This was supposed to be a fairly standard stay. I've been here a dozen times with nary an issue. They usually block an upgraded room for me (HH Diamond) and have a few nice amenities waiting. I guess they’re either cutting back or slipping up, or maybe they just stopped caring altogether. It's heartbreaking, to be honest. I was placed in a room beside unnecessarily loud neighbors, with no working AC on a humid Chicago night, and a toilet that would not flush. I called for engineering, but they couldn’t fix it by a reasonable hour; and I couldn’t be moved because the hotel was either sold out or other rooms were already spoken for -- I never got a straight or acceptable answer. I’m fairly disappointed with what’s become of this place, and frankly left with few viable alternatives. I always try to find the best Hilton in any city, and this used to be it by a landslide. Not anymore. Now, I’ll have to give the Conrad a try. Shame.
- Official Description (provided by the hotel):
- The AAA Five-Diamond Waldorf Astoria Chicago(formerly The Elysian Hotel)is located in the heart of the prestigious Gold Coast neighborhood amognst the Magnificent Mile and Oak Street famed restaurants, retailers and lakefront. The award-winning 188-room hotel through innovative services and technologies, creates a new experience in luxury – energetic and fashion forward, warm and welcoming, and fresh and engaging. Amenities include a 14,000 square-foot spa & health club; 4,500 square feet of private event space; European-inspired bistro, Balsan; haute bar Bernard's. ... more less
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