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“Could have been better”

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Holiday Inn Express Hotel Cass
Ranked #109 of 189 Hotels in Chicago
Sunny SoCal
Level Contributor
128 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Could have been better”
Reviewed April 13, 2014

We stayed here for 5 days. Great location and friendly staff. Super small rooms. The main problem we had was the bedding--- PLEASE throw out the pillows when they are done! Ours were horrible and housekeeping brought replacements, but not much better. Once the pillows are nothing but lumps it's time to replace! We got no more than 2 1/2 hours sleep at a time because of this.. Constantly woke up.....

Room Tip: Bring your own pillows if you can
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LMRD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel Cass, responded to this review, April 29, 2014
DearLMRD ,

First of all, thank you very much for your recent stay at our hotel. We are delighted to read liked our location and found the staff friendly. We are truly sorry for the conditions you experienced during your stay. We appreciate you bringing your concern to our attention and apologize for any discomfort you may have experienced. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Connie D
Case Manager
IHGCare
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1,026 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (189)
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Flower Mound, Texas
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 13, 2014

Rooms are small, that did not bother us as we were not in it much BUT I do wish there was more counter space in the bathroom. We had a quiet room, breakfast had good choices, never had a problem getting a cab. Walking distance to lots of places. They even had a room ready for us when we arrived early from Dallas at 11am! That was awesome!!!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wendy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review, April 18, 2014
Hello Wendy G, thank you for taking the time to write your review. We are glad to hear you enjoyed our location right in the heart of downtown Chicago, steps away from the city's finest shopping, dining and attractions, as well as our hot complimentary breakfast. Thank you so much for your review. We hope to see you again soon.
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Bloomington, Indiana
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed April 12, 2014

Rooms close together or adjoining were requested at time of reservation and followed up with a phone call to make sure the details were in place. Not only was the supervisor not apologetic, but she was rude and used the comment "this is Chicago" like when you visit Chicago you shouldn't expect to be treated like you are an important guest. Not only are they not close, they are on separate floors. My request was important because the 2nd room is for 2 young teen girls. A pretty scary thing to not be concerned about!

Room Tip: Doesn't matter what you ask for, they will give you want they want to!
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sharibaer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review, April 18, 2014
Hello Sharibaer, thank you for your review. We are looking into this situation and will conduct remedial training as appropriate. We appreciate hearing feedback from our guests, and thank you again for your review.
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Abu Dhabi, United Arab Emirates
1 review
Reviewed April 8, 2014

Me and hubby stayed in holiday inn for 10 days and we were enormously happy with out stay. Staff were very helpful and friendly. Housekeeping lady was also very good.The location was extremely good which is in central downtown which abled us to walk to most of the important tourist attraction, shopping and dining. There are wonderful places to fine fine. Pizzeria Duo jus across the hotel is a must. Breakfast was good but to have same breakfast for 10 days was a big No. Overall it was a pleasant stay and highly recommend to other travellers.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ratna14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review, April 18, 2014
Hello Ratna14, thank you very much for posting your review. We are glad to hear you and your husband enjoyed your stay with us right in the heart of downtown Chicago, steps away from the city's finest shopping, dining and attractions. We hope to see you again soon.
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Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 6, 2014

The location is great. Breakfast was a great surprise, lot of options , not the continental breakfast. Free wifi and attentive staff, specially the doorman from Senegal!
The room is small and the first one they gave me, I asked to change, there was a wall right outside the window. The heater is very noisy.

Room Tip: Ask for the higher floors!
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  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ViajarSiBoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review, April 18, 2014
Hello ViajarSiBoo, thank you for your review following your recent stay with us. We are happy to hear that you were pleasantly surprised by our hot, complimentary full breakfast spread. We hope to see you again soon.
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Saint Louis, Missouri
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 3, 2014

This hotel was built in 1925 and has been completely remodeled. It has fully modern features, a tremendously attentive and helpful staff, and a fantastic location. If there's anything that keeps it from being 5 stars, it's that the rooms are kind of small. I'd expect that in an older hotel, especially when they've remodeled the rooms to make them quite modern and had to sacrifice some wall space in order to upgrade them.

It's a great place to stay, with an outstanding breakfast, plenty of things to do in the neighborhood and a subway station a couple of blocks away, and easy access throughout downtown by cab. Might be one of my new favorite hotels in downtown Chicago.

One good thing about the smaller rooms is that they had nowhere to put the HDTV but on the wall. It was a large TV, so watching it made for a very good experience, unlike many hotels with large rooms and small TV's.

Despite the room size (I mean, really, how much time do you spend in the room when you're a block from the Mag Mile?) I highly recommend this property.

Room Tip: Ask for a larger room, if there is such a thing.
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  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarkECubFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review, April 7, 2014
Hello MarkECubFan, thank you for taking the time to write a review. We are so glad you enjoyed our hot, complimentary full breakfast spread, and the TVs in the room. Thank you for noticing the amenities we chose to bring to guests with our renovation. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area.Thank you again for your review and we look forward to seeing you again soon!
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2 reviews
Reviewed April 2, 2014 via mobile

Very near the magnificent mile , excellent service but the rooms are very small. I had my baby with me and we requested a crib for her. However there was hardly any place in the room to put the crib. It was very difficult maneuver ing about the room with the crib blocking the way .

Stayed November 2013, traveled with family
Helpful?
Thank Lyla_n31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review, April 7, 2014
Hi Lyla_n31, thank you for your review after your recent stay with us. We are glad you enjoyed our location right in the heart of downtown Chicago, steps away from the city's finest shopping, dining and attractions. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. Thank you again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel Cass

Property: Holiday Inn Express Hotel Cass
Address: 640 N Wabash Ave, Chicago, IL 60611-2726
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #109 of 189 Hotels in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel Cass 2.5*
Number of rooms: 174
Official Description (provided by the hotel):
Welcome to our Holiday Inn Express Magnificent Mile Hotel. Our downtown Chicago hotel, conveniently located off Michigan Avenue on the Magnificent Mile, is situated in the heart of Chicago near several businesses and attractions. Business travelers will appreciate our downtown Chicago hotel location near major companies such as Deloitte, Boeing, AT&T, Sun Microsystems, Computer Sciences Corp. and Northwestern Hospital. Flying into Chicago? Our Chicago hotel is close to O'Hare (18 miles) and Midway (12 miles) Airports, saving time for the busy executive. Staying at this landmark Chicago hotel will make it easy to visit popular Chicago attractions like the Shedd Aquarium, the Art Institute, Navy Pier, Lincoln Park Zoo and Millennium Park. Catch a game with one of the 16 professional sports teams in town. At our Chicago downtown hotel, you're just 2 blocks away from Michigan Ave, Chicago's Magnificent Mile. Newly renovated, this historic Holiday Inn Express Magnificent Mile hotel has 175 guestrooms and 3 suites. The public areas reflect 1920s Beaux Arts' architecture and feature a great room with comfortable seating areas for the complimentary Express Start breakfast. Our Chicago hotel provides a chic, urban setting that is Wi-Fi friendly, stylishly updated and convenient to downtown businesses and attractions. Whether you visit Chicago for business or vacation travel, stay comfortably at our Magnificent Mile hotel. ... more   less 
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Also Known As:
Holiday Inn Express Chicago
Holiday Inn Chicago

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