Stayed this past weekend 11/26 - 11/28 to celebrate one year anniversary. When I booked our stay directly with the hotel, I booked a large King room. $215.00 was the quoted rate. I requested a higher floor room with an east view since the main picture on Hotel Felix Chicago website is a lovely picture of the Chicago skyline including a beautiful view of the John Hancock tower. I was told that everything would be taken care of and we were going to receive a larger King room with a lovely view. We arrived early Friday and we were told that housekeeping was just finishing getting our room ready for us. We were each given a free drink coupon to have a drink in the front lobby small bar/lounge and were told that our bags would be brought up to the room while we waited in the lounge. About 1/2 hour later, we went to our room on the 9th floor (the hotel consists of 12 floors). It was a King room, but when I looked out our window at our view - we were facing South, not East and our view was a paid parking lot and Copperfield's (a liquor store).
The next morning, I spoke with guest services and questioned the room. I was told that we received the same room that a "celebrity" receives when staying. The gentleman, who will remain nameless as I don't want to give names, said that we had been upgraded from room 906 to room 904, which is a larger King room. I still questioned why we didn't receive the East view as promised, and was told that we could have an East view room, but we would be downgrading to a Queen size much smaller room. So, we chose to stay in our room. Following is my complete laundry list review of the hotel:
Here are the problems we found with the hotel:
1.) Given multiple excuses for their lack of service/continuity. The information I received when asking about why we didn't receive the room we were promised, I feel was inadequate and unprofessional. We had breakfast the next morning in their restaurant, "Elate" and I asked for a spoon for my coffee. Our server stated that they were getting ready for lunch set-up and that's why I wasn't given a spoon. We were also told by our server that the restaurant and hotel were in no way connected to each other when we asked about trading up our breakfast vouchers that we paid for to get a better breakfast and pay the difference in cost. He told us that we had to take it up with the hotel because the restaurant and hotel were not connected in any way. The same female that checked us in at the hotel on Friday afternoon was now hostessing in the restaurant on Saturday morning. To me, that seems connected. In addition, the restaurant provides room service for the hotel and gives you the option to bill the room when you dine in the restaurant. To me, that seems connected.
2.) It states that they provide "whisper quiet rooms". That is an inaccurate description. You can hear the t.v., conversations, etc... in the adjacent rooms and in the hallway. I would honestly compare the sound level to staying at a cheap hotel. That's not what you want in a top-star hotel and certainly not what I would classify good when wanting to have a romantic weekend. I would certainly never bring my three-year old son for fear of what he may hear coming from another guest's room.
3.) Storage for your clothing and suitcase is insufficient. There is no suitcase fold-out provided and the tiny closet is poorly designed. There is a tiny built in closet space with a hanging bar that also acts as a curtain rod to close and hide your belongings , but they chose to put a shelf in the middle with a safe on it. There is also a face-out bar below the shelf, but any item you put on it drags on the floor and if you use the top curtain rod to hang on, your items are jammed up against the safe and the shelf and you can't close the curtain. When we walked in our room there was the ironing board just leaned against the wall because there is no where even it can be stored.
4.) The bathroom itself was a decent size, but a very small sink and lack of mirror for two people, and the adjustable shower head is set at a very low height. If you raise the shower head for normal height, the 1/2 length shower curtain causes a tiny flood in the bathroom because it doesn't extend the full length of the bathtub/shower.
5.) When stating luxury comfort bathrobes provided for a room that is booked for 2 adults, we only had one bathrobe in our room. I asked for another and never received it during our 2 day stay. Perhaps there was a shortage of robes.
6.) Pillows - they only offer one size of pillows on the bed and they are quite full and uncomfortable to sleep on. I like a fuller pillow, but could not use their pillows. My fiancee slept pillow-less and I had to try my best to just stay on the edge of the pillow. The next day we spoke to housekeeping directly (to avoid guest services) and she provided us with what seemed to be (2) throw pillows and put them in pillowcases for us so we could sleep. We did appreciate her effort to make us comfortable.
7.) I do not feel that the food in the restaurant "Elate" is consistent. I would recommend their coffee and the Felix burger. (Side note: they don't put cheddar or any other cheese on it if you request it. We did request them to replace the "creamed leeks" with cheddar cheese if possible and it came with nothing). The seasoned fries that come with the burger are good. Their french style omelet with house potatoes is good as well, but the granola, the quiche, the 2 eggs how you want them and the french toast was not enjoyable. I am a trained chef and I was dissatisfied with the quality of the food overall.
When we checked out , our receipt that was given at checkout did not match what Hotel Felix charged our Mastercard. We were charged the upgraded room rate that we didn't request. The hotel also charged us for bottled water that we did not drink in the room. After calling guest services once I returned home and discovered this on my online checking, I have been told that the credit will be made and I should expect it within 2 - 3 business days. I would be sure to obtain a receipt at checkout and make sure you are charged correctly as we were not. They overcharged us $645.00 that we are waiting to be credited to our Mastercard.
Good things about I found about the hotel:
1.) great location - but promise of being "whisper quiet" not fulfilled. Also disregard the photo of the view on the website of this hotel. West side has construction of a large building approximately 20 feet from your window and is completely obstructed.
2.) nice H20 spa products for bathroom (soap, shampoo, conditioner)
3.) Free wi-fi
I would not stay in the hotel again and I would not recommend it. I feel as though they tried to put too many rooms into this hotel when they revamped the building, which doesn't allow for soundproofing. I also feel like we were given far too many excuses for their lack of service.
- Official Description (provided by the hotel):
- 4-star boutique luxury hotel in hip River North district, steps to Mag Mile / Galleries / Clubs. Sophisticated Accommodations; Relaxed Rates. ... more less
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- Also Known As:
- Felix Hotel Chicago