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“Great Service”

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Hilton Chicago O'Hare Airport
Ranked #116 of 190 Hotels in Chicago
New York City, New York
Level 5 Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great Service”
Reviewed May 10, 2014

My sister and I stayed here in mid-April, 2014 as our starting point for a 3-week trip to China. I arrived around 10:30 am (well before check-in) and asked for an upgrade to a small suite. Such a small room was available but not yet cleaned. The desk representative said if I would go have a cup of coffee, he'd ask Housekeeping to clean the room immediately and he would call me when it was ready. And, 20 minutes later I was in my room. About 15 minutes later, he called to ensure that the room met my expectations.

My sister arrived later and we had a very pleasant dinner in the hotel and were all set the next morning to begin our adventure in China. Thanks, Hilton, for getting our trip off to a great start!

  • Stayed April 2014, traveled solo
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank jwaite212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review, May 14, 2014
Dear jwaite212:

Thank you for sharing your nice comments about our hotel on Trip Advisor. We're glad that our team was able to promptly assist you in obtaining the room type you wanted.

We appreciate your choosing to stay with us and hope that you and your sister enjoyed your trip to China. Please visit us again in the future should your travels take you through Chicago.

Sincerely,

Anna Falco
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,273 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (488)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Ulaanbaatar, Mongolia
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 7, 2014

It was New Year's Eve when I stayed at this hotel sue to flight delays and cancels. The room was clean, nice and warm. But you can also control it. Very quite and besides you can have your own coffee in the room, since they have coffee machine in the rooms. Nice and welcoming service. In general yes I would definitely recomend.

  • Stayed December 2013, traveled solo
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank tina55605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review, May 14, 2014
Dear tina55605:

Thank you for your comments about our hotel posted on Trip Advisor. We appreciate your recommending us to others and it will be our pleasure to welcome you back and serve you again in the future.

Sincerely,

Anna Falco
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Princeton, New Jersey
Level 4 Contributor
48 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed May 7, 2014

I have stayed at the O'Hare Hilton multiple times and really feel the need to express my opinion for anyone who has a choice to stay or not to stay there. The ONLY reason to stay at this hotel is because you literally are in the airport. It takes five minutes to walk to or from your gate. So, leaving Chicago really early or coming in really late make it tolerable. If you have any choice at all, don't do it. This is the worst Hilton I ever have experienced. The rooms are run down and everything is cheap and old. I worked out one time years ago and the fitness center was good. Stay away from rooms that end in "40" or that vicinity--you are right on top of the elevator, which "dings" loudly over and over again. And the bill with tax in May of 2014 well in excess of $300. If you have time and a car/or driver, find something else!

  • Stayed May 2014, traveled on business
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Helpful?
1 Thank Elizabeth W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review, May 8, 2014
Dear Elizabeth W:

We are sorry to read your comments about our hotel on Trip Advisor. We do strive to offer more than just mere convenience to the airport and apologize for our accommodations not meeting your expectations. Be assured that your comments are being shared with our management team as we continually look for ways to make improvements where feasible and within our budgeted guidelines.

We appreciate your feedback and certainly hope that you will allow us another opportunity to serve you in the future and to offer you a better experience.

Sincerely,

Anna Falco
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Chicago hotels

Tampa, Florida
Level 6 Contributor
175 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 316 helpful votes
Reviewed May 6, 2014

Restaurant choices limited totally overpriced. $16 for a hamburger??? Crazy.
Bed was comfortable as were pillows. No comforters available.
Reclining chair comfortable
Bathroom immaculate . Updated towels and shampoo & conditioner.
Easy walk to terminal a perfect place to stay.
Not great area but to be expected it's convenience great.
Heath club available but everyone sees you so your on display with glass view for all to view.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laurieanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 3 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed May 5, 2014

Everything was smooth from check in. The room was great I was able to get proper rest. The only problem I had with my two day stay wound be 'Food & Fruits". Choices were pretty limited but otherwise it was a great hotel for transit travel.

  • Stayed November 2013, traveled on business
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    • Sleep Quality
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    • Service
Helpful?
1 Thank Regular_Traveller_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review, May 8, 2014
Dear Regular_Traveller:

We appreciate seeing your comments about our hotel which you posted on Trip Advisor. We are happy to know that you had a restful stay. With regards to your comment about limited foods and fruits, we do have our Andiamo full service restaurant open for breakfast, lunch and dinner along with a sports bar that also serves food througout lunch and dinner, and the Gaslight Club which is a tenant operation within the hotel that serves lunch and dinner. For a quick bite on the run, we have Caffe Mercato in our main lobby which sells fresh fruit, juices, and varied beverages along with assorted sandwiches, salads, yogurts, pastries, etc. Of course, we also have 24 hour In-Room dining available. We are very sorry if these offerings did not meet your expectations. We hope that you will visit us again in the future. It will be our pleasure to welcome you back.

Sincerely,

Anna Falco
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Dorado Hills, California
Level 3 Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 4, 2014

I was traveling through O'Hare on a business trip and decided to stay at the Hilton on the O'Hare property. The location was very convenient. One can walk to and from the hotel and terminal easily. It was also very easy to get to the consolidated rental car facility.

The hotel is a typical Hilton business traveler's hotel. Clean, quiet and comfortable. There are three restaurants on property. There was a sports bar, a mid priced restaurant and high end restaurant.

My advice is to stay away from rooms 79. (179, 279, 379, etc.) These rooms literally wrap around the elevator shafts with the head board of the bed up against the elevators themselves.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Dan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review, May 8, 2014
Dear Dan R:

Thank you for sharing your comments about our hotel on Trip Advisor. We are glad that you were able to experience the convenience of our location on airport grounds as well as the services we offer. We appreciate your choosing to stay with us and we hope to have the opportunity to welcome you back again in the future.

Sincerely,

Anna Falco
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin
Level 4 Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 2, 2014

Unbelievable nasty from outside if you get there, at least in November :). Inside it is much nicer and the rooms are very comfortable. You get the usual Hilton comfort and very friendly staff. The restaurants choice wasn't that good and absolutely overpriced, but I believe the sports bar next to the restaurant has better prices. The subway to downtown is quite close to the hotel and brings you to the city center within 40mins. For a short stay in Chicago a good stay because prices there are much cheaper than downtown.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KonsiH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review, May 8, 2014
Dear KonsiH:

Thank you for your comments on Trip Advisor. We are glad that you were warmly welcomed here by our team and that you were satisfied with your stay.

We hope that you will visit us again in the future should your travels take you back through Chicago.

Sincerely,

Anna Falco
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Chicago O'Hare Airport

Property: Hilton Chicago O'Hare Airport
Address: O' Hare International Airport, Chicago, IL 60666
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#69 Luxury Hotel in Chicago
#82 Romantic Hotel in Chicago
#86 Family Hotel in Chicago
#94 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Chicago O'Hare Airport 4*
Number of rooms: 858
Reservation Options:
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Also Known As:
Hilton Chicago o`Hare Airport Hotel Chicago
Hilton Hotel Chicago
Hilton Chicago Ohare Airport Hotel
Chicago Hilton

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