The first thing that impressed me was the email a few days before we were scheduled to arrive introducing the concierge services and giving me contact information in case we had questions. As it happened we did have questions, and the concierge replied almost immediately and was very helpful.
We arrived late at night to discover that they had upgraded us to a suite with a separate seating area, fireplace, and a patio. However, it was on the 8th floor and immediately next to a parking structure. It was disorienting ~ if you walked out on the balcony you had no idea where you were! I called the front desk and thanked them for the upgrade but said that we would rather be higher up in the smaller room we had initially reserved so that we could see the city. They were incredibly understanding and the next morning bumped us up to the 19th floor, BUT in the exact same type of suite, with an incredible view. Well worth the money and we would stay there again!
- Official Description (provided by the hotel):
- The AAA Five-Diamond Waldorf Astoria Chicago(formerly The Elysian Hotel)is located in the heart of the prestigious Gold Coast neighborhood amognst the Magnificent Mile and Oak Street famed restaurants, retailers and lakefront. The award-winning 215 room hotel through innovative services and technologies, creates a new experience in luxury – energetic and fashion forward, warm and welcoming, and fresh and engaging. Amenities include a 14,000 square-foot spa & health club; 7,500 square feet of private event space; Bernard's Bar & Restaurant. ... more less
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