This is a five-star hotel, no question about it. The facility itself is very beautiful in every way and the location is exceptional. I was extremely impressed with the room product - the bedding was luxurious, the fireplace comforting - and the bathroom was extraordinarily beautiful (and the Ferragamo products were a nice luxury). The housekeeping team is extremely notable - they do a magnificent job and when you are there for six nights, that is very important. I want to give them special recognition for their professionalism and timeliness.
A couple of people made my stay particularly memorable - Nayeli at the front desk who provided a genuine welcome, Judson at concierge who was both eager and sincere and Kenny at the bar in Balsan who was attentive, warm and professional.
The spa is exceptionally beautiful, though the front desk was not manned a lot of the time and I found that odd. I attempted to do a class offered daily but could not figure out where it was located. Ultimately, it does turn out I was in the right room but the trainer never once looked up to acknowledge me and after 20 minutes, I left.
One other miscue during the stay was being seated in a hidden corner of Balsan (not my choice) and having my guest be told I was not in the restaurant, even though I had been there for 35 minutes - so she waited in the lobby while I waited upstairs for her. I would expect more from the WA, but the fact is, I've learned not to expect much from Chicago in general - the service precision is just not NYC (or even L.A.) and that isn't a Waldorf issue.
One area where WA excels is absolutely transportation. The house car service was genuinely exceptional and much, much appreciated getting around the Gold Coast. Were I to return to Chicago, there is no question I would call WA first.
- Official Description (provided by the hotel):
- The AAA Five-Diamond Waldorf Astoria Chicago(formerly The Elysian Hotel)is located in the heart of the prestigious Gold Coast neighborhood amognst the Magnificent Mile and Oak Street famed restaurants, retailers and lakefront. The award-winning 215 room hotel through innovative services and technologies, creates a new experience in luxury – energetic and fashion forward, warm and welcoming, and fresh and engaging. Amenities include a 14,000 square-foot spa & health club; 7,500 square feet of private event space; Bernard's Bar & Restaurant. ... more less
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