Lets say this is definitely the worst experience I have ever had in a hotel. The horror began when we got to our room. We found they had sent 4 adults to a room with one double bed. We called down to the front desk and they proceeded to explain how our 2 double bed reservation on hotels.com had changed to 1 double bed due to the fact we hadn't checked in between 3-6pm. We had checked in at 1 pm and then went to the whitesox game at 2:55pm. Well that didn't count because it was before 3pm - Nobady had told us at 1pm that we would be left high and dry if we didn't check in exactly between 3-6. So they had given away our room and left the only choice being this room. They would bring in a single rollaway though. Wow!. Now we would have a single room with a double bed and rollaway for 4 adults.
So we tried to get our money back. no deal. We were totally stuck because we had booked through hotels.com. We called hotels.com and they proceeded to ask us questions for about 1/2 hr then called the hotel manager. Well that went nowhere quick as they said they couldn't refund us our money and couldn't help us.
Beyond the customer service issues and policy the hotel was just bad. It was split into two buildings and the rooms were across a parking lot from the pool. the elevators were a joke. Barely fit a stroller and 3 adults into it. The hallways smelled like somekind of cleaner they hadn't gotten all the way out. The sink in our small bathroom didn't have hot water. The sound of the city at night with the drunks around the hotel (happening part of town, with hard rock cafe and dance clubs) all loud. Luckily the air conditioner was equally loud and drowned some of the noise outside out.
Just bad bad bad. Never use hotels.com or a best western again in our lives. Don't you do it either. Stay away!
- Official Description (provided by the hotel):
- Experience the Windy City from the only downtown Chicago hotel that offers deeply discounted parking and convenient location just minutes from Michigan Avenue and Navy Pier! The award-winning BEST WESTERN River North Hotel is an affordable and convenient choice for business and leisure travelers alike. Offering great rates, this downtown Chicago hotel makes it easy to explore the city's most famous attractions, from Navy Pier to Sears Tower. World-class shopping along Michigan Avenue's Magnificent Mile is just six blocks away. Some of Chicago's most famous museums are less than two miles away, and visitors of all ages delight in exploring Shedd Aquarium, the Adler Planetarium and the Field Museum of Natural History. And what visit to Chicago is complete without a ball game? Whether its baseball, basketball or football, this Chicago BEST WESTERN is within five miles of Wrigley Field, Soldier Field, The United Center and US Cellular Field. In addition to deeply discounted parking in downtown Chicago, business travelers appreciate that this Chicago hotel is conveniently located near educational, medial and machinery businesses, the Chicago Financial District, and the Chicago Loop Business District. Chicago O'Hare International Airport is just 12 miles away from this Chicago hotel.The BEST WESTERN River North Hotel is known for its great service, friendly staff, cleanliness and amenities that make guests feel at home. Our nicely appointed rooms and suites offer cable TV with HBO(R), free high-speed Wi-Fi, room service, a coffee maker and much more. After a busy day in the bustling city, guests at this Chicago hotel can enjoy a deep-dish pizza at our onsite restaurant, take a dip in our indoor pool, or relax on the sun deck and take in the marvelous city views. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Chicago
- Chicago Best Western