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Hilton Chicago O'Hare Airport
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Reviews (3,568)
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2,250 - 2,255 of 3,568 reviews
Reviewed November 11, 2013

The L runs right in the basement of the hotel so travel is a breeze. The staff were very helpful in getting our employees set up in a conference room and they had a tech guy on staff to assist in the projectors and wifi. Our company stayed in Chicago for a week and the hotel desk staff got us lined up with a tour, a white sox game and even made reservations at the art gallery for us. Chicago is a fun city but the Hilton and its staff made it easy. The hotel is in with the Airport so you would expect a lot of noise but it was surprisingly peaceful. Also you have to try the little restaurant on the main floor. Best 12oz steak I've ever had in a hotel.

  • Stayed: April 2013, traveled on business
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Thank thegreene0ne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this reviewResponded November 12, 2013

Dear thegreeneOne:

Thank you so much for your sharing your opinion about our hotel on Trip Advisor. Your comments are appreciated. Going above and beyond to ensure the satisfaction of our guests is our top priority and we are glad to know that this service culture was reflected to you. We appreciate your business and it will be our pleasure to welcome you back again in the future.

Sincerely,

Anna Falco
Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 11, 2013

The location can't be beat. And the jet noise is minimal to non-existent (no trouble falling asleep). Staying asleep was harder after the hotel insisted on waking me up at 5:00 AM and every 5 min thereafter until I realized someone had "requested" an alarm for me! No, I didn't ask for it, and couldn't fall asleep later. Others I met at the meeting there had problems with their rooms, so my complaint was not too bad, I suppose!

Room Tip: Pick a room on the "outer" side (away from jet noise).
  • Stayed: November 2013, traveled on business
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1  Thank TimeVariant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this reviewResponded November 12, 2013

Dear TimeVariant:

Thank you for the comments you shared about our hotel on Trip Advisor. We apologize for the disruption of your sleep due to an obvious mis-communication on a wake up call. We are also sorry to hear that your fellow colleagues attending the meeting here with you also had some issues with their guestrooms. We hope that these were brought to our attention while here on property so that we could have had the opportunity to make things right.

We appreciate your feedback and we hope to be able to welcome you back in the future and ensure you a better stay.

Sincerely,

Anna Falco
Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2013

You can't find a better place to have a meeting if you are in Chicago. The hotel staff understands guest needs and have a strong focus on that. Have stayed here for years with various companies and have never been disappointed.

  • Stayed: November 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Joe W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this reviewResponded November 12, 2013

Dear Joe W:

Thank you for taking the time to share your comments about our hotel on Trip Advisor. We sincerely appreciate your continued loyalty to our hotel and are encouraged to know that we have consistently met your expectations.

We look forward to welcoming you back on your future visits!

Sincerely,

Anna Falco
Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 8, 2013

Great experience and location. I have always loved Hilton and they make for an excellent stay. Only wish that the pool was not closed for our visit as this was part of our choice. Overall helpful staff. I asked to check in 3 hrs early and they had our room ready and were more then willing to allow an early check in.

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this reviewResponded November 12, 2013

Dear John F:

Thank you for taking the time to share your comments about our hotel on Trip Advisor. We appreciate your loyalty to Hilton Hotels and are pleased to know that you were warmly welcomed and accommodated here. We are sorry, however, that our pool was closed temporarily for some remodeling while you were here. We hope that you will visit us again in the future.

Sincerely,

Anna Falco
Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 7, 2013

Hidden gem at O'Hare. Highly recommend this hotel to people flying in late or out early! Rooms are surprisingly quiet all through the night...no jet noise, and we stayed on the top floor! You will not be disappointed.

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this reviewResponded November 8, 2013

Dear John L:

Thank you very much for taking the time to share your positive comments about our hotel on Trip Advisor. We're pleased to know of your satisfaction with your stay and it will be our pleasure to welcome you back again in the future.

Sincerely,

Anna Falco
Executive Office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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