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“Fantastic Service/Great Food/Very Electic”

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theWit - A DoubleTree by Hilton
Ranked #34 of 190 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
1 review
“Fantastic Service/Great Food/Very Electic”
Reviewed March 23, 2014

Great property. Not your ordinary Doubletree which is a great brand anyway. Check in was friendly. Piped in music in the elevator lobby of each floor was a classy touch. The restaurant was amazing even though i only had breakfast. The rooftop nightclub was very cool. Can't wait to return.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank roberthB7272HR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager201, Guest Relations Manager at theWit - A DoubleTree by Hilton, responded to this review, March 28, 2014
We are so pleased that you took the time to tell us about your great time at theWit Hotel Chicago. We aim to do whatever it takes for our hotel guests, and thank you for your great feedback. We look forward to welcoming you back soon. Warm regards, theWit Guest Relations
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  • Value
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Brownsburg, Indiana
Level 2 Contributor
5 reviews
Reviewed March 22, 2014

The location of this hotel is awesome. The bell service and concierge awesome. We booked our reservation through Hilton several weeks ago. When we arrived, we noticed on the Hilton website that the room we had booked was now $30 per night cheaper; however, management would not honor the new rate. That is a first for us. The room is ok, but there is absolutely no vanity space in the small bathroom, shelves under the sink would have made getting ready more manageable. There were huge cobwebs in the window as well. It was just O.K. I would say it might be more attractive to young, non-business travelers who are looking for the party scene.

Room Tip: Our room was on the 25th floor and we could hear the music from the bar on the 27th floor.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heinekamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager201, Guest Relations Manager at theWit - A DoubleTree by Hilton, responded to this review, March 28, 2014
Dear Mr. Heinekamp, Thank you so much for reviewing theWit Hotel Chicago. We strongly value each guests feedback and will make sure to take your comments into consideration. We are disappointed that you were not completely satisfied with your stay despite the ideal location and the service delivered by our bell man and concierge. Please feel free to reach out to me directly and we hope to welcome you back soon. Best regards, theWit Guest Relations
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Orlando
Level 6 Contributor
216 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed March 21, 2014 via mobile

Getting this hotel on hotwire made it great since it is a fancy hotel that seems very new. I slept great, had a wonderful time and would return to this hotel. Service at desk was ok but nothing great, seemed understaffed or just numb to having too many customers.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kaelan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager201, Guest Relations Manager at theWit - A DoubleTree by Hilton, responded to this review, March 22, 2014
Dear Kaelan, Thank you so much for taking the time to let us know about your experience at theWit Hotel Chicago. Your comments are very important to us. We strive to provide exceptional customer service and we sincerely apologize for any inconvenience you may have had with the front desk, and would gladly discuss them further with you. We eagerly look forward to welcoming you back soon. Best regards, theWit Guest Relations
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1 review
Reviewed March 21, 2014

We selected to stay at The Wit in Chicago based on reviews alone. We also checked out the menu @ State and Lake, as well as reviews of ROOF. All reviews led us to believe we would have an outstanding time...and we did. The staff of the hotel went out of their way time and time again to make our stay as comfortable as possible. We appreciated the added security of having to key in to access the guest room floors from the elevator. We also loved the touch of hearing birdsongs in the hallways in the morning and crickets at night. The ROOF nightclub was hopping midweek and we had an excellent time there. Our first night we grabbed an early drink and some appetizers before heading out to dinner. The staff was helpful and friendly and the atmosphere was classy and fun. We also hung out late in another section on another night and that part had the feel of a dance club. We're not in our 20's but we fit in just fine :) The State and Lake restaurant had an excellent menu and the food was of very high quality. We ate breakfast there three times and was never disappointed with what we chose. They have a good variety of light and healthy options as well as new twists on traditional bacon and egg breakfasts. The wait staff was consistently friendly and accommodating. We loved the Wit so much that we would hesitate to try any other hotel in the city. The room was modern and super clean and the location is perfect...right next door to the Chicago Theatre and walking distance to major sites like Millennium Park, The Institute of Art, Magnificent Mile and the Willis (Sears) Tower. Our stay at the Wit has definitely spoiled us for future hotels stays anywhere else. :)

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 704teresad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager201, Guest Relations Manager at theWit - A DoubleTree by Hilton, responded to this review, April 2, 2014
Thank you so much for taking the time to review theWit Hotel Chicago. We are deeply touched by you kind words and are so happy that you had a great time at theWit, More experience than Hotel. We look forward to welcoming you back, soon. Sincerely, theWit Guest Relations
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Chicago, United States
1 review
Reviewed March 21, 2014

I asked for a quiet room and the hotel delivered just that. Room was nice size, clean and comfortable. Conveniently located near the Chicago Theater and the Loop but didn't offer free wifi in rooms. For the price tag, tacking on an extra free for wifi was tacky IMHO, considering there were really no other amenities like free breakfast, fruit in the lobby, etc.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Gail G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager201, Guest Relations Manager at theWit - A DoubleTree by Hilton, responded to this review, April 2, 2014
Dear Gail G, Thank you so much for giving us your feedback about you experience at theWit Hotel Chicago. Internet usage is complimentary on our first and second floors. Due to customer demand, we have installed exceptional Internet bandwidth whereas all 310 guest rooms could be streaming a movie simultaneously and no one would get bounced. You will not find this level of bandwidth at any other option in the city. This premium connectivity, however, does come at a high cost and we must pass a very small part of that along to our guests. Once again we are sorry for the inconvenience. I was happy to directly discuss your experience with you and we sincerely hope that you will be back soon. Warm regards, theWit Guest Relations
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Bakersfield, Ca, United States
1 review
Reviewed March 20, 2014

My third time in Chicago for St. Patrick's weekend, I brought along 3 first timers who were very pleased with their WIT experience. Will def stay again next year. Sean (I believe thats his name) our concierge was excellent in accomodating our requests. Our room had an excellent view. My only real complaint, not sure if it applies to the hotel or not though; was the $112 charge by the town car (Navigator) back to O'hare. In 2013 I traveled from another Double Tree in Chicago to O'hare in a town car aquired by the staff and if I recall correctly is was roughly $50. Again I don't know if that is under the hotel's control but my group did feel taken advantage of. The hotel host did a great job of getting us a vehicle fast considering we were under time constraints but the charge was excessive we felt. The upstairs club was great, went there 2x. Though you can hear the club if you're close to it. Didn't bother us considering we were there for a good time. If its open on a Sunday (it was the first weekend it opened for the spring season when we were there I believe) you have to see the view. I'd recommend the SPA suite, great room and well laid out. Next year might try the paramount suite. The couch bed pull out was a little rough according to the friends that slept on it, but hey, its a couch bed after all. The staff were excellent and the hotel is within walking distance from tourist attractions and there's a Walgreen's close by which made it nice for picking up small items.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Brandon V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager201, Guest Relations Manager at theWit - A DoubleTree by Hilton, responded to this review, March 22, 2014
Dear Brandon V, Thank you for your thorough review about theWit Hotel Chicago. We are pleased to know that you have selected theWit several times to celebrate St. Patrick's weekend. It is always an exciting time to stay at theWit to enjoy live music, special menus and many more entertainments while the river turns green just a block away from the hotel. Thank you for your kind words about the service provided by Sean and the team. We apologize for the price of the town car, which we do not control and would be please to provide with more information should you wish to contact us directly. We are glad that you enjoyed our beautiful Spa Suite and invite you to try one of our Paramount Suites upon your next visit. They offer spectacular panoramic views of Chicago, Lake Michigan and Millennium Park. We hope that you will join us for many more trips in the future. Warm regards, theWit Guest Relations
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Novi, United States
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 20, 2014

For the record, I am 25 years old and I stay at a lot of DoubleTrees. I loved my experience at this hotel, but I will say that if you want a quiet hotel that this is not the place for you. We had a King Spa Suite on the 26th floor, right below the roof top bar and it was awesome. You could hear the music going most of the night but that didn't bother me since we were going up there that night. The room was very clean and the staff was excellent with us. I would definitely stay here again!!

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Megan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager201, Guest Relations Manager at theWit - A DoubleTree by Hilton, responded to this review, March 22, 2014
Hello Megan P, Thank you for so much for reviewing theWit Hotel Chicago. It is our priority to make each guest experience an exceptional one and we are thrilled that you had a great time and enjoyed ROOF. We are also currently working on the project of installing additional insulation and sound deflection panels that will cancel any noise carrying over from our rooftop lounge and the 26th floor. Thank you again and we certainly look forward to welcoming you back to theWit. Sincerely, theWit Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about theWit - A DoubleTree by Hilton

Property: theWit - A DoubleTree by Hilton
Address: 201 N State St, Chicago, IL 60601-2402
Phone Number:
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#12 Spa Hotel in Chicago
#22 Green Hotel in Chicago
#25 Luxury Hotel in Chicago
#31 Romantic Hotel in Chicago
#32 Business Hotel in Chicago
#41 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — theWit - A DoubleTree by Hilton 4.5*
Number of rooms: 298
Official Description (provided by the hotel):
theWit is intelligently renewing one of the original "It" locations on the corner of State (the great) Street and Lake. Its history is rich with artists, theatre people, journalists and musicians as it is nestled between the theatre district and the river. Blending the amenities of a resort with the flair of a boutique hotel, theWit has brought a new energy and vitality to the downtown Chicago Loop. Striking design, unparalleled comfort, and remarkable services create a dramatic sensory experience. This is a destination for anyone who gets "It" or at least wants to. ... more   less 
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Also Known As:
Thewit Hotel Chicago

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