First time guest here, will not be my last. Service was unexcelled - staff take their cue from the guest - when we were in a rush, staffers snapped into action for us, and when our pace was more leisurely, they mirrored our pacing to serve us in a more leisurely fashion.
I admire that apparently any staff member can do anything - each time I rang the operator asking to be put through to the right department (valet, restaurant, concierge as just three examples), the operator asked what I needed and instantly said 'consider it done', be it the car being brought around, a restaurant reservation being made, or a city map marked with an off-site restaurant being brought to my room. Staff are top notch in every way, not one person made a misstep in any way during my week's stay, and my colleagues also made mention of their happiness that we chose to stay here.
Regarding location I at first marked it as good, not excellent, but then realized that I really like this location: off the main drag, one way street in front so much less traffic, less noise, less pollution. I had a large balcony and enjoyed using it. The weather was fine and I could actually conduct business via cell phone from the balcony without my phonemates once saying where are you, I can't hear you, what is that noise etc.
We ate on property at Balsan and it was a revelation - the food was so very good that we canceled one off-site dinner engagement so we could eat in Balsan again. Just as good the second time. Did not get chance to try RIA but that just makes me want to come back sooner rather than later. There are also innumerable wonderful restaurants within a five minute walk of the hotel, and when it was obvious we were walking somewhere rather than taking our car, the doorman offered for the hotel's car and driver to drive us where we wanted to go in town as a complimentary first-come first-serve service, what a welcome surprise.
Another surprise is the TV placed behind the bathroom mirror; I loved that and it's an indication of how much thought has gone into this entire place.
I noticed the same level of pleasant professional service and care to every guest throughout my stay, and when meeting guests in the elevator or bar or lobby, we all had smiles, knowing that we were the smart ones to stay at this lovely hotel in this fascinating city.
- Official Description (provided by the hotel):
- The AAA Five-Diamond Waldorf Astoria Chicago(formerly The Elysian Hotel)is located in the heart of the prestigious Gold Coast neighborhood amognst the Magnificent Mile and Oak Street famed restaurants, retailers and lakefront. The award-winning 215 room hotel through innovative services and technologies, creates a new experience in luxury – energetic and fashion forward, warm and welcoming, and fresh and engaging. Amenities include a 14,000 square-foot spa & health club; 7,500 square feet of private event space; Bernard's Bar & Restaurant. ... more less
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