Unfortunately an otherwise perfectly good hotel stay was soured for a friend and I last week. We enjoyed the facilities at the hotel, the bar, the food was great in the restaurant and the room was spacious to fit two double beds comfortably. Our room was cleaned to a great standard every day and the staff were helpful when called upon.
The negative review comes from the deposit system. We were informed upon arrival (something which in itself is unacceptable, all fees should be clearly outlined prior to booking), that my card would be charged $60 for each day we were there, and assured it'd be refunded within 3 to 7 days of check-out.
It is now 9 days since returning to the UK... no refund, no correspondence, no replies to THREE emails and surveys in which I clearly outlined my concerns. This is totally unacceptable. If a system like this cannot be managed effectively in all instances, whether you're US or UK based, it should not be employed in the first place.
The last thing I wanted to do was write a negative review of the hotel, because the trip itself was excellent and the hotel was exactly what we wanted. I'm now $300 out of pocket and with no word of an explanation as to if or when this money will ever be refunded.
It is not a situation I have ever found myself in, but I am looking to escalate the issue if I do not receive correspondence and my deposit immediately. If you are uncomfortable about leaving your card or paying for a deposit when you stay at a hotel then steer clear of this hotel, as they evidently cannot guarantee that your money will be effectively managed and refunded.
- Official Description (provided by the hotel):
- Urban contemporary hotel residing in Chicago's Streeterville neighborhood. Visit Cambria and experience high standards of service in a setting that feeds off the local energetic vibe. Hip, comfortable and sophisticated, yet down to earth. The over-sized guest rooms and suites styled with a splash of Chicago flair, showcase dreamy views which will ignite a romance with this beloved city. Enjoy the 52EIGHTY Rooftop Lounge, for a glimpse of why Chicago is known for its architecture and stunning beauty. Surrounded by highly desirable shopping, dining and entertainment such as the Magnificent Mile, Navy Pier and Millennium Park; yet also walk able to major local businesses, this 4 Star Hotel in Chicago is appealing to those looking to be productive, to dazzle or just to play. Welcome to Cambria Chicago Magnificent Mile. ... more less
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- Also Known As:
- Affinia Chicago Hotel Chicago
- Chicago Affinia Hotel
- Affinia Hotel Chicago