I am a mother and was travelling alone with my 2 small children (3 years old girl and 7 month old boy). We got stranded at O'Hare due to flight cancellations and had to spend the night. For the low price of $399 plus tax.
The front desk people could have been more friendly and helpful, considering I was alone with 2 small kids. The hotel was busy but there was no need for them to be so snippy with the customers.
Considering that the O'Hare Hilton is the ONLY hotel attached to O"Hare, one would think that the hotel would be somewhat used to people travelling with small children and infants. The gift shop had one VERY overpriced package of diapers and one very very overpriced thing of ready-to-drink infant formula. There was no baby food, not a jar of Gerber to be found. I bought the diapers and formula (12 diapers and 10 oz of formula cost me $37 - would have cost under $10 at Target). Got upstairs, trying to figure out how to feed my starving baby, and then BEGGED room service to make me an apple or vegetable puree for my infant. The concierge was unwilling to help me get baby food - i asked them to send a taxi to Walgreens to get me some baby food and they told me to take the taxi myself (kinda hard with 2 exhausted kids and no carseats). After crying and literally begging room service, they got me some applesauce (for the low price of $15). They should really have something to offer mothers (or fathers) stuck there with kids.
I also asked the front desk if they had a toothbrush, and they told me that i had to buy one at the gitfshop. I told them that I'd already been to their giftshop once, waited for 10 minutes for the clerk to return from her "break' (she had a "back in 5 minutes" sign taped to the door), found the formula and diapers, forgot about not having a toothbrush, then got upstairs to my room, put my kids to bed and realized I had no toothbrush. I asked the front desk to please make an exception for an exhausted single mom with 2 sleeping kids (you cannot leave the room while your kids are asleep) and they told me that i was out of luck. Gift shop or dirty teeth.
They brought me a pack n play for my baby to sleep in, but the blanket was soiled. Phoned and they delivered a "clean" blanket.
I would encourage the O'Hare Hilton to do the right thing and begin stocking baby food and/or be more open to helping people who are stranded at O"hare without luggage and without items for their children.
The room was clean, the beds comfy, and the bathroom tiny. Quite quiet.
- Official Description (provided by the hotel):
- Hilton Chicago O’Hare Airport offers unparalleled convenience to savvy travelers in a quiet, no fly-zone. We are within walking distance to all domestic terminals via underground walkways and the Blue-line train to downtown Chicago. After your flight, swim some laps in the indoor swimming pool. Dine on the finest steaks, seafood and drinks, catch the game at our friendly sports bar or grab something quick at Caffé Mercato. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Priceline, Expedia, Hilton Hotels Direct, Agoda, Orbitz, Hotwire, Cancelon, HotelsforEveryone, Cheap Tickets, Evoline ltd, HotelQuickly, getaroom.com and TripOnline SA so you can book your Hilton Chicago O'Hare Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Chicago o`Hare Airport Hotel Chicago
- Hilton Hotel Chicago
- Hilton Chicago Ohare Airport Hotel
- Chicago Hilton