This hotel was exceptional in every meaning of the word. The staff could not be more friendly or professional. Upon arrival, I was greeted by a doorman who took care to gather my things and assist me to the front desk. Front desk staff made sure we had weekend plans and, if not, encouraged copious use of the concierge. Our room was spotless, modern, and elegant. Beds were comfortable and snuggly, and the bathroom products were wonderful - smelled great, washed well, etc. Taxi service couldn't have been more convenient - no need to call ahead, we never waited more than 2 minutes to get a taxi after requesting one upon walking out of the front door. The hotel bar, Bernanrds, had fantastic service with bartenders that would make drinks off-menu and a server who insisted on checking in to make sure all was well (but not annoyingly so like some other high-class establishments). Check-out was a breeze and bags were safely stored until later in the afternoon so we were baggage-free while exploring Chicago before our flight. Tipping of attendants was not accepted, 18% gratuity was added to almost all receipts I received from the hotel (room service, bar tab, etc). Taxi to/from O'Hare ~$50 with tip.
- Official Description (provided by the hotel):
- The AAA Five-Diamond Waldorf Astoria Chicago(formerly The Elysian Hotel)is located in the heart of the prestigious Gold Coast neighborhood amognst the Magnificent Mile and Oak Street famed restaurants, retailers and lakefront. The award-winning 215 room hotel through innovative services and technologies, creates a new experience in luxury – energetic and fashion forward, warm and welcoming, and fresh and engaging. Amenities include a 14,000 square-foot spa & health club; 7,500 square feet of private event space; Bernard's Bar & Restaurant. ... more less
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