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“Excellent all round”

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Four Seasons Hotel Chicago
Ranked #4 of 192 Hotels in Chicago
Reviewed January 28, 2014

This hotel is elegant and classy. We booked a room with a lake view and were not disappointed. It was spacious and comfortable and, most importantly, lovely and quiet. The pool and hot tub were great, as were the restaurant and bar, but it was the service that really knocked us out. We had a small problem - it happens - with housekeeping. Not only was the issue sorted immediately, but the hotel and housekeeping management went out of their way to apologize with much appreciated tokens of wine and sweet treats.

All the staff we encountered were incredibly friendly and helpful, in particular at the concierge desk. They made our first trip to Chicago even more memorable by gift-wrapping one of their signature rubber duckies for my husband to give me as a gift.

My apologies for this late review - our stay was back in September.

  • Stayed: September 2013, traveled as a couple
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Thank candsnz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGFSChicago, General Manager at Four Seasons Hotel Chicago, responded to this reviewResponded February 21, 2014

Dear Candsnz,

We are so happy to hear you enjoyed your stay with us! I am glad to hear that the housekeeping concern was taken care of, and again we apologize about this! I am glad that you have one of our famous rubber ducks as a way to remember the hotel by. We look forward to welcoming you back!

Best regards,
Michele Grosso
General Mananger

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2,067 - 2,073 of 3,127 reviews

Reviewed January 27, 2014

What can I say? The Four Seasons is one of the few top hotels in Chicago. Every part of our experience was value-added. From "Happy Birthday" written in chocolate on the dessert plate, to the other perks and personalized service -- this place "gets it," and makes sure that their customer focus runs through every person in their organization.

  • Stayed: January 2014
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Thank CliffordG27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGFSChicago, General Manager at Four Seasons Hotel Chicago, responded to this reviewResponded February 27, 2014

Dear Clifford G27,

We are so happy to hear that you enjoyed your experience with us. We hope that you had a wonderful birthday, and we would love to have you back to the Four Seasons Chicago to celebrate other important occasions!

Best regards,
Michele Grosso
General Manager

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Reviewed January 27, 2014

The Four Seasons Chicago is a wonderful Luxury property and worthy of anyone's visit that wants first class accomodations and first class service! Recent improvements made to the rooms and bar/restaurant area were nicely done. Situated near the Lakefront, it is ideally located for shopping on Michigan Avenue and plenty of fine dining nearby as well.

  • Stayed: January 2014
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Thank JPavela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGFSChicago, General Manager at Four Seasons Hotel Chicago, responded to this reviewResponded February 27, 2014

Dear JPavela,

Thank you so much for the kind words. We are very proud of our recent updates and we are so happy to hear that you enjoyed them. We hope to welcome you back to the hotel soon!

Best regards,
Michele Grosso
General Manager

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Reviewed January 27, 2014

Most outstanding place for families. A high end hotel but the casualness for families. Swimming, pool toys, kids can use hot tub. Dining has plenty of kid friendly good. Turn down service, a special treat for kids. Excellent choice for our family. And in Chicagi, it's perfect location. They give the best referrals for anything you may need.

  • Stayed: January 2014
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Thank NRDZN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGFSChicago, General Manager at Four Seasons Hotel Chicago, responded to this reviewResponded February 27, 2014

Dear NRDZN,

We love to welcome children to the Four Seasons Hotel Chicago and we are so glad that you enjoyed your experience with us. We look forward to having you and your family stay with us again in the future!

Best regards,
Michele Grosso
General Manager

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Reviewed January 27, 2014

We had a very nice stay on a bitter cold night in Chicago. We had a beautiful view of the lake from our room. The room was wonderfully decorated and very comfortable. Love the separate shower/Tub room. Staff was very friendly. Would definitely go back.

  • Stayed: January 2014, traveled as a couple
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Thank Kelly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGFSChicago, General Manager at Four Seasons Hotel Chicago, responded to this reviewResponded February 27, 2014

Dear Kelly M,

We are glad that you enjoyed your stay with us. Thank you for the comments regarding the rooms, we are so happy that you liked them. We would love to welcome you back to Chicago in the summer months so that you can enjoy all Chicago has to offer!

Best regards,
Michele Grosso
General Manager

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Reviewed January 27, 2014

I travel quite a bit and fortunate to stay at many upscale hotels. The service level at the front desk and throughout the hotel are fantastic. From the four seasons hat and tee shirt to the kids robe when we arrived to the special chocolate milk treat for my son was a nice touch. Conveniently located above a 6 floor shopping mall you don't need to leave the hotel which is very welcome when it's below zero. The only negatives were the doorman putting our stroller rubbing next to my suede suit coat and room service where the guy forgot our apple juice that we ordered and went to get it and never returned

Stayed: January 2014, traveled with family
Thank Scott D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGFSChicago, General Manager at Four Seasons Hotel Chicago, responded to this reviewResponded February 27, 2014

Dear Scott D,

Thank you for the feedback regarding room service and the bellman, we appreciate it. We are glad that you enjoyed the hotel and made use of the shopping mall, it really does help with the winter we have been having in Chicago. We are happy that you enjoyed the amenities in your room.

We hope to welcome you back to the hotel soon!

Best regards,
Michele Grosso
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2014

We experienced a dining table full of undisciplined children. THis ruined the experience for me. Ive been to more progressive four seasons establishments and saw a more upscale crowd.

We tried to enjoy the pool and spa but families who would have been just as happy at the Holiday Inn were preventing anyone else from having a peaceful time.

Nothing is as disconcerting as paying a large amount for a room and being bombarded with a Disney crowd. I overheard a family getting a room upgrade. We paid top dollar for our room and were not offered any upgrades……..

If Im not mistaken, the children who were registered guests (FREE of charge that is ) were given stuffed toys!!!

Even if an entire floor was dedicated to an all adult crowd, you still would see toy trucks being rolled near the elevator waiting area and loud families poolside. NO thanks!!!!!!!!

We ended up in an elevator with a family with 3 kids who were pushing buttons and bickering. We got off at a lower floor just to preserve our sanity.

Management gives lip service to premium customer care, but they don't back it up. BEWARE!!!!

Four Seasons is NOt what is used to be. Try the Peninsula!!!!!!!

This Chicago location is not for discriminating clients

Since they don't charge for children, I feel this hurts the non chilled guest who puts up with extra noise and tantrums. Me and my mate PAID for our stay, but the family of 5 got an upgraded room, free toys and free child stays. I think they even asked for a roll a way bed to be brought in, which is far more work for staff than the 2 of us required.

Room Tip: Try the hilton or the peninsula. OR a hotel without a pool. It seems that pools attract loud, selfis...
See more room tips
  • Stayed: December 2013, traveled as a couple
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10  Thank Ken J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Chicago

Address: 120 E. Delaware Place, Chicago, IL 60611-1443
Phone Number:
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Chicago
#2 Family Hotel in Chicago
#3 Spa Hotel in Chicago
#3 Romantic Hotel in Chicago
#4 Luxury Hotel in Chicago
Price Range: $313 - $732 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hotel Chicago 5*
Number of rooms: 343
Official Description (provided by the hotel):
Four Seasons Hotel Chicago, always a landmark of refined comfort, with unrivaled Lake Michigan and city views, steps from chic North Michigan Avenue shops and minutes from Chicago's business and financial centres. The Hotel offers a fresh, contemporary ambience that remains as inviting as ever. ... more   less 
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Also Known As:
Four Seasons Chicago
4 Seasons Hotel Chicago
Chicago Four Seasons

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