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“Great Hotel Great Location”

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Best Western River North Hotel
Ranked #96 of 192 Hotels in Chicago
Certificate of Excellence
Reviewed April 6, 2014

For the $ this hotel cannot be beat for downtown Chicago. I have stayed here 3 times already. Only downside is certain elevators go to certain floors and it can be a bit confusing, I have gotten lost a few times.

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Renee P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverNorthHotel, Manager at Best Western River North Hotel, responded to this reviewResponded April 7, 2014

Thank you for your review and your compliments. As regards elevators and navigating the hotel, we recently installed new hallway directory signs by each elevator & stairwell so that getting where you want to go is hassle-free.

Samuel
Marketing Mgr.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,117 - 1,123 of 2,276 reviews

Reviewed April 5, 2014

Small outdated rooms, pool hard to get to, the 24 hour coffee was "always" empty and clerks didn't feel they should put a new pot on. No continental breakfast. Pool hard to get to, parking was super cramped. 5 AM fire alarm ... Will not be returning!!!

  • Stayed: March 2014, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Tracy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverNorthHotel, Manager at Best Western River North Hotel, responded to this reviewResponded April 7, 2014

We're sorry you did not enjoy your stay, and a particular apology for the early morning fire alarm. Though this was a situation outside our control, we do realize it was an inconvenience. We hope you know that such incidents are not at all typical though they do rarely occur.

Samuel
Marketing Mgr.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 5, 2014

It is an older hotel but very clean and the rooms are updated. The indoor pool is warm with some nice views of the city. Parking is free which is a plus (it is a little crowded though!) with in and out privileges. Easy walking distance to Rainforest Cafe, McDonalds, Hard Rock Cafe and Ginos East Pizza. Short drive to navy pier.

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Kara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverNorthHotel, Manager at Best Western River North Hotel, responded to this reviewResponded April 7, 2014

Thank you for the review and for the tips about our amenities and location. We hope you'll come back to see us again!

Samuel
Marketing Mgr.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2014

We stayed here during spring break 2014. The room had two double beds but was VERY small. Good thing there weren't any small kids with us! Since it's right downtown, the value was pretty fair, considering the parking was free. Easy to get to, close to lots of places to eat. Staff was courteous. Breakfast was included in the price we paid, and if you don't mind having a limited number of options to choose from, it's definitely a good value. I would definitely choose this place again if we visit downtown Chicago again!

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank 788juliag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverNorthHotel, Manager at Best Western River North Hotel, responded to this reviewResponded April 7, 2014

Thanks for your review, and we're glad to hear you'd come back again. We hope you do!

Samuel
Marketing Mgr.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2014

Chosen for free parking and close proximity to the wonderful UNION SUSHI BAR, our stay was pretty great. Hotel also has a good bar, great coffee, and a decent hot breakfast. The rooms are very clean and well appointed. The bed was rather hard, and the exhaust fan didn't work, but everything else was great. Will stay here again for sure.

  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Best Western
Thank Ronda J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverNorthHotel, Manager at Best Western River North Hotel, responded to this reviewResponded April 7, 2014

Thank you for your review! We're glad you enjoyed your time with us in Chicago and we hope to see you again in the future. Thanks for the tip about Union Sushi Bar!

Samuel
Marketing Mgr.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2014

The Best Western on E. Ohio Street is in a great location for walking to restaurants and theatres. The hotel staff is amazing, there is a pool for the kids, and parking is free (unheard of in a large city). We love this hotel.

  • Stayed: April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank LisaW781792
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverNorthHotel, Manager at Best Western River North Hotel, responded to this reviewResponded April 7, 2014

Thank you for your review! So happy you enjoyed your stay. Just a small correction: we're on W Ohio Street, which I know is what you meant. Years ago there was another BW hotel on E. Ohio St but no longer, and very rarely old cab drivers will remember the location and could potentially take guests to the wrong address.

Thanks!

Samuel
Marketing Mgr.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 3, 2014

This is hotel is a good value in the big city. Free parking is almost unheard of in Chicago.The room was clean, everything worked, and the staff was helpful and friendly. The bed was okay and they offered both a firm and soft pillow.

We stayed on a Sat. night with our grandsons. Our room had two double beds and was on the road side with a Mickey Ds that had an all night drive-thru. We are not used to city noise and found it very hard to sleep. This is the price you pay for being in walking distance of the action! The heating system was also a bit noisy. The worst part was the fire alarm going off at 4:30 AM. Of course, this is not the the hotel's fault that some guest was smoking and it put off the alarm. The staff knocked on every door to be sure you were awake and ask you to evacuate. The fire dept. came immediately and gave the all clear to return to your room. The staff had found the room with the smoke, so it was resolved quickly.

The kids did enjoy the pool. During a weekend of spring break you can expect the pool to be filled with children and very noisy; The exercise equipment is four old machines in a room off the pool.

The parking staff was great and pulled our large truck in and out of the tight space. They do need to double park cars, but quickly move them around for you.

Room Tip: Ask for a room on the back side of the hotel, not on the Ohio St. side.
See more room tips
  • Stayed: March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank patluvstogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverNorthHotel, Manager at Best Western River North Hotel, responded to this reviewResponded April 7, 2014

Thank you for taking the time to write a review! We're very glad to see that you enjoyed your stay. We're very sorry for the inconvenience of the fire alarm during your stay, but we're glad that we could address the issue and make sure everyone was okay. To that end, we sincerely appreciate your patience.

We hope to see you again!

Samuel
Marketing Mgr.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western River North Hotel

Address: 125 W Ohio St, Chicago, IL 60654
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Best Value Hotel in Chicago
#66 Family Hotel in Chicago
#80 Romantic Hotel in Chicago
#97 Business Hotel in Chicago
Price Range: $94 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western River North Hotel 3*
Number of rooms: 150
Official Description (provided by the hotel):
Experience the Windy City from the only downtown Chicago hotel that offers deeply discounted parking and convenient location just minutes from Michigan Avenue and Navy Pier! The award-winning BEST WESTERN River North Hotel is an affordable and convenient choice for business and leisure travelers alike. Offering great rates, this downtown Chicago hotel makes it easy to explore the city's most famous attractions, from Navy Pier to Sears Tower. World-class shopping along Michigan Avenue's Magnificent Mile is just six blocks away. Some of Chicago's most famous museums are less than two miles away, and visitors of all ages delight in exploring Shedd Aquarium, the Adler Planetarium and the Field Museum of Natural History. And what visit to Chicago is complete without a ball game? Whether its baseball, basketball or football, this Chicago BEST WESTERN is within five miles of Wrigley Field, Soldier Field, The United Center and US Cellular Field. In addition to deeply discounted parking in downtown Chicago, business travelers appreciate that this Chicago hotel is conveniently located near educational, medial and machinery businesses, the Chicago Financial District, and the Chicago Loop Business District. Chicago O'Hare International Airport is just 12 miles away from this Chicago hotel.The BEST WESTERN River North Hotel is known for its great service, friendly staff, cleanliness and amenities that make guests feel at home. Our nicely appointed rooms and suites offer cable TV with HBO(R), free high-speed Wi-Fi, room service, a coffee maker and much more. After a busy day in the bustling city, guests at this Chicago hotel can enjoy a deep-dish pizza at our onsite restaurant, take a dip in our indoor pool, or relax on the sun deck and take in the marvelous city views. ... more   less 
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Also Known As:
Best Western Chicago
Chicago Best Western

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