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“O'Hare Convenient”

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Hilton Chicago O'Hare Airport
Ranked #127 of 192 Hotels in Chicago
Reviewed July 12, 2013

Overall a nice place to stay if you can afford a few extra dollars. Its location cannot be beat when visiting Chicago and departing on an early morning flight. Parking rates are steep. The shuttle service to the terminal is wheelchair friendly, but is the only option, even if you only intend to cross traffic lanes to the terminal.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Ethan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,331 - 2,337 of 3,481 reviews

Reviewed July 12, 2013

Your employees are the people who make this hotel a great place to stay! The resturant and check in employees are very friendly, respectful and polite. The location is very handy. Why do I have to have 200 characters minimum.

  • Stayed: July 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Kevin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this reviewResponded July 15, 2013

Thank you very much for the nice comments you mentioned about our team on Trip Advisor. Extending great service to ensure the satisfaction of our guests is what the success of the hospitality business is all about, and we're glad this was reflected to you here during your stay.

It will be our pleasure to welcome you back again in the future.

Sincerely,

Anna Falco
Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2013

Upon checking into this hotel, I attempted to update the reservation to reflect my HHonors number. Since this reservation was booked through our company travel agency, I was told that I was not able to update it to include my HHonors number. As a result, I did not get to experience any of the benefits such as the free breakfast that Diamond members have. To top it all off, it was the Housekeeping manager who made all of these decisions and wouldn't call the GM as it wasn't worth his while.

The interior may be beautiful and the location is prime in terms of proximity to the airport, but the lack of quality and hospitality exhibited by more than one employee will keep me from making another reservation at this establishment.

Room Tip: Just don't say here.
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  • Stayed: July 2013, traveled on business
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Thank Horsegal26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this reviewResponded July 15, 2013

We are very sorry to read the comments which you posted on Trip Advisor regarding your recent stay at the Hilton Chicago O'Hare Airport. We truly value your loyalty to Hilton Hotels as a Diamond member and sincerely apologize for the manner in which the situation was handled when you attempted to give your HHonors number at check-in. I will be writing you directly to obtain your name and date of stay so that we can research this further with our team as this is certainly not typical of the normal procedures we would follow. You did state that the reservation was made through your company travel agency. The only way points could not be applied to your account was if the company was paying for your stay. But if that was the case, you should have still been entitled to the amenties associated with being Diamond status once you gave your HHonors number at check-in.

Be assured that your review is being shared with our management team. We feel badly that we did not provide you with the quality of service you anticipated and we hope that we may have an opportunity to regain your confidence while visiting our hotel in the future.

Sincerely,

Anna Falco
Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2013

We stayed here for one night before an early morning flight. I was surprised how large and nice the rooms were for an airport hotel. The hotel is connected to the airport and so walking to the gates is easy especially if you are travelling from Terminal 2 or 3. Terminal 1 is also not far. I was also surprised how quiet it was given that it is right in the airport. No sounds from planes. We got a really great advanced rate from a hotel booking site. Something like $ 100 which was substantially cheaper from the $ 250.00 the hotel frequently charges on its own website. The $ 100 is definitely worth it!!! Only complaint was check out in the morning. The guy was very slow and grumpy and I finally just left after I did not get a receipt within 5 minutes.

  • Stayed: June 2013, traveled on business
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Thank danielswiss64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this reviewResponded July 15, 2013

Thank you for choosing to stay with us and for sharing your comments about our hotel on Trip Advisor. We are glad to know that you were happy with your stay. We do apologize, however, for the poor manner in which you were handled at check-out. That is surely not typical of the service we strive to extend and your comments will be shared with our appropriate management.

We hope you will visit us again in the future.

Sincerely,

Anna Falco
Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2013

The hotel is very convenient to Chicago O'Hare International airport, the Chicago Airport Hilton's staff is courteous and friendy. The rooms are always clean. However, the air conditioners seem to produce less cool air during the middle of the night and may be a little noisy. The concierge was extremely friendly and helpful when my family traveled with me (including two small children). The hotel offered to also drive us back to the airport (accross the street) due to the additional luggage and car seats we needed to bring because of the kids. I come to Chicago frequently and stay at the Hilton quite often. Internet service in the room is additional charge - so be prepared.

  • Stayed: July 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Kathleen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2013

We were there for a one week family vacation and really enjoyed our stay. The service was excellent and the price was even better. The location of the hotel was central to where we needed to go. They had everything we needed. We were not able to use the pool because of our time constraints, but hopefully next time.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this reviewResponded July 15, 2013

Thank you very much for your nice comments and high ratings which you posted about our hotel on Trip Advisor. We're glad to know that you and your family enjoyed your stay with us and we hope that you will visit us again in the future.

Sincerely,

Anna Falco
Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2013

Great property at Chicago O'Hare Airport that does not require a taxi or shuttle bus. I had an overnight at ORD with a scheduled 6am departure.

Check in:
Check in with the HHonors Desk was prompt.

Room:
My room faced the runway, but there was minimal airport noise to impede sleep. Lots of lighting and a recliner chair.

- The bed, pillows and linen were very comfortable.

- There was a coffee/tea service.

- Plenty of outlets to charge devices

- Bathroom - Adequate toiletry items and towels were provided. The hairdryer worked very well.

Wifi:
Normally there is a charge. As I used a military rate, it was included.

Transportation:
- Easy access to all airport terminals via foot or the inter-terminal train.
- Catching the train into the city was simple and there was no need to go outdoors to do so.

Room Tip: Rooms on the terminal side may be quieter.
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  • Stayed: June 2013, traveled solo
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Thank rwoman11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this reviewResponded July 11, 2013

We are happy to read the nice comments you shared about our hotel on Trip Advisor and encouraged to know that you were satisfied with your stay. We appreciate your choosing to stay with us and please come back and visit us again in the future.

Sincerely,

Anna Falco
Executive Office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Chicago O'Hare Airport

Address: O' Hare International Airport, Chicago, IL 60666
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#65 Family Hotel in Chicago
#70 Luxury Hotel in Chicago
#82 Romantic Hotel in Chicago
#94 Business Hotel in Chicago
Price Range: $115 - $340 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Chicago O'Hare Airport 4*
Number of rooms: 860
Official Description (provided by the hotel):
Hilton Chicago O’Hare Airport offers unparalleled convenience to savvy travelers in a quiet, no fly-zone. We are within walking distance to all domestic terminals via underground walkways and the Blue-line train to downtown Chicago. After your flight, swim some laps in the indoor swimming pool. Dine on the finest steaks, seafood and drinks, catch the game at our friendly sports bar or grab something quick at Caffé Mercato. ... more   less 
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Also Known As:
Hilton Chicago o`Hare Airport Hotel Chicago
Hilton Hotel Chicago
Hilton Chicago Ohare Airport Hotel
Chicago Hilton

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