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“Great for short overnights at ORD”

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Hilton Chicago O'Hare Airport
Ranked #114 of 189 Hotels in Chicago
Trophy Club, Texas
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Great for short overnights at ORD”
Reviewed May 23, 2013

When I have to fly into ORD late and leave early in the morning, this is the place to stay...just a short walk from your gate to the hotel lobby (within the airport property).

I love the lavish rooms and convenience, staying several times a year, but I am always a little miffed at how calling the front desk, calling reservations and checking on-line gets me different prices. Shop around, unless there's weather at ORD...then grab the first room you can regardless of the price!

  • Stayed November 2012, traveled solo
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Helpful?
Thank SchultzDuo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review, May 30, 2013
Thank you for the high ratings and the comments you posted about our hotel on Trip Advisor.

Our rates do fluctuate according to supply and demand. Rates can also vary with lower rates having more restrictions than higher rates such as payment in advance, etc.

We appreciate your choosing to stay with us and we look forward to welcoming you back in the future.

Sincerely,

Anna Falco
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Los Angeles, California
Level Contributor
147 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed May 22, 2013

If you need to catch your plane from O'Hare airport in the morning, this is the hotel to stay in. It's located right across the Terminal 2, the rooms are good, clean and efficient; the both restaurants are pretty good and the staff is very helpful.

  • Stayed May 2013, traveled on business
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Helpful?
Thank Mozo4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review, May 30, 2013
Thank you for taking the time to share your comments about our hotel on Trip Advisor. We're glad to know that you were satisfied with the accommodations and the service provided and that our hotel is convenient for your business travels.

We appreciate your choosing us and we look forward to having you visit again.

Sincerely,

Anna Falco
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed May 22, 2013

Was here on business so spent minimal time at hotel, however any staff I came accross were friendly and efficient. Being attached to the airport terminal and train station made this a very easy trip to Chicago. Never heard a plane take off our land, so don't assume it will be loud. Rooms well appointed and in very good condition.

  • Stayed May 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank jkriske
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review, May 24, 2013
Thank you for the nice comments you shared about our hotel on Trip Advisor. We appreciate your choosing our hotel for your business needs, and we hope that you will visit us again in the future.

Sincerely,

Anna Falco
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuwait
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 21, 2013

A last minute booking due to flight cancellations. Front desk tried to give me a room with a fold out bed and I was told no King rooms were available. When I finally decided to take a room, the fold out rooms were booked up as there were a lot of people in the same predicament as I. I was then offered a King room at the same price. The rooms are comfortable and suitable for the situation I found myself in. That was rather devious.

Room Tip: Negotiate a good room!
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  • Stayed April 2013, traveled on business
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Helpful?
Thank Russell B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review, May 23, 2013
We were sorry to read your comments about our hotel on Trip Advisor. With our location on airport grounds, we can fill up quickly with passengers from cancelled flights and this most often happens with very little advance notice to the hotel. There may be intervals where certain room types are not available, but if we get cancellations in the meantime, they can become available. Just as flights are cancelled going out of O'Hare, many are cancelled coming to O'Hare, that can in turn create room cancellations here. We make every effort to respect a reservation booked for a certain room type and again, do all we can to accommodate new reservations. We do apologize for the poor impression you received and hope that you can understand our position. We are in the hospitality business and our priority is the satisfaction and comfort of our guests.

We hope that you will allow us another opportunity to serve you again in the future.

Sincerely,

Anna Falco
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 21, 2013

We stayed at this hotel overnight on the way to and from our vacation in Punta Cana. It was very convenient and the staff was very accommodating, but that's about it. The rooms were only okay, the first room was very hot and we had to open the window to cool off (luckily it was cool outside). The air conditioning did not seem to be working. There was a large stain on the carpet. The bed was very comfortable, though. The restaurants/room service was RIDICULOUSLY expensive and not worth it, but there are many places around that will deliver to the hotel. For the price, the only thing worth it was the location, otherwise I would have NEVER paid this much for this hotel.

Room Tip: If they let you upgrade to a "nicer" view for free take it, but it's not worth paying...
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  • Stayed May 2013, traveled as a couple
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Helpful?
Thank Amille621
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review, May 24, 2013
Thank you for your comments which you shared about our hotel on Trip Advisor.

We're glad that you found our team helpful, however, we do apologize for your dis-satisfaction with the room on one of your stays. This is certainly not typical of the high standards we strive to maintain. We assure you that we take our guests' feedback seriously and have shared this with our management team so that improvements are made where feasible. I will write to you directly to obtain the date of your stay so that specific room can be checked.

Our restaurant prices are competitive with similar type hotels in the O'Hare area, however, we appreciate your comments in this regard which again, are being shared with our management.

We hope to have the opportunity to serve you better in the future.

Sincerely,

Anna Falco
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Centennial, United States
1 review
Reviewed May 21, 2013

Its excellent place to stay. Lobby is very appealing. I will recommend this hotel to stay for everyone. Staff is very helpful. Concierge service is fantastic. Overall we love our stay here. Just love this hotel.

  • Stayed May 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Pankaj G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review, May 24, 2013
We are extremely happy to read your comments about our hotel on Trip Advisor, and to know that you were satisfied with every aspect of your stay. We truly appreciate your recommending us to others, and it will be our pleasure to welcome you back again in the future.

Sincerely,

Anna Falco
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed May 20, 2013

I'm from Chicago but moved to Colorado 15 years ago. I had a quick weekend trip back home, arriving at O'Hare late at night and leaving two mornings later. For very short trips to Chicago, the O'Hare Hilton is fine. Rooms were very average and are quite clean. The robotic staff was certainly not overly accommodating. I felt more "processed" than welcomed while checking-in. Of course there were 8 people in front of my and 6 behined, waiting to be checked in, so that helps explain the lack of any "personal touch" to some degree.

One aspect I really disliked about the rooms was the climate control. Temp is controlled by a thermostat on the wall, but once your desired temp is reached, the fan turns off, leaving the room feeling very stuffy. There was no way to set the thermostat to "fan" so the air could be circulated. The windows aren't designed to open either, so the options I had were to freeze by setting the a/c so low that the fan kept running (I went as low as 67) or try to ignore the suffocating atmosphere.

For those of you who aren't familiar with Chicago, know O'Hare Airport is quite far from downtown and other major attractions. There are also no restaurants anywhere nearby except an overly priced, hotel restaurant in the lobby. Yes there is convenient mass transit downtown from O'Hare via train however, the ride is lengthy. My personal preference when I have a longer visit back home is to take the train from Midway or O'Hare downtown and stay there for a few days. If you're visiting to have the "Chicago-experience," this hotel could be pretty inconvenient. If however, you're looking for a clean, easily accessible place to lay your head near the airport, the Hilton O'Hare is a decent choice.

  • Stayed May 2013, traveled with family
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Helpful?
Thank MikeynDnvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review, May 24, 2013
Thank you for the detailed comments which you shared about our hotel on Trip Advisor.

We strive to make our guests' experience a great one in every aspect from the product that we offer to the service provided by our team, and we are sorry that we fell short of your expecations in some areas. We assure you that we take our guests' feedback seriously and have shared this with our management team so that improvements are made where feasible. We only wish we could have made things right for you while you were here.

We do have two full service restaurants in our main lobby as well as Cafe Mercato which serves soup, sandwiches, salads and other refreshments to take on the go.

We hope to have the opportunity to welcome you back to our hotel in the future.

Sincerely,

Anna Falco
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Chicago O'Hare Airport

Property: Hilton Chicago O'Hare Airport
Address: O' Hare International Airport, Chicago, IL 60666
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#67 Luxury Hotel in Chicago
#82 Romantic Hotel in Chicago
#86 Family Hotel in Chicago
#94 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Chicago O'Hare Airport 4*
Number of rooms: 858
Reservation Options:
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Also Known As:
Hilton Chicago o`Hare Airport Hotel Chicago
Hilton Hotel Chicago
Hilton Chicago Ohare Airport Hotel
Chicago Hilton

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