The Waldorf Astoria, venerated by the Press, was a tremendous disappointment. We travel often and stay at wonderful hotels. We look forward to the atmosphere and service by these wonderful establishments. In the past, we have been very satisfied.
In June, we spent three days at the Waldorf. From the moment we entered we found the service lacking. There were few people to great us, cabs were hard to find, my appointment at the spa was late. Our room was adequate, but the amenities lacking. Although there were three of us, we had few towels and toiletries. There was no evening service. These are comforts and service that are standard at great hotels, and we were informed this was suppose to be in that category. In sum, for three days, we waited for improvement. We continued to complain. At each turn, we were told the service would improve, at each turn it did not.
I was stunned at check out when the manager asked me how my visit was. I stared and she said, "you had some problems". Then she looked down and simply told me there were no additional charges. With that, I was dismissed. I never saw a bill.
I am pleased to report that at the Ritz in New Orleans we again returned to the level of service and care of a fine hotel. Out hats off to the staff and management. We are sure to return to the Ritz on our next visit -- we will never return to the Waldorf in Chicago.
- Official Description (provided by the hotel):
- The AAA Five-Diamond Waldorf Astoria Chicago(formerly The Elysian Hotel)is located in the heart of the prestigious Gold Coast neighborhood amognst the Magnificent Mile and Oak Street famed restaurants, retailers and lakefront. The award-winning 215 room hotel through innovative services and technologies, creates a new experience in luxury – energetic and fashion forward, warm and welcoming, and fresh and engaging. Amenities include a 14,000 square-foot spa & health club; 7,500 square feet of private event space; Bernard's Bar & Restaurant. ... more less
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