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“Great location”
2 of 5 bubbles Review of Hotel Felix

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Hotel Felix
Ranked #118 of 187 Hotels in Chicago
GreenLeadersGold level
Niagara Falls, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great location”
2 of 5 bubbles Reviewed October 9, 2012

The hotel was located with a short walk to many restaurants, pubs and clubs. We were able to walk around and sight see. The check in staff were very friendly and the room was clean and nicely furnished. The rooms are small but I was prepared for it as soon as I seen that it was built in the 1920's.
Now, what wrecked my stay was how noisey the room was. The heating system was so noisey that we had to turn it off and then there was a constant noise in the room all night. The windows dont seem to be double paned as you could hear emergency vehicles constantly outside. And then to top off a horrible nights sleep, housekeeping was very noisey in the morning starting their shifts, shouting back and forth to each other in the corridor. At 8:05, housekeeping knocked at the door as they wanted to come in and clean it for the next arrivals. I was disgusted. How can a 4 star hotel treat thier guests with such cold hospitality. I went to the front desk to express my concerns. I asked if the housekeeping recieves a vacant dirty list and it was confirmed. When I asked why on earth then would housekeeping knock on our doors so early the one agent immediately asked if I had a 'do not disturb sign hung outside the door'. The other agent happily stated that this was their policy so that the rooms could get clean before the afternoon check in but that he would be sure to forward my concerns to his manager. Their was not genuine empathy nor apology. Would never stay there again and would not recommend to stay there.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chakarov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
georgejordan, General Manager at Hotel Felix, responded to this review, November 12, 2012
Thank you for your review! We're very pleased you enjoyed our convenient location in the heart of downtown Chicago, steps away from the city's finest dining, shopping and entertainment. We're also thrilled you enjoyed our hardworking, friendly staff. We're looking into the issues you raised regarding our housekeeping team and will conduct remedial training as necessary. Thank you again and have a nice day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,565 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (282)
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English first
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed October 8, 2012 via mobile

The room was tiny. No chair or bar fridge - too small to fit them. On the positive it was clean & modern. There was an iron, ironing board & safe. Location is ok for getting around downtown. This hotel is ok for 1 or 2 nights if you just want to sleep.

Helpful?
1 Thank VictoriaAus
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
georgejordan, General Manager at Hotel Felix, responded to this review, November 12, 2012
Thank you for your review following your say with us. We're pleased you enjoyed our clean, modern decor. While our rooms are cozy in nature we're proud of our eco-friendly efforts. Thanks again and have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Annapolis, Maryland
2 reviews
5 of 5 bubbles Reviewed October 8, 2012

The hotel was very nice and walking distance to many sites (Michigan Ave.) The front desk was friendly and very helpful. Nicole was sweet and always there when we needed help. This was my first time in Chicago, and enjoyed my time very much.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Megan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
georgejordan, General Manager at Hotel Felix, responded to this review, November 12, 2012
Thank you for your review following your stay with us! We're thrilled you enjoyed our convenient location and our hard working staff. We'll share your kind words with Nicole as well! Thanks again and we look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed October 6, 2012

This hotel has the tiniest rooms I have ever been in. The rooms are bigger at IKEA. Other reviewers said this and I did not take them seriously, but it is true. There is NO CLOSET, only a small area with a rod that will hold only 5 items tightly. The room is so small we tripped painfully again and again on the edge of the bed. We booked this through priceline where they CLAIM it is supposed to be a 4 star but no other site has it at 4 and it definitely does not deserve anywhere near that.

Also, the cleaning staff came loudly through the halls on our floor around 8-9AM, shouting at each other and slamming doors EVERYDAY OF THE 5 DAYS WE WERE THERE. The lobby is ALWAYS full of people, so there is no where to sit, (likely because there is no where for any of them to sit in their own rooms). Ice machines on floors near to us did not work during our stay and the business center computers do not have office software so they are just internet cafes.

Not really close to the core of downtown. It is a pretty hefty walk to mag mile or other key attractions.

I would NEVER stay here again.

Room Tip: Don't stay here.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lauralee R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
georgejordan, General Manager at Hotel Felix, responded to this review, October 8, 2012
Thank you for your recent review. While our rooms are cozy in nature we're proud of our eco-friendly efforts and amenities. Regarding the issue you raised with our housekeeping team, we'll look into it further and conduct remedial training as necessary. Thank you again and we hope you have a nice day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Chicago hotels

Illinois
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed October 5, 2012

Very modern and funky vibe. Clean as a whistle. Great bar. Perfect location to Michigan ave and rush street. Don't pass this one up. We booked it through Priceline for 130 per night for a Wednesday and Thursday. Yes rooms are small but who cares, probably not a place for kids but I guess if the room has 2 beds it would be ok. Great place

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MavoIllinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
georgejordan, General Manager at Hotel Felix, responded to this review, October 8, 2012
Thank you for your review following your recent stay with us. We're thrilled you enjoyed our modern, chic and clean decor, our fun lounge bar and our convenient location in the heart of downtown Chicago. Thank you again and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericton, Canada
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed October 4, 2012

Good experience here, good location across from the hard rock cafe. Not in the core downtown but within walking distance to some good restaurants. Rooms can be a bit small, but reasonably priced for Chicago.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jonbarteaux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
georgejordan, General Manager at Hotel Felix, responded to this review, October 8, 2012
Thank you for your review following your recent stay with us. We're pleased you enjoyed our convenient location and hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dekalb
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed October 4, 2012

I enjoyed my two nights at the Hotel Felix. When you walk into the lobby you are surrounded by a fresh modern feel. Most of the staff was nice and friendly. One in particular young man had a very bad additude but I will try to overlook that. On the contrary, the "door man" was fabulous. He was such a nice sight everytime we entered or exited the hotel. He was very vibrant and friendly, always making sure to help in any way he could. Our room was nice and clean, although it was quite small. Overall I was pleased and would recommend this hotel. Also the location is great, easy access to lots of city fun.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amanda11984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
georgejordan, General Manager at Hotel Felix, responded to this review, October 8, 2012
Thank you for your review following your stay with us! We're thrilled you enjoyed our modern decor and welcoming staff. We will be sure to pass on your kind words to our doorman. Thank you again and we hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Felix

Property: Hotel Felix
Address: 111 W Huron St, Chicago, IL 60654-8706
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#8 Green Hotel in Chicago
#32 Spa Hotel in Chicago
#67 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Felix 4*
Number of rooms: 225
Official Description (provided by the hotel):
4-star boutique luxury hotel in hip River North district, steps to Mag Mile / Galleries / Clubs. Sophisticated Accommodations; Relaxed Rates. ... more   less 
Reservation Options:
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Also Known As:
Felix Hotel Chicago

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