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“Beautiful hotel and great service”

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Waldorf Astoria Chicago
Ranked #12 of 190 Hotels in Chicago
Certificate of Excellence
NJ
Level 5 Contributor
87 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Beautiful hotel and great service”
Reviewed March 1, 2013 via mobile

Stayed on the Amex Fine Hotels program. 3 for 2 nights, spa credit, breakfast and upgrade. Although a $400 a night hotel, thought it was a great value. The facilities are excellent as is the service. Walkable to many Chicago highlights. Absolutely do it again.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank D0c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, March 4, 2013
Dear D0c,

Thank you for your feedback regarding your recent stay with us. I am thrilled to learn that you were able to enjoy the great perks that the American Express Fine Hotels program has to offer. We truly appreciate and value your patronage. We can’t wait to our next opportunity to serve you!

Sincerely,
Richard R. Evanich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,321 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (355)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • English first
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English first
Cincinnati
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 1, 2013

The service and staff at the Waldorf surpasses that of other hotels in the northern Michigan Ave. area. We've stayed in most of them. Boutique ambience with 5 star service. Well appointed rooms
With great hotel location. All staff from bell stand through concierge are excellent. The concierge help us obtain play tickets that we had trouble doing on our own. A no tip policy was very welcomed. We travel to Chicago often and this is where we'll stay. Only suggestion is to keep lounge open later than 11:00. This unique lounge with special liquors is a find. The whole experience is well worth the cost.

Room Tip: No rooms with great views. But service and location more than negate this. All rooms quiet.
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank travelbugCincinnati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, March 4, 2013
Dear travelbugCincinnati,

Thank you so much for choosing the Waldorf Astoria Chicago as your hotel of stay during your last visit to the Windy City. I am delighted to learn that you enjoyed the ambiance and décor of the rooms and hotel and that you found the hotel’s location convenient. I appreciate your suggestions regarding our bar Bernard’s. I will bring them to our Director of Food and Beverage’s attention. Your loyalty is highly valued! We will look forward to welcoming you and your travel companion back in the very near future!

Sincerely,
Richard R. Evanich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
EDMONTON
Level 5 Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed February 28, 2013

This is the place to be! We were here for 4 nights (Feb 20 - 24) after a 4 night stint in NYC. The name is synonymous with elegance and prestige. I booked a suite and was really impressed with what we got! The room is very well appointed with two flat screen tv's, a fireplace, a big size bathroom with tub and lots of closet space. Hidden under the wet bar is a fridge and microwave oven. The bed were very comfortable even their pull out coach. The staff also exemplify excellence and are truly Ambassadors to their brand. They are there to serve and pamper you and treat you like royalty. In fact I will be writing their Management to inform them of how impressed I was of their property and staff. I booked this hotel to pamper my family and it did not disappoint, worth every penny. If you want something extra ordinarily special and not afraid to spend a little bit more...then the Waldorf Astoria is the place to be.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank EDO100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, March 1, 2013
Dear EDO100,

Thank you so much for taking the time to post your review of your recent stay at the Waldorf Astoria Chicago on TripAdvisor. We truly value and appreciate your appraisal of our team’s performance and the comfort of our suites. It gives me great pleasure to read that the team was able to pamper you and your family during this special visit and that we were able to meet your expectations. Thank you for recommending our hotel. We will look forward to our next opportunity to serve you!

Sincerely,
Richard R. Evanich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, Michigan
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 28, 2013

We truly enjoyed our stay. The location was perfect and the staff was superb. We actually felt like we could have lived her as the room was spacious and wonderfully decorated. We travel quite frequently this was definitely one of our top five stays!!!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Helenv1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, March 1, 2013
Dear Helenv1,

Thank you for your review of your recent stay at the Waldorf Astoria Chicago. I am delighted to read that you found comfort in your room and that you found its décor enjoyable and the hotel’s location convenient. Thank you for choosing the Waldorf as your hotel of stay during this one visit into the Windy City. Your patronage is appreciated. We will look forward to hopefully becoming your number #1 stay on your top five list.

Sincerely,
Richard R. Evanich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plover, Wisconsin
Level 5 Contributor
72 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed February 27, 2013

I travel much of the year and booked this hotel with reward points to celebrate an anniversary as it would normally be well outside my price range. Prior to arrival, I spoke with several staff members regarding special requests and the scheduling of spa services for my spouse. Each of them were very skilled at making me feel comfortable with my choice of this hotel. After arrival, The entire weekend went off without a hitch. I felt like we were swept into accomodations through check-in. The spa services were as advertised, our privicy was respected, and every recommedation for dining and entertainment from the staff was spot on. It was the perfect place to enjoy an anniversary without distraction.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank George S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, February 28, 2013
Dear George S,

Thank you so much for choosing the Waldorf Astoria Chicago to celebrate your anniversary. I am truly pleased to read that the team was able to make your special occasion extra special. Thank you for your kind remarks regarding the efficiency of our staff. It is truly an inspiration to our continuous pursuit of excellence in everything we do. It was an absolute pleasure to serve you and your spouse during this special weekend. We will look forward to welcoming you back, hopefully in the very near future!

Sincerely,
Richard R. Evanich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victor,NY
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 26, 2013

The hotel was truly top notch. Planned a trip to Chicago to meet up with some friends, catch a Buddy Guy show and have some good meals. Picked the Waldorf based on having stayed at other Waldorf properties. From check in to check out we were treated like royalty. The room was impressive and large with a working gas fireplace. Breakfast was pricey but not extraordinarily so. The gym had free weights, cables, several treadmills and my favorite the ArcTrainer. Can be pricey per night stay, but well worth it.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Dr_Timothy23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, February 27, 2013
Dear Dr_Timothy23,

Thank you for taking the time to share your experience at the Waldorf Astoria Chicago on TripAdvisor. It gives me great pleasure to read your appraisal of our facilities and our service team. Your kind comments and recognition of the team’s hard work to meet your needs is highly valued and appreciated. We can’t wait to welcome you and your travel companion back when your travels next bring you to Chicago.

Sincerely,
Richard R. Evanich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
california
Level 6 Contributor
124 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed February 25, 2013 via mobile

This hotel is beautifully tucked away from all the hustle and bustle. The beautiful courtyard entry is stunning. Our suite was beautifully decorated... from the living room, bedroom to the bathroom. The bathroom had one of those behind the glass tvs. That was a first for me. There's a lot of closet space available. Our suite even had a little foyer before it opened up to our living room. I took advantage and took nap on our chaise lounge in our bedroom.
The spa/gym is first class. You must bring your workout wear!
Going to Chicago? Definitely splurge on the Waldorf (formerly the Elysian).

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank uama1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, February 27, 2013
Dear uama1,

Thank you for your review of your recent stay at the Waldorf Astoria Chicago. I am very pleased to read that you found comfort in your suite and that you enjoyed all of its unique amenities, especially your spacious bedroom and the TV in the bathroom mirror. Thank you also for your kind comments with regard to our courtyard. Your patronage is truly appreciated. We will look forward to welcoming you back, hopefully in the very near future!

Sincerely,
Richard R. Evanich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waldorf Astoria Chicago

Property: Waldorf Astoria Chicago
Address: 11 East Walton, Chicago, IL 60611-1412 (Formerly Elysian Hotel Chicago)
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 190 Hotels in Chicago
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Waldorf Astoria Chicago 5*
Number of rooms: 215
Official Description (provided by the hotel):
The AAA Five-Diamond Waldorf Astoria Chicago(formerly The Elysian Hotel)is located in the heart of the prestigious Gold Coast neighborhood amognst the Magnificent Mile and Oak Street famed restaurants, retailers and lakefront. The award-winning 215 room hotel through innovative services and technologies, creates a new experience in luxury – energetic and fashion forward, warm and welcoming, and fresh and engaging. Amenities include a 14,000 square-foot spa & health club; 7,500 square feet of private event space; Bernard's Bar & Restaurant. ... more   less 
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