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“Another great stay!” 5 of 5 bubbles
Review of theWit - A DoubleTree by Hilton

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theWit - A DoubleTree by Hilton
Ranked #38 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Olathe, Kansas
Level Contributor
162 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
“Another great stay!”
5 of 5 bubbles Reviewed September 15, 2010

This has become my favorite hotel in Chicago over my multiple stays. It is a very nice hotel that does not take itself too seriously, which is a great combination! The staff is all very friendly and welcoming, the rooms are decorated nicely and have everything you would need and more! Rates are expensive, but you get what you pay for.

Roof, the bar up top, is still overpriced...I really have no reason to go there anymore. I tried it one more time and got an overpriced, under-alcoholed mojito with wilted mint and poor service...no thanks. Other than Roof, the hotel is a gem!

  • Stayed September 2010, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Zacharius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,321 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (397)
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English first
Darien, Illinois
1 review
5 of 5 bubbles Reviewed September 12, 2010

From the first step we took out of our car till the very last step back into our car the Wit experience was fantastic....David Martell made sure our stay at The Wit was A+....It was our 30th Wedding Anniversary and we had a fantastic time on the Roof....we will tell our business associates and friends of our experience....

thank you
Mr Herb Magda
aka Herbicide

  • Stayed September 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank herbicide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 bubbles Reviewed September 10, 2010

I looked up The Wit before I travelled as it had been booked for me by my company and first impressions were not good. Their website irritatingly puts "The" infront of everything (THE reservations, THE Contacts, THE photos...) and this wears thin very quickly. Arriving at the hotel, with loud music blaring at the door, I was immediately hit by an overpowering smell of air freshener in the lobby, the same kind as a car air freshener. Those things give me a blinding headache and make me feel sick. Not a great start.

Upstairs the corridors have continous animal sounds (frogs, birds, cockerals...) and running water sounds 24 hours a day. Not amusing after the first half hour (you can hear it in your room). Also the hotel is right next to an elevated railway so you get train noise all night as well.

I was also horrified to discover that internet is $15 per 24 hours, on top of £209 per night plus taxes for a room. Appalling.

After a long day at work we arrived in the bar at 10.25pm for a nightcap. We were told that the bar was about to close by a very grumpy barman, Turns out the bar closes at 11pm, he just wanted to go early because he had to be up at 5.30am. How hospitable.

On the plus side, the room was large and clean and the bed comfortable. The bathroom facilites were good. However I would not stay there again.

  • Stayed September 2010, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Wheeker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PFamilyMiami, General Manager at theWit - A DoubleTree by Hilton, responded to this review, September 12, 2010
The detailed critique of several of the personality pieces of the hotel is very much appreciated. All guest feedback is certainly reviewed as we continue to develop the branding and appeal at this location. Many guests have enjoyed and commented on many of these same features, and in fact, made these reasons for multiple return visits.

Still, it is our desire to add continuous improvements to the guest experience here and these comments are valued.

Service issues as the single one pointed out here are, absolutely, atypical and have been addressed as well.

-Mark Shouger
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Concord, Massachusetts
Level Contributor
93 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed August 31, 2010

We stayed at theWit for two nights with two young children (ages 5 & 6). Pros: phenomenal staff -- everyone from the restaurant staff to the bellhops was very friendly and went out of their way to help. Great location -- quick walk to Millennium Park and Michigan Avenue. Very nice rooms, with great views of the park and State Street. Good on-site restaurants. Cons: the hotel had let the folks who were staying in our reserved suite extend their reservation into our time, thus kicking us out of the suite. They did offer us adjoining rooms on our 1st night and a suite upgrade on our 2nd. Very nice accommodations, but they did involve a room change, which was a bit of a hassle. The other con is not at all the hotel's fault, just a statement on who they are. This is a hip spot ideal for couples' getaways, mancations, and girls' getaways -- that definitely seemed like the population that was there at the same time as us. The downside of this, for us, was that our hallway was loud at night. There was a fair amount of traffic throughout our 1st night, and then the folks in the 2 rooms across from us returned from partying at 3:30 a.m. and camped out in the hallway, waking all of us up. I probably wouldn't have minded as much if I were off on a carefree weekend as well, but it was tough to have kids up in the middle of the night. In summary, very nice property with exceptional staff. If you're on an adults-only break, great pick.

  • Stayed August 2010, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Clarkthehorse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PFamilyMiami, General Manager at theWit - A DoubleTree by Hilton, responded to this review, September 1, 2010
We are thrilled that so many of the experiential reasons for selecting theWit for a Chicago visit, getaway or vacation are recognized here. There certainly is always an energy at theWit, The Restaurants at theWit, Spa@theWit, local theater and attractions and more.

I am disappointed that activity by others could have had any adverse impact on your overall experience. Please know that quiet floors are available and our team is trained to assess and select appropriate rooms & suites for each guest. Our apologies that we may have missed the mark for this particular visit.

Thank you for your feedback and perspective, in that one respect.

Mark Shouger
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed August 24, 2010

Stayed at The Wit on State Street in July 2010 for a 3 day trip to Chicago. I was traveling with my 18 year old son and the hotel was perfect for our visit as it fit both of our needs - cool, trendy, upscale and safe. The hotel location was ideal and all of the staff (front desk, valet, concierge, bell men, etc.) were always courteous, professional and extremely helpful. Our room accommodations were excellent and the chirping birds in the hallway each morning were unique. The Wit was perfect for us and we definitely will stay there again on future visits to Chicago.

  • Stayed July 2010
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank IL4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager201, Guest Relations Manager at theWit - A DoubleTree by Hilton, responded to this review, January 21, 2015
Dear IL4,

Thank you for sharing your experience at theWit Hotel! We hope to see you back soon. Have a marvelous afternoon!

At your Service,

theWit Guest Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
1 review
5 of 5 bubbles Reviewed August 21, 2010

I am writing to commend The Wit Hotel and the associates that are in its employ. I am certain that you read this quite often, that the hotel is special (it is) and is distinctive in its approach to making the guests feel at home (it does).

There was an incident that occurred outside of the hotel that had nothing to do with the facility, but not surprisingly, its employees to a person interceded to assist us and make sure the bad taste of what occurred was eased out of our minds as quickly as possible. My wife, my associate and I were exiting a cab in front of The Wit. My wife and I got out and were chatting in outside the cab waiting for my colleague to exit. After an unusually longer time than usual for a fare to be paid, my wife and I both took a look inside the cab, and the alert staff did the same thing. The cabbie was abusing our colleague for a simple question she had asked concerning the meter. The cabbie jumped out of the cab and wanted to start a fight with her after the fare was paid! She is one of the gentlest, kindest people you’d ever want to meet, and a genuine lady. The entire front door staff acted as one, including Matt Thompson, They put themselves in harms way, separating us from the cabbie, forcing him to leave, and made sure of our safety.

Matt went out of his way not only to call the room later to check up on us – he remembered me from my previous visits to Chicago – but also later sent a beautiful note to the room with a lovely snack tray. It in, he apologized for the poor service of the taxi and wanted to make our evening more enjoyable. He also alertly called the Taxi Complaint Bureau to report the driver.

Kudos to The Wit and her staff.

  • Stayed August 2010, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Fordham70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PFamilyMiami, General Manager at theWit - A DoubleTree by Hilton, responded to this review, August 22, 2010
While reading the last few TripAdvisor reviews here, we are certainly appreciative of the compliments and critiques. Each and every comment is reviewed for action and continuous improvement as applicable.

In the case of extraordinary attention and service such as that recognized here, our team members are acknowledged to the "nth-degree." We realize that as good a product and location as we have in theWit, it is the people that truly make this More Experience Than Hotel each and every day.

Thank you for your kind words and highlighting of Matt's and others efforts in this case.

Mark Shouger
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philippines via Chicago
Level Contributor
158 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
5 of 5 bubbles Reviewed August 19, 2010

The best part was the rooftop bar although the service was horrible every night we went. The view was spectacular. The drinks were fine- food delicious.

The rooms were very comfortable. Love the bathroom toiletries.

  • Stayed August 2010, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank trainerstone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about theWit - A DoubleTree by Hilton

Property: theWit - A DoubleTree by Hilton
Address: 201 N. State Street, Chicago, IL 60601-2402
Phone Number:
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#13 Spa Hotel in Chicago
#24 Green Hotel in Chicago
#26 Luxury Hotel in Chicago
#31 Romantic Hotel in Chicago
#32 Business Hotel in Chicago
#41 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — theWit - A DoubleTree by Hilton 4*
Number of rooms: 298
Official Description (provided by the hotel):
theWit is intelligently renewing one of the original "It" locations on the corner of State (the great) Street and Lake. Its history is rich with artists, theatre people, journalists and musicians as it is nestled between the theatre district and the river. Blending the amenities of a resort with the flair of a boutique hotel, theWit has brought a new energy and vitality to the downtown Chicago Loop. Striking design, unparalleled comfort, and remarkable services create a dramatic sensory experience. This is a destination for anyone who gets "It" or at least wants to. ... more   less 
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Also Known As:
Thewit Hotel Chicago

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