I booked 2 rooms for a weekend get away for myself and the wife's sister to come up. We had our bags delievered to the hotel by american airlines baggage service which was delievered within 2 hours as promised. We checked in they advised us the bag was in the room, I confirmed with her the front desk that with both rooms being checked in I was getting the correct room with my diamond membership benefits. She advised me everything was correct. She was wrong, she checked us in to the wrong room and gave the benefits to our other guest, the bags were not in the room, which took another phone call to have them advise oh yeah there with the bell hop. After we repeatedly went over it with them, we were made to be the stupid party. My wife's sister enjoyed the daily chocolates, welcome gift and daily water replacement. My wife had a guest show up to the hotel, the hotel was nice enough to charge me a $28 parking fee for a visitor that we had no intensions of paying for them to visit.
At night the 27th floor is a night club with an entrance fee, so the elevators are full of people trying to get to the top floor an not pay the entrance fee. I witnessed multiple people trying to use hotel guest key cards to get to the top floor.
The location of the hotel is good, but there are better Hilton offerings in the area that do not have the staff issues this location does have. I doubt we would stay here again.
- Official Description (provided by the hotel):
- theWit is intelligently renewing one of the original "It" locations on the corner of State (the great) Street and Lake. Its history is rich with artists, theatre people, journalists and musicians as it is nestled between the theatre district and the river. Blending the amenities of a resort with the flair of a boutique hotel, theWit has brought a new energy and vitality to the downtown Chicago Loop. Striking design, unparalleled comfort, and remarkable services create a dramatic sensory experience. This is a destination for anyone who gets "It" or at least wants to. ... more less
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- Also Known As:
- Thewit Hotel Chicago