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“One of Chicago's best!”

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Waldorf Astoria Chicago
Ranked #9 of 192 Hotels in Chicago
Certificate of Excellence
Reviewed August 17, 2013

The Waldorf is one of the best hotels in Chicago. The rooms are large, modern and lovely. There is plenty of room to spread out. Bathrooms are huge! The service is impeccable. Arrival and departure is low hassle since you drive into an off street courtyard.

Room Tip: The Waldorf suite is large and beautiful, less expensive than the Astoriavsuite.
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  • Stayed: August 2013, traveled as a couple
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3  Thank Susan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this reviewResponded August 19, 2013

Dear Susan N,

Thank you for your review of your most recent stay at the Waldorf Astoria Chicago. I am pleased to read that you enjoyed your suite and its various amenities and the privacy of our courtyard. We truly appreciate your patronage and will look forward to welcoming you back, hopefully soon.

Sincerely,
Richard R. Evanich
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,408 - 1,414 of 2,367 reviews

Reviewed August 15, 2013

We stayed here in during the Christmas week of 2012 during a some what slower period for the hotel and found the hotel to be perfect for our needs. Waldorf Astoria is perfect for those wanting to be in prime place for shopping in multiple areas of Chicago. Close to Michigan Avenue and the shops on Oak, Walton and Rush Streets.

Service was excellent during our stay. Our room, a Gold Coast suite, was more than enough room for myself, pregnant wife and daughter. Having a fire place to sit in front in the room of after a day of walking around shopping in the cold was a definite perk. My one recommendation about this hotel is that if you're seeking one with a view in Chicago, this hotel really won't meet your needs.

The spa, gym and pool facility was wonderful. The pool is mostly for laps but we found no issue using for when our daughter wanted to go for a swim.

As others have mentioned, there's not a normal "hotel lobby scene" here as there is no bar or gathering area (other than a space with a few couches near a warming fire). Pulling up to the hotel is much better than other hotels in Chicago as there is a nice private courtyard when you pull in.

The area surrounding the hotel has a vast array of restaurants to suit all tastes. My favorite was the Pizano's pizza right around the corner. There is a small grocery store also around the corner, Potash Markets I believe, that will meet anyone's needs.

If I had to choose between the Trump and Waldorf Astoria, for views and bar scene (also with wonderful views), I'm going with the Trump. But for ease of access to all of the best shopping of Chicago, I'd have to go with the Waldorf Astoria. The Waldorf Astoria is a is perfect for escaping the hustle of Chicago just outside it's doors.

Room Tip: You're not going to have much of a view from any room but rooms facing towards the west do no ha...
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  • Stayed: December 2012, traveled with family
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3  Thank livingfortravel1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this reviewResponded August 16, 2013

Dear livingfortravel1,

Thank you for choosing the Waldorf Astoria Chicago as your hotel of stay during your visit to the Windy City last year’s Christmas week. We know it’s a special time of the year and we are excited to learn that you gave us an opportunity to make this busy holiday time in the city a little more serene for you and your family. I am delighted to read that you enjoyed the hotel’s location and the various amenities our rooms and our hotel have to offer, especially the fireplace in your suite, our Elysian Spa & Health Club and the privacy of the hotel’s courtyard. I regret to learn that the view from your suite was not enjoyable. Some of the highest floors in our hotel facing the east offer a more enjoyable view. Do not hesitate to express your interest in a higher floor on your next visit. We will look forward to welcoming you and your family back during the next holiday season or hopefully sooner than that.

Sincerely,
Richard R. Evanich
General Manager

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Reviewed August 15, 2013

They gave us an upgrade when we arrived. We were not expecting a suite. This is a best hotel ever. The room, the staff, and the service were first class. This hotel has a very nice spa area as well. This hotel has European style service. The location was great.

  • Stayed: August 2013, traveled as a couple
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2  Thank annesav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this reviewResponded August 16, 2013

Dear annesav,

Thank you for your review of your recent stay at the Waldorf Astoria Chicago. I am delighted to learn that we were able to offer you an upgrade, but most importantly, I am delighted to read that you enjoyed your suite. I truly appreciate your kind comments pertaining to our service team. Comments like yours inspire us to continue to strive for excellence in everything we do. We will look forward to serving you again, hopefully in the not far future.

Sincerely,
Richard R. Evanich
General Manager

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Reviewed August 15, 2013

Our recent stay at the Chicago Waldorf Astoris was my best experience at a hotel in many years. The staff greets you warmly, the room was elegantly appointed and had all the modern electronic touches (the TV in the bathroom mirror is so neat!) The spa is world class. Don't miss this experience!

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Waldorf Astoria
2  Thank JpetDDS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this reviewResponded August 16, 2013

Dear TripAdvisor Member,

Thank you so much for sharing your positive feedback of your most recent stay with us on TripAdvisor. It gives me great pleasure to read that you and your family found comfort in your suite and enjoyed the various unique amenities the hotel has to offer, especially our Elysian Spa & Health Club. Thank you for recommending our hotel. We will look forward to welcoming you and your family back should your travels bring you back our way.

Sincerely,
Richard R. Evanich
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2013

Excellent hotel property, the service was excellent as well and our experience could not have been better. Great location and their no-tip policy was very refreshing. I'd use this hotel at every opportunity.

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Waldorf Astoria
2  Thank Dave F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this reviewResponded August 15, 2013

Dear Dave F,

Thank you so much for review of your recent stay with us. It gives me great pleasure to read that you enjoyed the hotel’s location and our no tipping policy. Our philosophy of service is to serve without any expectations of receiving anything in return expect our guests’ desire to visit with us again. Your loyalty is highly valued and appreciated. We will look forward to our next opportunity to serve you.

Sincerely,
Richard R. Evanich
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2013

Great location in downtown. Close to great restaurants and shops. Staff was great! Hotel top of the line facility. Hotel has a car service that will take you to two miles that gets you to all the great Chicago sites. Nice spa and fitness center.

  • Stayed: August 2013, traveled as a couple
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Review collected in partnership with Waldorf Astoria
1  Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this reviewResponded August 15, 2013

Dear Steve H,

Thank you for sharing your feedback of your recent stay at the Waldorf Astoria Chicago. I am delighted to learn that you found the hotel’s location convenient and that you enjoyed the various unique amenities the hotel has to offer, especially the House Car service and our Elysian Spa and Health Club. We will look forward to welcoming you and your travel companion back, hopefully in the not far future.

Sincerely,
Richard R. Evanich
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2013 via mobile

My wife and I love Chicago and have stayed in many fine hotels. Thus was our first time at the Waldorf Astoria, but won't be our last. We expected a beautiful property, and it didn't disappoint. Every detail was beautiful, and not a speck of dirt anywhere. But what really blew us away wad the service!

We checked in late and Sophia at the front desk was very apologetic that the only rooms left had two queen beds instead of a king. She offered us a credit for breakfast and said they'd move us the next day. Not necessary for just a bed type, but appreciated anyway. She then took us up to our room instead of just pointing us to the elevator.

The first room with two beds was beautiful, with a huge bathroom with a nice soaking tub. The next day while we were out they moved us to a beautiful one bedroom suite. Wow! It was amazing!

Again,I can't say enough about the service! We felt like VIPs the whole time. And no one took tips! We will be back !

  • Stayed: August 2013
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1  Thank Calif0rnia_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this reviewResponded August 15, 2013

Dear CalifOrnia_traveller,

Thank you for your candid feedback regarding your most recent stay at the Waldorf Astoria Chicago and for giving us an opportunity to serve you. I am delighted to read that you enjoyed the hotel’s décor and ambiance and that you are thinking of visiting with us again. On the other hand, I am terribly sorry to read that we didn't have the room type you initially reserved available when you checked in. Thank you for your kind understanding. I am happy to learn that we were able to offer you an upgrade and you enjoyed one of our one bedroom suites. Your patronage and loyalty are highly valued. We will look forward to welcoming you back, hopefully soon.

Sincerely,
Richard R. Evanich
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waldorf Astoria Chicago

Address: 11 East Walton, Chicago, IL 60611-1412 (Formerly Elysian Hotel Chicago)
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 192 Hotels in Chicago
Price Range: $339 - $850 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Waldorf Astoria Chicago 5*
Number of rooms: 215
Official Description (provided by the hotel):
The AAA Five-Diamond Waldorf Astoria Chicago(formerly The Elysian Hotel)is located in the heart of the prestigious Gold Coast neighborhood amognst the Magnificent Mile and Oak Street famed restaurants, retailers and lakefront. The award-winning 215 room hotel through innovative services and technologies, creates a new experience in luxury – energetic and fashion forward, warm and welcoming, and fresh and engaging. Amenities include a 14,000 square-foot spa & health club; 7,500 square feet of private event space; Bernard's Bar & Restaurant. ... more   less 
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