We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

“Luxe Digs in ChiTown” 5 of 5 bubbles
Review of Waldorf Astoria Chicago

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Waldorf Astoria Chicago
Ranked #8 of 185 Hotels in Chicago
Certificate of Excellence
Minneapolis
Level Contributor
135 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Luxe Digs in ChiTown”
5 of 5 bubbles Reviewed October 20, 2013

Attended a conference at the WA Chicago and was treated to a huge, very nicely appointed room. Staff were unfailingly pleasant and eager to serve. Food at catered events was top notch. Breakfast in the hotel restaurant was outrageously expensive but tasty. Only complaint would be the lack of staff at the front desk. Twice I found no one attending the check in area and then endured a long line up to be served. Seems they have a shortage of staff at this key point of connection for some reason. If you are looking for a splurge this is a terrific hotel. Hope I have chance to go again some time

Stayed October 2013, traveled on business
Helpful?
1 Thank winwolf56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, October 21, 2013
Dear winwolf56,

Thank you for your review of your most recent stay at the Waldorf Astoria Chicago. I am truly pleased to read that our team was always pleasant and eager to assist during your visit. On the other hand, I would like to apologize for the various times you had long waits at the Front Desk when you were in need of assistance. I have shared your comments with our Director of Guest Services for internal review. I am delighted to read that you enjoyed your overall stay and you would like to visit with us again. We will look forward to our next opportunity to properly serve you.

Sincerely,

Richard R. Evanich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,087 reviews from our community

Traveler rating
    1,737
    205
    99
    29
    17
See reviews for
485
857
105
391
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (339)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Normal
Level Contributor
100 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed October 20, 2013 credit card Amex Card Member Review

The Waldorf-Astoria provides quiet luxury just steps away from the best of Michigan Avenue. The spa is lovely, the rooms spacious, and the service is discreet and attentive. Breakfast is creative and delicious.

Stayed August 2013, traveled as a couple
Helpful?
3 Thank jericholake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, October 21, 2013
Dear Jericholake,

Thank you so much for taking the time to share your feedback of your most recent stay at the Waldorf Astoria Chicago. It gives me great pleasure to learn that you enjoyed your suite, our Elysian Spa and Health Club and that our service team efficiently assisted you throughout your visit. Thank you also for your kind comments pertaining to our restaurant Balsan. I will certainly share your positive remarks with our Executive Chef and his culinary team. We will look forward to welcoming you back, hopefully in the not far future.

Sincerely,

Richard R. Evanich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hernando, Mississippi, USA
Level Contributor
79 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed October 19, 2013

Immediately upon arrival there is no question as to why the hotel has won many awards. It is immaculate inside and out. My family and I had a three night stay and it was an unbelievable experience. I have stayed in a few nice and luxurious hotels before but nothing can come close to the Waldorf experience. Everyone on staff we encountered morning, noon, and night was nothing but friendly and professional and made us feel like we were the only people at the hotel. Karen and Andrew greeted us upon arrival for check in and told us about all the Waldorf has to offer. Any organization would benefit by having these two on their team. While the building is nothing less than awesome it's people like Andrew and Karen that put our stay over the top. The Waldorf owners should be proud and resting easy with staff members like these guys. Not only did they welcome us they also recommended several restaurants that were within walking distance and let us know they were available any time to assist us. There was not one thing this hotel or staff fell short on it was truly an amazing experience for our family. The room had its own fireplace and balcony with great views of the city, nightly turn down service, Tvs built into the bathroom mirrors and an extremely comfortable bed.

Room Tip: Being the Waldorf I would guess any room would be great.
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank B P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, October 21, 2013
Dear B P,

Thank you so much for your positive feedback pertaining to your most recent visit to the Waldorf Astoria Chicago. I am truly delighted to read that you enjoyed your suite and all of its unique amenities, especially the TV in the bathroom mirror, the balcony and the fireplace. Thank you also for your kind remarks about Karen and Andrew. I have shared your comments with the entire team. Karen and Andrew are indeed great assets to our team who are committed to practice their true passion to serve. I am truly pleased to read that not only them but the entire team made your stay more memorable. We will look forward to serving you again when your travels bring you back our way.

Sincerely,

Richard R. Evanich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfort, IL
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 18, 2013

We have been fortunate to travel quite a bit, although not always at a Waldorf Astoria level. However, I have experienced a number of other high end, luxury hotels and resorts. The Waldorf Astoria in Chicago delivered an outstanding experience for my wife and I. Our expectations were exceeded in every instance. We can't wait to stay again.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Waldorf Astoria

Helpful?
Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, October 23, 2013
Dear TripAdvisor Member,

Thank you so much for taking the time to share your feedback of your experience at the Waldorf Astoria Chicago on TripAdvisor. I am delighted to read that we were able to exceed your expectations. We truly appreciate your patronage and loyalty and will look forward to serving you again, hopefully sometime in the very near future.

Sincerely,

Richard R. Evanich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naperville, Illinois, United States
Level Contributor
153 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed October 17, 2013

I arranged a spa weekend not much different than our previous stay. Wife loved the spa amenities and actually bought some products this time. Staff at the 3rd floor bar has changed, nice folks but not nearly as engaging as our first time there. Libations were great, did the cheese/cured meat platter which was again awesome. A friend of my wife joined her for some of the spa services, and also for apps at the bar. Afterwards, Wife and I go up to the room to relax and ......, 3x interrupted for 1 of the 4 products bought at spa left behind, another wrong room luggage, and wrong room gift delivery. Honest mistakes, but when one has a getaway from child you (quoting Martin Lawrence from Bad Boys "want Quality TIme"). The room was great, there was a bit of a mix up with the valet when leaving, we have a black Highlander, they brought up a new black LX570, maybe I should have taken it?!?!

Room Tip: They seem to try to upgrade Hilton Honors Members when possible.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Roy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, October 21, 2013
Dear Roy S,

Thank you so much for choosing again the Waldorf Astoria Chicago as your hotel of stay for this special SPA weekend getaway. I am pleased to read you and your wife enjoyed your suite. However, I would like to apologize for the numerous inconveniences you encountered throughout your visit, especially for all the interruptions when you were trying to relax. Your feedback is truly appreciated for it is a valuable tool for our continued efforts to improve the quality of our products and services. Unfortunately, these valuable lessons have come at your expense. I truly hope you can give us another opportunity to properly serve you should your travels bring you back to Chicago.

Sincerely,

Richard R. Evanich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orchard Lake, United States
1 review
5 of 5 bubbles Reviewed October 17, 2013

I've stayed at many 5 star hotels around the country in New York, LA, Miami, Austin, Phoenix, etc. The Waldorf in Chicago is probably the best hotel in the country. I know it was rated the best in 2010, but I mean it when I say it. From the cleanliness of the hotel, to the quality of the rooms, to just everything. 10 out of 10

  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Waldorf Astoria

Helpful?
Thank Trevor G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, October 21, 2013
Dear Trevor G,

Thank you so much for your positive feedback pertaining to your most recent visit with us. It gives me great pleasure to read that we have become one of your favorite hotels in the country. Comments like yours are what inspire our continued pursuit of excellence in everything we do. We truly appreciate your patronage and loyalty and will look forward to serving you again should your travels bring you back to Chicago.

Sincerely,

Richard R. Evanich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Bend, United States
2 reviews
5 of 5 bubbles Reviewed October 16, 2013

If you want a unique hotel experience than the Waldorf Astoria Chicago is the place to stay! The location is second to none, the staff beyond hospitable and the accommodations replicate the best designers' have to offer.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Waldorf Astoria

Helpful?
Thank Manette T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, October 21, 2013
Dear Manette T,

Thank you so much for your review of your recent stay with us. I am truly delighted to read that you enjoyed the hotel’s décor and location and that you found our service team warm and welcoming. We will look forward to serving you again, hopefully in the not far future.

Sincerely,

Richard R. Evanich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Chicago hotels
Near North Side
The Langham, Chicago
The Langham, Chicago
#2 of 185 in Chicago
5.0 of 5 bubbles 1,958 reviews
Magnificent Mile
Four Seasons Hotel Chicago
Magnificent Mile
The Peninsula Chicago
The Peninsula Chicago
#3 of 185 in Chicago
4.5 of 5 bubbles 1,314 reviews
Show Prices
Show Prices
Show Prices
Gold Coast
The Talbott Hotel
The Talbott Hotel
#4 of 185 in Chicago
4.5 of 5 bubbles 2,602 reviews
Magnificent Mile
Park Hyatt Chicago
Park Hyatt Chicago
#7 of 185 in Chicago
4.5 of 5 bubbles 1,424 reviews
Gold Coast
Thompson Chicago, a Thompson Hotel
Show Prices
Show Prices
Show Prices

Been to Waldorf Astoria Chicago? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Waldorf Astoria Chicago

Property: Waldorf Astoria Chicago
Address: 11 East Walton, Chicago, IL 60611-1412 (Formerly Elysian Hotel Chicago)
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 185 Hotels in Chicago
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Waldorf Astoria Chicago 5*
Number of rooms: 215
Official Description (provided by the hotel):
The AAA Five-Diamond Waldorf Astoria Chicago(formerly The Elysian Hotel)is located in the heart of the prestigious Gold Coast neighborhood amognst the Magnificent Mile and Oak Street famed restaurants, retailers and lakefront. The award-winning 188-room hotel through innovative services and technologies, creates a new experience in luxury – energetic and fashion forward, warm and welcoming, and fresh and engaging. Amenities include a 14,000 square-foot spa & health club; 4,500 square feet of private event space; European-inspired bistro, Balsan; haute bar Bernard's. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Amex, Hilton Hotels, Booking.com, Odigeo, Hotels.com, Travelocity, Priceline and Jetsetter so you can book your Waldorf Astoria Chicago reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing