A previous reviewer mentioned the lovely beds. They are and I agree that it's important but one should expect more from a hotel with the rating it's received on Trip Advisor and elsewhere. We arrived on a Friday afternoon and waited 45 minutes for someone to bring up our bags. When we were ready to check out on Monday it took several calls and half an hour for someone to help us get bags down to the lobby. In each case there were apologies and perfectly charming people delivering the apologies but when you're due at a wedding rehearsal and need your luggage or when you're trying to get to the airport in time for a flight an apology isn't really sufficient. There was no line in the lobby at either time to justify the delays.... Understaffed perhaps? Another complaint, again not a trivial one, is the lighting in the bathrooms. (We had family members in other rooms with the same problem.). How can a newly designed hotel that bothers to put in a makeup mirror not bother to put in enough wattage for one to actually see oneself shave or put on makeup? And the room layouts are a little crazy. Doors and drawers that block passage ways. Now I'm getting petty but this is annoying when you've got two people dressing for a major event. Let me just add that our suite included a terrace---it had an unlovely view of a parking ramp so we didn't really mind that the sliding door didn't open...
- Official Description (provided by the hotel):
- The AAA Five-Diamond Waldorf Astoria Chicago(formerly The Elysian Hotel)is located in the heart of the prestigious Gold Coast neighborhood amognst the Magnificent Mile and Oak Street famed restaurants, retailers and lakefront. The award-winning 215 room hotel through innovative services and technologies, creates a new experience in luxury – energetic and fashion forward, warm and welcoming, and fresh and engaging. Amenities include a 14,000 square-foot spa & health club; 7,500 square feet of private event space; Bernard's Bar & Restaurant. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hilton Hotels Direct, Orbitz, Booking.com, Hotels.com, Expedia, Travelocity, Priceline, Cancelon, TripOnline SA, Cheap Tickets, Hotwire, Agoda, HotelQuickly and getaroom.com so you can book your Waldorf Astoria Chicago reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.