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“Incredible deal just off the Magnificant Mile (Michigan Ave)”

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Best Western River North Hotel
Ranked #101 of 189 Hotels in Chicago
Certificate of Excellence
Indianapolis, Indiana
Level Contributor
92 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Incredible deal just off the Magnificant Mile (Michigan Ave)”
Reviewed February 25, 2014

This hotel is modest but clean and roomy, with excellent service. Adjusted for price, it probably deserves a 5, rather than the 4 that I gave it. It's in very good condition, although the decor is very dated. I can't imagine how they picked the drab carpeting for hallways and rooms, but they were clean and in good condition. The rooms were large, bedding was comfortable. The towels were surprisingly plush relative to the thin towels typically found in this price range. Also a surprise was the nice indoor swimming pool, which my preschoolers really appreciated. Best of all, the free parking with in and out privileges is unbelievable for this piece of prime real estate. I wish that I had discovered it years ago. It's our new standard hotel for the Chicago Loop/Magnificent Mile area.

  • Stayed February 2014, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank NanjingBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverNorthHotel, Manager at Best Western River North Hotel, responded to this review, February 26, 2014
Thank you for writing a review of us and for your high recommendation! We're so pleased to see that you enjoyed your recent stay and that we've become your new "standard" for Chicago. Thank you! We hope to see you again soon.

Samuel
Marketing Mgr.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Greenwood, Indiana
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 24, 2014

This is our second year staying at BW River North. The main reason we returned was the proximity to Michigan Avenue's shopping while my husband is attending the Maritime Festival at the Chicago History Museum and FREE parking. The smaller rooms are typical of any historic or major downtown city hotel. The furnishings were adequate for the value. The staff was friendly and helpful, just what you would expect and there is the convenience of a restaurant adjacent where you don't have to leave the hotel on a cold winter's morning. Last year there was a complimentary breakfast included, but I guess they no longer have this as part of the rate, but breakfast was still very reasonable, although we ran across the street to McDonald's on our second morning.

We didn't use the pool or workout room, but it's nice to know that these facilities are available. WiFi is free which is also a nice perk

Our room (428) faced Ohio Street which gave a view, but it was quite noisy, hearing people on the street and traffic noise. We also heard the people on the floor above us quite a bit and in the future hope we can request a quieter location in the hotel. The one complaint that I did have was that the heating unit was very loud when the fan was running, but maybe this is attributed to the age of the building.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Sheilah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverNorthHotel, Manager at Best Western River North Hotel, responded to this review, February 26, 2014
Thank you for writing a review and for your compliments. We're very glad to see that you enjoyed your stay! The next time you stay with us, be sure to request a quieter room away from the street if that's your preference. We're happy to do what we can to make you the most comfortable.

Samuel
Marketing Mgr.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, United States
2 reviews
Reviewed February 24, 2014

Have stayed at this hotel for years. Very disappointed this year in the lack of hot water and complete unresponsiveness of the staff. Checkout clerk was among the rudest people I've ever encountered in the service industry. Parking, while free, was a challenge as numerous spaces are now allocated for staff or were just blocked off/unavailable.

  • Stayed February 2014, traveled on business
    • Value
    • Location
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Review collected in partnership with Best Western

Helpful?
Thank ChrisBr1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverNorthHotel, Manager at Best Western River North Hotel, responded to this review, February 26, 2014
We're so sorry you had a bad experience during your stay this time around. We certainly *never* want a guest to feel that they are an inconvenience to us in any way. I apologize for not giving you exemplary customer service. If you see fit to stay with us again, I assure you that you will not have a repeat incident.

Samuel
Marketing Mgr.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Urbana, United States
1 review
Reviewed February 24, 2014

Close to shopping and museums. Able to walk to Art Institute and Water Tower Plaza. Pool was good way to start each day, rooms clean, TV at somewhat odd angle, but didn't watch much anyway. Hot water took a long time to get to either the shower or the lavatory.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Tom H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverNorthHotel, Manager at Best Western River North Hotel, responded to this review, February 26, 2014
Thank you for writing a review and for staying with us! We're glad to see you enjoyed your stay. We hope to see you again in Chicago.

Samuel
Marketing Mgr.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Comox, Canada
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 23, 2014

Chicago is a wonderful city; However, the hotel was very "sketchy". The hallways smelled really bad kind of like cat piss (due to the carpets), which also made the rooms smell the same. The room was descent but it was not the greatest, but lots of space. The wifi connection in our room was terribl, it kept cutting in and out and it was very frustrating, especially because we were travelling from Canada across country and could not use our cell phones to communicate with friends and family along our very long road trip. The one great feature of this hotel is that it was very decently priced and was in a great location... right in the heart of downtown Chicago, very close to many bars and restaurants.

Room Tip: Ask for a room closer to the lobby if you need wifi, because the further rooms wifi is terrible.
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rdrisc92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverNorthHotel, Manager at Best Western River North Hotel, responded to this review, February 24, 2014
Thank you for taking the time to share your experiences with us and other travelers. We recently had an issue with our WiFi that was temporary but is now resolved, and I sincerely apologize for the inconvenience during your recent stay. We hope you'll consider staying with us again so we can offer you a more than satisfactory experience of Chicago.

Samuel
Marketing Mgr.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomfield Township, Michigan
1 review
Reviewed February 23, 2014

I have stayed here before and have always found the staff to be very friendly. The rooms are older but mine was clean,lots of clean towels and pillows. Free parking is huge. The Eggs Benedict were so good I had them twice for breakfast.Great location and easy to drive to from Detroit. I highly recommend it.

Room Tip: I never thought to reques a certain room.
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ben4765
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverNorthHotel, Manager at Best Western River North Hotel, responded to this review, February 24, 2014
Thank you for the review, and a special thanks for the high recommendation! We'll look forward to seeing you again on a future trip.

Samuel
Marketing Mgr.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oglesby, Illinois
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 22, 2014

We stayed here with our 3 kids and my sister, her husband and her 2 kids. The location of this hotel is AMAZING. We walked across the street to Rain Forest Cafe and Navy Pier was only a few blocks away. The best part is the free parking. Other hotels in the area were charging as much at $47 a day for parking! The room was clean, the walls are thick (my sister has a baby and I didn't hear him cry once even though they were in the room right next to ours). The elevators are painfully slow, and its quicker to walk up the stairs. The pool is nice, although its a long walk from some of the rooms, and they don't have a hot tub. The beds weren't terrible, but they weren't the most comfortable I've ever slept in either. We opted to pay the $10 more to include breakfast and we saved alot of money. The french toast was wonderful and the eggs were cooked perfectly. It's an actual restaurant where you order food, not the "buffet" style you usually see at Best Westerns. We ordered a Pizza from the hotel's restaurant as a late night snack and it was delicious Chicago style pizza. The front desk lady that checked us in was very helpful and polite, she even gave us coupons for the Rainforest Cafe so the kids ate for free. The only bad experience we had was when we woke up at 4am to get to the airport and realized we left my 11 yr old's shoes in the pool area. Apparently it was locked up at that time and nobody in the building had a key to access it. My son ended up going to the airport in his socks. I was also placed on hold by the front desk for over 20 minutes while they were "checking lost and found for the shoes". I hung up and called back and got a different girl, who didn't really seem interested in helping me either.

Room Tip: If you are planning on going to the pool ask for a room in that section of the building. To get ther...
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kmariegrn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverNorthHotel, Manager at Best Western River North Hotel, responded to this review, February 24, 2014
Thank you for the review. We're really happy to see you enjoyed your stay and would recommend it to others. We're sorry for the inconvenience with your son's misplaced shoes. We do apologize for the inconvenience. We did indeed find a pair of shoes later in the day and if you contact the hotel directly, we'd be happy to assist you. You may request me personally or the Front Office Manager who can assist you.

Samuel
Marketing Mgr.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western River North Hotel

Property: Best Western River North Hotel
Address: 125 W Ohio St, Chicago, IL 60654
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#66 Family Hotel in Chicago
#80 Romantic Hotel in Chicago
#97 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western River North Hotel 3*
Number of rooms: 150
Official Description (provided by the hotel):
Experience the Windy City from the only downtown Chicago hotel that offers deeply discounted parking and convenient location just minutes from Michigan Avenue and Navy Pier! The award-winning BEST WESTERN River North Hotel is an affordable and convenient choice for business and leisure travelers alike. Offering great rates, this downtown Chicago hotel makes it easy to explore the city's most famous attractions, from Navy Pier to Sears Tower. World-class shopping along Michigan Avenue's Magnificent Mile is just six blocks away. Some of Chicago's most famous museums are less than two miles away, and visitors of all ages delight in exploring Shedd Aquarium, the Adler Planetarium and the Field Museum of Natural History. And what visit to Chicago is complete without a ball game? Whether its baseball, basketball or football, this Chicago BEST WESTERN is within five miles of Wrigley Field, Soldier Field, The United Center and US Cellular Field. In addition to deeply discounted parking in downtown Chicago, business travelers appreciate that this Chicago hotel is conveniently located near educational, medial and machinery businesses, the Chicago Financial District, and the Chicago Loop Business District. Chicago O'Hare International Airport is just 12 miles away from this Chicago hotel.The BEST WESTERN River North Hotel is known for its great service, friendly staff, cleanliness and amenities that make guests feel at home. Our nicely appointed rooms and suites offer cable TV with HBO(R), free high-speed Wi-Fi, room service, a coffee maker and much more. After a busy day in the bustling city, guests at this Chicago hotel can enjoy a deep-dish pizza at our onsite restaurant, take a dip in our indoor pool, or relax on the sun deck and take in the marvelous city views. ... more   less 
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Also Known As:
Best Western Chicago
Chicago Best Western

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