I'll start by saying I've been to this place a few times. It's a great place if you're looking to try something a little different. Their concept is great and the ambiance, food, and entertainment is all very good. However; service was so poor on our last visit here on Saturday night, I was compelled to write this review. We had a 8:45 reservation, but weren't seated until at least 45 minutes later. Their hostess was completely clueless! When we were seated it was along a wall of tables which was fine, but then a very large party was seated next to us without enough room for their party! I noticed another table nearby being cleared and spoke to the party without enough seats and offered up our adjoining spot to help them out. They spoke to someone about this but we ended up sorting this all out on our own. A manager came by and thanked us, but then we proceeded to wait another 20 minutes before a waitress came to our table! THen she asked if we needed a drink menu or food menu, well yeah, we kind of need that to order! I could go on but I'll spare you the agony. It almost comedic in a bad way. Lucky for us we were in no hurry, but come on, at least have halfway good service. Lots of guys/managers in suits running around looking important, but they really need to improve the customer service aspect of this place. It's a shame as everything else is nice. Bottom line, I wouldn't write this place off as it's fun and different, but expect a long wait for services.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.