The hotel was located with a short walk to many restaurants, pubs and clubs. We were able to walk around and sight see. The check in staff were very friendly and the room was clean and nicely furnished. The rooms are small but I was prepared for it as soon as I seen that it was built in the 1920's.
Now, what wrecked my stay was how noisey the room was. The heating system was so noisey that we had to turn it off and then there was a constant noise in the room all night. The windows dont seem to be double paned as you could hear emergency vehicles constantly outside. And then to top off a horrible nights sleep, housekeeping was very noisey in the morning starting their shifts, shouting back and forth to each other in the corridor. At 8:05, housekeeping knocked at the door as they wanted to come in and clean it for the next arrivals. I was disgusted. How can a 4 star hotel treat thier guests with such cold hospitality. I went to the front desk to express my concerns. I asked if the housekeeping recieves a vacant dirty list and it was confirmed. When I asked why on earth then would housekeeping knock on our doors so early the one agent immediately asked if I had a 'do not disturb sign hung outside the door'. The other agent happily stated that this was their policy so that the rooms could get clean before the afternoon check in but that he would be sure to forward my concerns to his manager. Their was not genuine empathy nor apology. Would never stay there again and would not recommend to stay there.
- Official Description (provided by the hotel):
- 4-star boutique luxury hotel in hip River North district, steps to Mag Mile / Galleries / Clubs. Sophisticated Accommodations; Relaxed Rates. ... more less
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- Also Known As:
- Felix Hotel Chicago