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“Great Location! Great Stay!”

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La Quinta Inn & Suites Chicago Downtown
Ranked #65 of 192 Hotels in Chicago
Certificate of Excellence
Reviewed June 17, 2013

Took my family to Chicago for the first time and stayed here. It is very close to the "L", which we took the Orange Line from the airport. We were also only a few blocks from the Red Line on State St, which we took out to Wrigley for a Cubs game. The property was only a couple of blocks from the Willis Tower at the corner of Franklin and Madison. It was a little longer walk than I anticipated to get to the Magnificent Mile, but it was still manageable. We even walked from the LQ all the way to Navy Pier one evening. We had an outstanding room! We had a corner room King on the 9th floor with excellent views. The room was quiet, clean and perfect for my families needs. The kids used the fold out couch. It did take several requests to finally get enough blankets, pillows, sheets, etc for the kids on the couch. Breakfast was great. Of course, self serve waffles were available, but they also had a different hot meal each day, served by the staff that was very good. The breakfast area is on the 2nd floor and is larger than most LQ breakfast areas. The staff was always very nice, although I think we caught the baggage guy on a bad day when we checked out. The receptionist apologized for his lack friendliness. He was very nice and accommodating when we checked in, so I think he was just having one of those days. Overall, it was a very good stay and definitely a place that we would stay again.

Room Tip: Corner Suite has excellent views.
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  • Stayed: June 2013, traveled with family
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Thank hula_girl_73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed June 17, 2013

I was thoroughly disappointed in this hotel. We stayed here for two nights in June, 2013. Granted the weekend in Chicago was busy with the Just For Laughs comedy festival, game 2 of the Stanley Cup Finals, a huge motorcycle rally and an electronic dance festival, but at no point were we informed that La Quinta was the party hotel.

Our room was large and nicely decorated, the staff were welcoming when we checked in, the location is great (in the northwest quadrant of the Loop) and everything seemed perfect - until midnight. At least two or three of the other rooms on our floor were the meeting base for a large group of people in Chicago to party. Yelling, screaming, running up and down the hallways. There is absolutely no soundproofing throughout the hotels. We could clearly hear every words that was said in both the room across the hall (my husband actually checked twice to see if our door was even closed), and the room beside ours, as the voices carried - very clearly - through the vent.

At 12:30pm on the first day, we called front desk to ask if there was anything that could be done. We were spoken to rudely, told that security had done all they could, and got shoulder shrugs with attitudes that we had annoyed their staff. The party finally left, but of course their return at 4 and 5am was equally as loud, with no action taken by hotel staff.

The second night was even worse. My husband called around midnight and was spoken to even more rudely than the night before. He was told "they've paid their money too", "what do you want us to do about it", "it's Saturday night in Chicago". He even kissed his teeth over the phone a few times.

Needless to say, the staff made it very clear that this is a party hotel, where you pay to have 15 people in your room hollering and yelling until whatever time they want in the morning - not a hotel where you sleep during the night so you can take in the city sights.

Believe me, I can party with the rest of them, I'm not some old codger who can't stand the young-uns these days. But I have courtesy for those around me, and I would expect the staff at a $300/night hotel to have that same courtesy.

The hotel is lovely. Boutique style, walking distance to everything in the Loop including Millennium Park, the Mag Mile and the SkyDeck. The rooms were clean and comfortable. The breakfast was so-so with do-it-yourself meals, a hot counter but no eggs, and always impossible to find a seat no matter what time if the morning you go down. But the night staff ruined the entire experience for us with their rudeness.

Room Tip: If you're in the city to experience the city, ask at check-in to be roomed away from any large y...
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  • Stayed: June 2013, traveled with friends
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1  Thank Sanderella97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2013

I visit Chicago several times a year and have stayed at various hotels. l booked this hotel stay through Priceline for 3 nights. I really enjoyed the spacious room, comfortable beds and cleanliness of the hotel. The staff was pleasant and helpful. The breakfast very good and pleasant setting. I enjoyed the swimming pool several times while there. The only downsize was the hot tub is small and only for 2 people at a time. I would definitely stay here again.

  • Stayed: June 2013, traveled with family
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Thank Carol W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 16, 2013

We just had 4 days in Chicago and chose thisplace based on tripadvisor reviews.
The location was ideal for us, it's on the edge of the loop so close to the L, 2 blocks from the Willis Tower, short walk to the Bank of America Theatre, slightly longer walk to the Millenium Park. We didn't go to shop so didn't mind being a bit further from the 'magnificant mile'.
The staff were welcoming and pleasant, able to help with local knowledge as well as checking us in efficiently.
Both communal areas and the room were clean. The room was nice, comfortable bed, good shower.
Breakfast was included and was perfectly adequate but nothing special.
Just one downside: the rooms we were given was opposite an office block which had workers in from about 6 am until late evening. (They certainly work long hours in Chicago). They were very close. This meant they could see into the room unless we closed the blind, cutting out all of the daylight. When we raised this with reception they seemed surprised that we found this a problem but did agree to move us to another room the next day. We eventually decided to stay put as we were out for most of the day anyway.

Room Tip: Check who can see in.
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  • Stayed: June 2013, traveled as a couple
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Thank donbeshy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2013

This is located in the Loop as Chicago calls the area. It's mainly a financial district I believe based on the sheer number of banks located there. Anyways, the check-in was efficient and the staff were all very courteous and helpful. We walked all the way from the Blue line, it was a bit of a hike with bags in tow but not a deal breaker unless you are hauling more than you can carry.

The general area is pleasant and clean. The main lobby has a seating area that is very comfortable. The breakfast was very good. The breakfast staff were an absolute delight! They were very cheerful and it was just a great way to start off the day.

The room was very clean and neat. The room that I had did not come with a mini-fridge or a microwave but my friend's room had both. We paid the same rate for the same room. No idea why but wasn't a big deal for me on this particular trip (business). Wifi is available but the speed is extremely slow. Needs to improve on their Wifi speed and connection.

There are plenty of delis and Starbucks around. Argo Tea is actually connected to the lobby. Potbelly is across the street.

If you arrive and stay during the weekend, almost none of the delis and shops are open. Be prepared to walk farther for food during the weekends or just walk over to the Red line and catch the train to Grand. It's only about less than 5/10 mins ride.

Would definitely consider staying here again.

  • Stayed: May 2013, traveled on business
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Thank gamedad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2013

  • Stayed: May 2013, traveled with family
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Review collected in partnership with La Quinta
Thank Jessie F
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed June 10, 2013

Had a 3 day trip to the Windy City and La Quinta turned out perfect - footsteps to my destination, friendly staff, comfy room and all the facilities I needed, while being in the heart of downtown within walking distance to everything Chicago has to offer.
Staff were helpful, made recommendations for late night dining as well as highly entertaining banter at the free breakfast. Wifi worked great, room was perfect for 1 with a HUGE workspace. fridge/microwave in room were small but came in handy.

  • Stayed: June 2013, traveled on business
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Thank pae_cyberdude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites Chicago Downtown

Address: 1 S Franklin St, Chicago, IL 60606-4611
Phone Number:
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Romantic Hotel in Chicago
#42 Business Hotel in Chicago
#52 Family Hotel in Chicago
Price Range: $110 - $348 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — La Quinta Inn & Suites Chicago Downtown 3*
Number of rooms: 241
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Also Known As:
La Quinta Inn And Suites Chicago Downtown
La Quinta Inn & Suites Chicago Downtown Hotel Chicago
La Quinta Chicago

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