We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Location is fantastic!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Holiday Inn Express Hotel Cass
Ranked #110 of 190 Hotels in Chicago
Gilbert, Arizona
Level 6 Contributor
127 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Location is fantastic!”
Reviewed June 25, 2013

Be warned the rooms are small but you are in downtown Chicago and space isn't cheap. Two of us were able to move around the room just fine. We did have two doubles which I understand is a bit larger then other rooms. The bathroom is where the challenge is but it is still manageable. Use the storage available under the sink and you are fine. No counter space but they only had so much space to fit the essentials in. We planned on self parking since we were told by the desk that it was right across the street and $10 cheaper per day. Once we pulled up to inquire where it was the valet pointed about a block down the street. We didn't want to haul our stuff so just Valet parked. There are also stairs once you get in so plan on getting help or hauling your things up a 1/2 flight of stairs to check in. Check-in was wonderful, easy and couldn't be more pleasant. Any interactions with the front desk was always top notch! Stayed on points and couldn't be more pleased. Would stay again for sure! Location is excellent so we were able to walk just about everything we wanted to see.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CruisinDawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review, July 5, 2013
Thanks for your review CruisinDawn! Kudos to you for taking advantage of your points and using them to stay with us. We're so glad you enjoyed your time at our hotel and thanks for sharing your photos as well! Thanks again and we hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,035 reviews from our community

Traveler rating
    255
    466
    209
    75
    30
See reviews for
172
319
121
210
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (191)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Clearwater, Florida
Level 6 Contributor
764 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
Reviewed June 21, 2013

I stayed at the hotel for two nights on a business trip. The hotel is very clean and the staff is very friendly and helpful. I did not park a car at the hotel. The location of the hotel is the best feature. Room was very clean and bed was comfortable. Be warned that the rooms are very small. Ok for one maybe two people but I would not recommend it for more occupants. My room had the bed and a small desk in it. Desk had a nice power station with outlets. WiFi worked very well on the 16th floor. Very nice LG television in the room. I would stay here again if by myself.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark0076
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review, June 27, 2013
Hello Mark0076, thank you for your review! We're thrilled you enjoyed your stay with us and our property's convenient location in the heart of downtown Chicago. We hope you come visit us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 20, 2013 via mobile

Nicely updated for an 90 year old hotel. Granted, the rooms, halls, and elevator are smaller than newer hotels, but overall the hotel has historic Chicago class! From housekeeping to the front desk, the staff is very friendly and helpful. It's also surrounded by shopping and dining to make it an ideal location for out-of-towners.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dubryfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review, June 27, 2013
Thank you for your review dubryfamily! We're so glad you enjoyed our staff and historic hotel. We hope to see you again soon! Thanks again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monterey, California
Level 3 Contributor
18 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 20, 2013

At the Hotel Cass, run by H.I.E., one is instantly welcomed from the time they step out of the car. All of the service is very friendly and always wanting to make sure you are having the best stay possible. As for the rooms they compare to those of similar price in large cities. The recent renovation has led to a atmosphere that is fitting of any cosmopolitan city.

Very Well Done!

Stayed March 2013
Helpful?
Thank LostCosmonaut1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review, June 27, 2013
Hello LostCosmonaut1! Thank you very much for your review. We're thrilled you enjoyed your stay with us and our recent renovations. We hope to host you again on your next trip to Chicago! Thanks again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmond, Oklahoma
Level 5 Contributor
74 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed June 13, 2013

I really wanted to like this hotel better than my review comes across. The service was good, the staff were attentive and helpful. However the room was small, the bed lumpy and uncomfortable, the sink slow to drain, and the air conditioner was very noisy turning on and off. The hot breakfast was decent and always stocked. The location is great if you want to be close to the downtown activities. The subway is about 3 blocks away and bus connections are easy to find. If returning to Chicago, I think we would try another hotel.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mricha1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review, June 17, 2013
Thanks for your review Mricha1111. We hope you have a nice day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, OR
Level 4 Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed June 13, 2013

Rooms are very small, but with comfy beds. Very little closet or bureau space for putting away/hanging up clothes and the elevator is slow and small. That said, this is a boutique, historic facility and about par for this type of accommodation--if you've ever been to Europe, you know this is the standard for a reasonably-priced hotel.

Location is great, just a few blocks off the Magnificent Mile, across the street from a Pizza Uno location and within walking distance to many attractions if you enjoy walking. Taking the public bus is also an option, of course - we did both.

In addition to location, what really makes this hotel a great choice is the wonderful staff - always helpful, friendly, smiling. I would highly recommend this hotel for short-term tourists, but not to business people who have greater need for a more comfortable, larger space in which to work and dress.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cshel718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review, June 17, 2013
Hi cshel718, thanks so much for your review! We're glad you enjoyed our convenient location in the heart of downtown Chicago and our hardworking staff. We want to make sure our guests have the best experience possible. Thanks again and we hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southfield, Michigan
Level 6 Contributor
191 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed June 12, 2013

stayed here on business; enjoyed the hotel and LOVED the beds. smallest hotel elevator I have ever seen, but staff were very attentive and friendly. No rack rate posted in room, so I suspect the rate fluctuates according to demand. We paid an obscene amount for our room ($500+). Very hot shower; safety bar in shower; relatively quiet room. Perfectly clean room and hotel overall. Breakfast was above average for hot hotel breakfast, but not available until 6:30.

Room Tip: book early. narrow halls mean more noise -- consider a room at the end of a hall.
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HTOTMO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review, June 17, 2013
Thank you for your review TMOHTO! We're so glad you enjoyed our hotel and delicious hot complimentary breakfast. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Chicago hotels
Streeterville
Fairfield Inn & Suites Chicago Downtown/Magnificent Mile
Near North Side
Homewood Suites by Hilton Chicago-Downtown
Show Prices
Show Prices
Show Prices
Magnificent Mile
Inn of Chicago
Inn of Chicago
#144 of 190 in Chicago
1,783 reviews
Magnificent Mile
Courtyard by Marriott Chicago Downtown/Magnificent Mile
Magnificent Mile
Homewood Suites by Hilton Chicago Downtown/Magnificent Mile
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Hotel Cass? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Hotel Cass

Property: Holiday Inn Express Hotel Cass
Address: 640 N Wabash Ave, Chicago, IL 60611-2726
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #110 of 190 Hotels in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel Cass 2.5*
Number of rooms: 174
Official Description (provided by the hotel):
Welcome to our Holiday Inn Express Magnificent Mile Hotel. Our downtown Chicago hotel, conveniently located off Michigan Avenue on the Magnificent Mile, is situated in the heart of Chicago near several businesses and attractions. Business travelers will appreciate our downtown Chicago hotel location near major companies such as Deloitte, Boeing, AT&T, Sun Microsystems, Computer Sciences Corp. and Northwestern Hospital. Flying into Chicago? Our Chicago hotel is close to O'Hare (18 miles) and Midway (12 miles) Airports, saving time for the busy executive. Staying at this landmark Chicago hotel will make it easy to visit popular Chicago attractions like the Shedd Aquarium, the Art Institute, Navy Pier, Lincoln Park Zoo and Millennium Park. Catch a game with one of the 16 professional sports teams in town. At our Chicago downtown hotel, you're just 2 blocks away from Michigan Ave, Chicago's Magnificent Mile. Newly renovated, this historic Holiday Inn Express Magnificent Mile hotel has 175 guestrooms and 3 suites. The public areas reflect 1920s Beaux Arts' architecture and feature a great room with comfortable seating areas for the complimentary Express Start breakfast. Our Chicago hotel provides a chic, urban setting that is Wi-Fi friendly, stylishly updated and convenient to downtown businesses and attractions. Whether you visit Chicago for business or vacation travel, stay comfortably at our Magnificent Mile hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, IHG, Orbitz, Travelocity, Hotwire, TripOnline SA, Cheap Tickets, Cancelon, getaroom.com and HotelQuickly so you can book your Holiday Inn Express Hotel Cass reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Chicago
Holiday Inn Chicago

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing