Beautiful clean and quiet room with soothing colors and a gorgeous bath after the warmest arrival greetings possible. This hotel is very good, but there were problems worth mention.
The Astoria Suite had an odd furniture arrangement with bed encroaching a large desk and large bedside table rendering them nearly unusable. Don't expect to get desk work done in this type suite. Agree with the comments of some previous guests that televisions (all three) in the suite suffered from digital pixilation and stuttering starts/stops that never could be fixed.
Service lapses were enough to mention. There was a lost dinner, with claims from room service (after an hour) that it was delivered. Finally retrieved, the food was room temperature. Also, there were three occasions the concierge was occupied with personal calls that seemed non-essential. We did get calls to the room in a short time, but then a confirmed request for a car to the airport the following day resulted in the front desk having no record of the car being ordered on departure.
- Official Description (provided by the hotel):
- The AAA Five-Diamond Waldorf Astoria Chicago(formerly The Elysian Hotel)is located in the heart of the prestigious Gold Coast neighborhood amognst the Magnificent Mile and Oak Street famed restaurants, retailers and lakefront. The award-winning 215 room hotel through innovative services and technologies, creates a new experience in luxury – energetic and fashion forward, warm and welcoming, and fresh and engaging. Amenities include a 14,000 square-foot spa & health club; 7,500 square feet of private event space; Bernard's Bar & Restaurant. ... more less
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