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“Superb Hotel Stay!”
Review of Hotel Felix

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Hotel Felix
Ranked #115 of 190 Hotels in Chicago
GreenLeadersGold level
Houston, Texas
Level 2 Contributor
7 reviews
5 hotel reviews
“Superb Hotel Stay!”
Reviewed July 6, 2009

Hotel Felix is a fabulous hotel in a great location. My family spent four days at the hotel and we enjoyed it immensely. The staff (Errol, Julian, Conrad and David) was awesome - customer service at it's finest. Very knowledgeable of the city.

As some guests have stated, the rooms are somewhat small, but they worked just fine for us. If your needs require larger rooms, call Hotel Felix before booking.

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank djr09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FelixManager, Hotel Manager at Hotel Felix, responded to this review, July 8, 2009
Happy. Naturally. from the Hotel Felix. Thank you for your wonderful comments about the hotel & staff. Errol, Julian, Conrad & David will be thrilled to know they helpe make your stay memorable. We look forward to giving you another memory soon.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Ayr
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 5, 2009

The Felix has only been open a short time and sadly the restaurant was behind schedule so we had to eat out. It also meant that only tea and coffeee were available in the mornings.That said however the hotel is well situated for access to the city and there are plenty of eating places within easy walking distance. Would suggest YOLK on Wells for excellent breakfasts. Rooms in the hotel were perfectly adequate, comfortable and well air conditioned. Staff were friendly and helpful and the bar, though small, was no bad place to come back to at the end of the day. In all, we spent ten days there and were we to visit Chicago again would certainly not bypass The Phoenix.

Dennis Johnston

  • Stayed June 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WDMJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FelixManager, Hotel Manager at Hotel Felix, responded to this review, July 7, 2009
Happy. Naturally. from the Hotel Felix. We are pleased to hear that you enjoyed your stay & would return to us on a trip to Chicago. We look forward to your next visit when you can enjoy our restaurant.
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davenport, Iowa
Level 5 Contributor
52 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 2, 2009

Our room was not ready at check in, but by 5 p.m. they did have the room we reserved, a two double bed room. We were expecting the small room size, tiny closet, no sitting chairs and no counters in the bathroom because we had read the reviews on this site. This is a small room hotel. If you are not going to spend time in your room it is a very comfortable place to sleep (although the air conditioning blew on me off and on all night). Be forewarned. Don't pay full price. Enjoy downtown Chicago.

  • Stayed June 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Iowajeannie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FelixManager, Hotel Manager at Hotel Felix, responded to this review, July 7, 2009
Happy. Naturally. from the Hotel Felix. Please accept our apologies that you were delayed in getting checked-in & settled into your room. However, it was good to hear that once there, you found the room comfortable. We hope to have the pleasure of serving you again soon.
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Washington, DC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 26, 2009

I will be staying at Hotel Felix in two weeks and I'm already dreading my stay! They were just so rude to me on the phone, and they made me very aware that b/c I'm a Hotwire customer I'm a second rate customer. I made a mistake I'll never make again: I booked a room at Hotel Felix through Hotwire. If you're clever with Hotwire, you can pretty much figure out which hotel you'll get during the booking process. I was initially very excited to land a room at the Hotel Felix ... then I called them and it was all downhill from there.

I've been a big fan of Hotwire for years: I like an adventure (never know exactly where you'll stay until your credit card is already charged) and in these times we all needs to save a few bucks on a hotel - hey, I'm a librarian, and we don't exactly roll in the dough! I've never had a problem getting a two bed room for two people with a Hotwire reservation (I usually travel with library colleagues): make your reservation via Hotwire, call the hotel to confirm and select your room type, and you're good to go!

Not with Hotel Felix. I was told my reservation was for a single queen bed hotel room and they would not honor my request for an "upgrade" to a two bed room. Per the Hotwire terms of service, Hotel Felix informed me, all that they had to do was provide me with a room that would accommodate two people, and that could even be just a full size bed. Basically, Hotel Felix conveyed that b/c I made a reservation via Hotwire, I'm a second rate customer and eligible only for the smallest, least popular room type. I inquired about availability of two bed rooms and was told that there were plenty, but they wouldn't be "upgrading" me b/c they didn't have to.

I called Hotwire, and they just referred to their terms of service: "Room type will be determined by the hotel based on the number of guests provided at time of booking. All reservations are booked for stays in non-smoking rooms (subject to availability). Hotel room assignments are determined at check-in and upgrades are not available." A Hotwire agent, Don, did try to contact the hotel but they were unwilling to budge. Don let me know that I might be able to "upgrade" when I arrive, but not to count on it. There's fine print, and then there's customer service, don't you think?

So now Hotel Felix has my money and Hotwire has its fee and I'm arriving in two weeks and just dreading it. Both Hotwire and Hotel Felix have forever lost my future business as well as that of my friends and family.

  • Stayed June 2009, traveled on business
    • Service
Helpful?
4 Thank hollybry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Chicago hotels

melbourne
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 23, 2009

The Hotel Felix is brand new. The room was quite small, with two double beds, and not much room to put suitcases, (i wouldnt recommend for 4 people, two is okay though) however the bed has built in draws, which were excellent. The beds were very very comfy. staff were very friendly and there's free tea and coffee in the bar of a morning. Very clean also.

The location was great, we walked from the train station and back to the airport was a $35 cab ride. We walked to areas all over the city including millenium park and the Mag. Mile shops. Best value to get the 3 day $14 transport pass which does buses and trains.

The air con was a little noisy from time to time, but not enough to complain.

Chicago tips: hire a bike from North beach and ride along the lake shore, Lincoln park zoo is free and excellent, and eat at Maggianos (Italian), its absolutely beautiful.

  • Stayed May 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank holiday092
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FelixManager, Hotel Manager at Hotel Felix, responded to this review, June 26, 2009
Happy. Naturally. from the Hotel Felix. Thank you for your positive feedback about the hotel, staff, beds & location. We are so happy (naturally) to hear that you enjoyed your stay with us. We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington D.C. Area
Level 5 Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed June 23, 2009

My husband and I got a great deal to stay at Hotel Felix for a long weekend. We were impressed with the sleek, eco-friendly design as well as the friendly, helpful staff .

STAFF: The staff was responsive and always greeted us with a smile. The front desk was always willing to print out directions to local restaurants and attractions. Housekeeping was friendly and always did a great, thorough job.

LOCATION: Hotel Felix is only a walking distance from the Chicago brown and red L lines just outside of the Loop. There is a Whole Foods and 711 within a block of the hotel and the Magnificent Mile is only a few blocks away. A few more blocks past that is the lake shore. Millennium Park is only about a 20 minute walk from the hotel with lots shopping and restaurants on the way.

ROOM As in most big cities, our room was pretty small, but extremely clean and comfortable (especially the fluffy, queen size bed). There is a flat screen HDTV with cable and an alarm clock radio complete with an ipod dock. The room is designed to be space efficient with storage drawers under the bed, a small alcove to hang a few clothes, shelved night stands and a cabinet in the bathroom. The bathroom was also very modern looking with a well sized shower stall complete with a rainfall shower head and nice variety of H20 bath products. The room was noise proof and we never heard neighbors or people in the hall.

FACILITIES The funky lounge was a great area for guests to hang out or enjoy coffee and tea in the morning. There is also a small gym on the 2nd floor and an Aveda Spa. We were pleased that the hotel offers free wi-fi, but found the connection to be very slow.

Stayed June 2009, traveled as a couple
Helpful?
Thank laratada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FelixManager, Hotel Manager at Hotel Felix, responded to this review, June 23, 2009
Happy. Naturally. from the Hotel Felix. Thank you for your comments. We appreciate your kindness as well as the many details you included in your review. There are so many wonderful things about the Hotel Felix & I'm so happy that you enjoyed so many of them.
We look forward to your next visit with us.
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Fairhope, AL
1 review
Reviewed June 22, 2009

The hotel staff was great! Everyone was so helpful, and nice, and full of information. This is a new property, and the only silver LEED hotel in Chicago. The restaurant is not open, but there is everything that you could imagine nearby within walking distance. So, have very comfortable shoes. The room was small, but very comfortable. No tub, but a very large shower. Can't wait to return!!!!!!

  • Stayed June 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KrisKP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FelixManager, Hotel Manager at Hotel Felix, responded to this review, June 23, 2009
Happy. Naturally. from the Hotel Felix. Thank you for taking the time to comment on our hotel. We are very excited to be the first hotel designed to be Silver LEED certified in Chicago! We look forward to having you back with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Felix

Property: Hotel Felix
Address: 111 W Huron St, Chicago, IL 60654-8706
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#8 Green Hotel in Chicago
#28 Spa Hotel in Chicago
#68 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Felix 4*
Number of rooms: 225
Official Description (provided by the hotel):
4-star boutique luxury hotel in hip River North district, steps to Mag Mile / Galleries / Clubs. Sophisticated Accommodations; Relaxed Rates. ... more   less 
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Also Known As:
Felix Hotel Chicago

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