived there, I was given a nice welcome and a bottle of water.
I found out my room was only on the 8th floor. I looked at the window and saw that my view was of nothing but a brick wall. I was pretty bummed about this so I called down to the desk to see if they could move me to a high-floor room. My preferences in my profile strictly say "king bed, high floor". At first the manager said that no rooms on higher floors were available, but then all of the sudden she said "oh wait, something just opened up!"
She came up to my room and exchanged keys with me and gave me a key to a room in the 24th floor.
The room had a much better view, several comfortable chairs, an awesome bathtub, a shower, and toilet.
The bed was pretty comfortable and the room was nice and large.
I really appreciated the spa which had awesome locker rooms with a jacuzzi, steam room and sauna. I did not swim in the pool, but it was nice and warm water.
On the same level as the spa, there is a sundeck with chairs that gives a nice 4th floor view of the city.
Each time I had to call the desk, the attendants were kind. They pronounced my last name correctly, which isn't easy.
I appreciated the extra foam pillows delivered to my room, as I have a stiff neck and need firm pillows.
The only thing that I would have liked would have been the Gold Upgrade, which is usually never a problem at Hilton hotels. I guess the place was packed.
The prices are awfully high at this property but worth it. It's located in a great and safe neighborhood so no worry about crime.
- Official Description (provided by the hotel):
- The AAA Five-Diamond Waldorf Astoria Chicago(formerly The Elysian Hotel)is located in the heart of the prestigious Gold Coast neighborhood amognst the Magnificent Mile and Oak Street famed restaurants, retailers and lakefront. The award-winning 188-room hotel through innovative services and technologies, creates a new experience in luxury – energetic and fashion forward, warm and welcoming, and fresh and engaging. Amenities include a 14,000 square-foot spa & health club; 4,500 square feet of private event space; European-inspired bistro, Balsan; haute bar Bernard's. ... more less
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