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“Great location, great stay”

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Waldorf Astoria Chicago
Ranked #9 of 192 Hotels in Chicago
Certificate of Excellence
Reviewed March 23, 2014

My wife and I spent two nights at the Waldorf on a vacation and it was amazing. They emailed me two days in advance to see if we needed anything special for our stay and ended up arranging transportation from the airport. We arrived early (around 9am) and asked if we could get an early check in. They said that they would work on it and took our luggage and we went shopping. They called shortly thereafter and had our room rady and had our luggage all set up. The room was very nicely appointed (we had the Waldorf King Suite). All modern. The lights actually came on slowly as we entered. Very friendly staff and wonderful breakfast from room service. The spa was also wonderful. My wife got a mani/pedi and I got a 60 minute massage. Wow. The spa was amazing and the service was impeccable. Wonderful stay! Would recommend this place to anyone who wants to experience what a top five star hotel is like.

Stayed: March 2014, traveled as a couple
4  Thank Cordell E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this reviewResponded March 24, 2014

Dear Cordell E,

Thank you so much for taking the time to share such candid feedback of your most recent visit with us on TripAdvisor. It gives me great pleasure to read that you had the opportunity to visit our Elysian Spa & Health Club and that the services were quite enjoyable. Thank you also for your positive comments pertaining to our In Room Dining breakfast and our service team, and for recommending our hotel. Your loyalty and patronage are highly valued and appreciated. We will look forward to welcoming you back, hopefully in the not far future.

Sincerely,

Richard R. Evanich
General Manager

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1,215 - 1,221 of 2,364 reviews

Reviewed March 23, 2014

An extraordinarily beautiful hotel with an equally extraordinary staff! This was truly a wonderful experience on every level. The location of the hotel is in just the right spot with easy access to lovely restaurants, shopping and the beautiful lake. The architecture of the building including the lobby, common rooms and guest rooms is outstanding so the visuals were very satisfying. The staff was top notch truly going out of their way to accommodate our every need. We felt so well taken care of, so absolutely considered. The rooms were not only visually beautiful but were extremely comfortable with excellent amenities. I believe that I would count this hotel as one of the best I have encountered anywhere in the world (and I am very, very picky!).

  • Stayed: March 2014, traveled with family
    • Value
    • Location
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Review collected in partnership with Waldorf Astoria
Thank Risa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this reviewResponded March 26, 2014

Dear Risa W,

Thank you so much for taking the time to share your feedback of your most recent visit with us on TripAdvisor. I am delighted to read that you found the hotel’s location convenient and that you enjoyed the hotel’s décor, ambiance, and architecture. Thank you for your kind remarks pertaining to our service team. It is rewarding to read that you and your family felt well taken care of. Comments like yours inspire our continued efforts to create memorable moments for our guests. We will look forward to welcoming you back should your travels bring you back our way.

Sincerely,

Richard R. Evanich
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 22, 2014 via mobile

Ok, given that most of the reviews are over the top positive - I'm going to focus on a few of the drawbacks: there is only one restaurant (balsan) and it is just ok. The spa is great but $$ and lacks any iced relaxation space. And the lobby is TINY, in case you had any thoughts about lounging there. That said, the bar is classy and kind of fantastic and the rooms are big - many w great views.

Stayed: March 2014
1  Thank KG702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this reviewResponded March 24, 2014

Dear KG702,

Thank you so much for sharing your feedback of your most recent stay at the Waldorf Astoria Chicago. I am pleased to read that you enjoyed your suite and our cozy boîte Bernard’s. I regret, however, to read that our restaurant Balsan and our Elysian Spa failed to meet your expectations. I have certainly shared your comments with our Spa Director and our Executive Chef for internal review. I hope that you will still give us another opportunity to serve you should your travels bring you back our way.

Sincerely,

Richard R. Evanich
General Manager

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Reviewed March 19, 2014

From the check-in staff to the event managers to the room service staff, this is a wonderful property and an absolutely sight for the eyes. The location is perfectly walking distance from great restaurants and shopping. The rooms are simply beautiful and beyond well appointed. The event staff here is the best I have had -- and I do events around the country for business. The food was fantastic -- both catered and room service (that chicken soup is to die for). Everything was done perfectly.

Room Tip: Higher floor suites.
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  • Stayed: March 2014, traveled on business
    • Value
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    • Sleep Quality
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2  Thank MoonlightRainSea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this reviewResponded March 20, 2014

Dear MoonlightRainSO,

Thank you so much for choosing the Waldorf Astoria Chicago for your event and for sharing your candid feedback on TripAdvisor. I am pleased to read that you enjoyed your suite, the hotel’s décor and ambiance, and that our Event’s team assisted making your event a success. Thank you for your positive comments. I have shared your remarks with the entire team as it is a true inspiration for our continued efforts to meet and exceed our guests’ expectations. I have also shared your kind comments pertaining to our chef’s creations with our culinary team. We will look forward to serving you again should your travels bring you back our way on business or pleasure.

Sincerely,

Richard R. Evanich
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2014

We really loved our five night stay at the Waldorf. The room was beautiful and the fireplace a huge plus. Every single staff member we met treated us so well. The service here is excellent. The location is close to a drug store, restaurants, bars, and shopping! The hotel car service helped so much.

  • Stayed: March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Waldorf Astoria
2  Thank padmai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this reviewResponded March 19, 2014

Dear padmai,

Thank you for choosing the Waldorf Astoria Chicago as your hotel of stay for your six-day trip with your family to the Windy City. It gives me great pleasure to read that you enjoyed your suite, especially its fireplace, and all of the various unique amenities the hotel has to offer, like our house car. Thank you for your positive comments pertaining to our service quality. Your patronage is truly valued. We will look forward to our next opportunity to serve you and your family, hopefully in the not far future.

Sincerely,

Richard R. Evanich
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2014

This is a fabulous hotel. The accommodations were excellent but the staff was even better. They made us feel like we were the only people staying in the hotel. Nothing was to much to ask for. Exceeded all expectations.

Stayed: December 2013, traveled on business
1  Thank Ericsh37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this reviewResponded March 19, 2014

Dear Mike G,

Thank you so much for sharing your feedback of your most recent stay at the Waldorf Astoria Chicago. I am truly pleased to read that you enjoyed the accommodations, but most importantly, I am thrilled to read that your experience exceeded your expectations. Thank you for your positive comments pertaining to our service team. I have shared them with our entire team. We will look forward to welcoming you back should your travels bring you back our way either on business or pleasure.

Sincerely,

Richard R. Evanich
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2014

This place is the perfect lover's or girlfriend's getaway although it's also great solo like I did. You can indulge all your senses, and the service is simply above and beyond.

They have thought of all the details like having an included house car, no tipping policy to simplify all exchanges, the amenities in the room, the constant smiles of the staff.

Definitely an amazing place well worth the price and the food is also really good, particularly the breakfast!

Bring your bathing suit and enjoy the lap pool or the sauna!

  • Stayed: March 2014, traveled solo
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank JenniferDD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this reviewResponded March 18, 2014

Dear JenniferDD,

Thank you so much for taking the time to share your review of your most recent visit with us on TripAdvisor. I am delighted to read that you enjoyed your suite and the various unique amenities the hotel has to offer, especially our Elysian Spa & Health Club. Thank you for your kind remarks pertaining to our service team and for recommending our hotel. We truly value your patronage and loyalty. We will look forward to serving you again should your travels bring you back our way.

Sincerely,

Richard R. Evanich
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waldorf Astoria Chicago

Address: 11 East Walton, Chicago, IL 60611-1412 (Formerly Elysian Hotel Chicago)
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 192 Hotels in Chicago
Price Range: $342 - $855 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Waldorf Astoria Chicago 5*
Number of rooms: 215
Official Description (provided by the hotel):
The AAA Five-Diamond Waldorf Astoria Chicago(formerly The Elysian Hotel)is located in the heart of the prestigious Gold Coast neighborhood amognst the Magnificent Mile and Oak Street famed restaurants, retailers and lakefront. The award-winning 215 room hotel through innovative services and technologies, creates a new experience in luxury – energetic and fashion forward, warm and welcoming, and fresh and engaging. Amenities include a 14,000 square-foot spa & health club; 7,500 square feet of private event space; Bernard's Bar & Restaurant. ... more   less 
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