This hotel is elegant and classy. We booked a room with a lake view and were not disappointed. It was spacious and comfortable and, most importantly, lovely and quiet. The pool and hot tub were great, as were the restaurant and bar, but it was the service that really knocked us out. We had a small problem - it happens - with housekeeping. Not only was the issue sorted immediately, but the hotel and housekeeping management went out of their way to apologize with much appreciated tokens of wine and sweet treats.
All the staff we encountered were incredibly friendly and helpful, in particular at the concierge desk. They made our first trip to Chicago even more memorable by gift-wrapping one of their signature rubber duckies for my husband to give me as a gift.
My apologies for this late review - our stay was back in September.
- Official Description (provided by the hotel):
- Four Seasons Hotel Chicago, always a landmark of refined comfort, with unrivaled Lake Michigan and city views, steps from chic North Michigan Avenue shops and minutes from Chicago's business and financial centres. The Hotel offers a fresh, contemporary ambience that remains as inviting as ever. ... more less
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- Also Known As:
- Four Seasons Chicago
- 4 Seasons Hotel Chicago
- Chicago Four Seasons