After careful consideration and numerous hours of investigative work, visa vie by phone and online, we chose to stay at the Waldorf Astoria for our family vaca last summer. Rarely does a hotel live up to the oft-times airbrushed photos one might find on the web, so I was more than a little surprised upon our arrival; with it's enchanting courtyard, albeit a tad small, incredibly generous staff, stylish yet monochromatic lobby and high-end accomodations, this hotel has few, if any, rivals in the region. Now this might not be the most family-friendly environment,(i.e. lap pool with "adult only" hours), but we, like many families, were there to see the sights, so this was certainly not a hindrance to the overall enjoyment of our stay. On a park & breakfast-type package, we were worried that a room upgrade from our confirmed suite to a larger one with a much-desired balcony would be out of the question, but this fear was quickly dispelled and an upgrade was graciously offered within a half-hour of our arrival. With a view of the Lake, multiple flat screens, a comfortable sofabed for the kids(dividing door), masssive spa-like bathroom and a friendly staff on the ready, what more could one ask for? The only blip on the radar came at the end of the stay when I realized that I had been misinformed about the extent of our package and was summarily overcharged for several items which I thought were covered by the aforementioned package; like many hotels, they offer a plethora of deals which left several members of the staff quite confused...and me with a larger than expected bill. Otherwise, I wouldn't hesitate for a second to make a return visit(with greater clarification beforehand) and/or recommend this hghly to family, friends and/or business acquaintances. Btw...ask about the somewhat "secretive" car service which they provide---great service especially considering their distance from many of Chicago's more sought after attractions.
- Official Description (provided by the hotel):
- The AAA Five-Diamond Waldorf Astoria Chicago(formerly The Elysian Hotel)is located in the heart of the prestigious Gold Coast neighborhood amognst the Magnificent Mile and Oak Street famed restaurants, retailers and lakefront. The award-winning 215 room hotel through innovative services and technologies, creates a new experience in luxury – energetic and fashion forward, warm and welcoming, and fresh and engaging. Amenities include a 14,000 square-foot spa & health club; 7,500 square feet of private event space; Bernard's Bar & Restaurant. ... more less
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