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“Roman King rules for guest service, and the location can't be beat”

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Club Quarters Hotel, Wacker at Michigan
Ranked #71 of 190 Hotels in Chicago
Certificate of Excellence
Flagler Beach, Florida
Level 4 Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Roman King rules for guest service, and the location can't be beat”
Reviewed September 11, 2013

This is an update of my first review of Club Quarters (July 2011). We have stayed there three times since then and it’s been a great hotel every time. Back in 2011, several reviews described an indifferent or unhelpful staff. That has never been our experience, but if there ever was any problem with the staff, Club Quarters has obviously worked hard to correct it. Roman King at the front desk patiently and cheerfully went above and beyond any reasonable expectations on several fronts to make sure our most recent stay was perfect.
Our rooms were clean and included a feature an environmentalist can appreciate: the shower’s water pressure could actually be regulated. Other hotels seem to assume that everyone wants a pressure-cleaning, so there are only two settings: power wash and off. CQ’s shower gives you the option of not wasting gallons and gallons of water. The adjustable hand held shower head was also a nice touch. A variety of pillow sizes and firmness is another good feature.
And the location!

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IrdyBirdy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,452 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (378)
Date | Rating
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English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 9, 2013

The location of the CQ on Wacker is the perfect location, and makes most places of interest walkable -- Michigan Ave is just around the corner. Our room had a great view of the river, looking over Wacker and all of the beautiful buildings. The staff is excellent! Roman, the customer service manager, was so helpful -- giving us great recommendations on tours and places to eat in the area. His recommendations did not disappoint! We had a great stay in Chicago. Can't wait to come back to stay in this hotel again!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maureenbean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed September 8, 2013

The guy that the front desk was amazing. His name is Roman and he went above and beyond for everyone that walked in. Best customer service ever!! Would defiantly come back and stay. Would also recommend it to friends and family!!!!!!!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tisa618
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tallahassee, Florida
1 review
Reviewed September 6, 2013

This is my 2nd stay at this hotel and will also be the choice hotel when I visit Chicago! First, let me give great praises and thanks to the following employees for their professionalism, courtesy, and exceptional customer service skills:

Evelyn Dahm, Reservations - thanks for your patience when I had thousands of questions and concerns about Club Quarters and other issues.

DeShawn Murry, Guest Manager - you know your job and handle difficult problems and guests with ease and concerns. Big thanks to you.

Lastly, Tim Meadors - Guest Relations - a man after every guest hearts. You have a talent that is so natural when dealing with guests. You are in the right position, customer service.

All of you deserve special recognition.

Room Tip: Floors that have rooms that overlook the river. Beautiful view.
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  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jan823
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goshen, Indiana
Level 5 Contributor
72 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed September 6, 2013

The location and reasonable price were great. Just be prepared for a really TINY room. I was there for the triathlon and could barely fit my bike in. It's a bed with a foot or two feet of space around it and a bathroom so small that my wife and I could not fit in there at the same time. It was nice and clean and most of the staff friendly and helpful. The one disappointment was that they refused to allow any time for a later check out even though I was participating in the triathlon.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bryan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 6, 2013

This was an excellent hotel to stay in within the heart of downtown Chicago. Club Quarters provides such a comfortable feel from the self-service check in/check out, to the secure elevator that requires a room key to operate. The complimentary water bottles on each floor is an amazing touch to the class that the hotel brings. The location is amazing, as it's a quick walk to many attractions in the loop. One thing that really sticks out in Club Quarters is the amazing effort it has on keeping the entire hotel green and sustainable.
The room was a king size room with a pull out couch and a fantastic view of the river. If any guest would like extra complimentary items such as coffee or soap, there is a guest closet on each floor for those to help themselves. I would certainly enjoy staying here again.

Room Tip: The view is amazing from the north side of the hotel.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Level 6 Contributor
117 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed September 5, 2013

I have to offer an "average" based soley on the "club size" room, otherwise I would rate this property as excellent, I won the room from Priceline. Never having stayed at a Club Quarters, thought of a a business hotel, I was disppointed at the size of the room; just about 8 x 20, but I did get a fridge and a microwave and an excellent location on Wacker and Michigan, convienient to everything, and 2 short blocks to the (subway and L) train. I arrived early, though check-in is at 3 PM. Unfortunately, an early check-in is $35.00 which I did not take advantage of, but on the bright side, check out is at noon, so it worked out for me. This hotel is in a converted office building from the. Roman took care of a couple of issues quicky...a real professional in dealing with guests, especially ME!! The club room has a large bathroom, stand up shower, desk, cofee maker and wi-fi. I liked the self sevice bottled water station on each floor. Though I did not have a river or lake view, the Chicago experience was readily available just out the front entrance.

Room Tip: A "Club Room" may be too small for two people. The advertised queen size bed in this room...
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  • Stayed August 2013, traveled solo
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Club Quarters Hotel, Wacker at Michigan

Property: Club Quarters Hotel, Wacker at Michigan
Address: 75 East Wacker Drive, Chicago, IL 60601
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites
Hotel Style:
#11 Best Value Hotel in Chicago
#43 Luxury Hotel in Chicago
#48 Romantic Hotel in Chicago
#63 Business Hotel in Chicago
#72 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Club Quarters Hotel, Wacker at Michigan 4*
Number of rooms: 247
Official Description (provided by the hotel):
Club Quarters Hotel, Wacker at Michigan is a superbly located hotel, which resides in the legendary Mather Tower. Built in 1928, the hotel features state-of-the-art amenities and attentive, but never overbearing, service. Just one block from the world-famous Magnificent Mile and steps from the Chicago River, guests will delight in the fact that the hotel is characteristically Chicago yet uncharacteristically priced. We look forward to your visit! ... more   less 
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Also Known As:
Club Quarters Chicago -- Wacker At Michigan Hotel Chicago

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