A wonderful hotel! Service is exceptional. The front desk staff personally escort guests checking in to the elevator banks; every interaction with staff ends with a question, "can we do anything else to help"; they are unfailingly and genuinely pleasant.
Beautiful decor/ modern amenities and every amenity (toilitries plentiful and high quality). I had a lake view suite - a well appointed two rooms with a breathtaking view. Sparkling clean. Beautiful art and furniture (eg oval tall boy dresser with dove tail joints). The beds are heavenly (pillow top/ duvets). The tv's are all flat screen. Free Wifi + wire connect if needed. Upgrades to higher speed are available for $10 which I used one of the days but the basic service was adequate for the usual work related activities (emails/ word documents). Good strong coffee is available at no charge in the lobby 24 hours and there are even small muffins there too in the morning.
Great location - a half block to the Magnificient Mile and John Hancock Center.
I was at a conference. Good quality pens and paper were available and the meeting rooms and equipemnt worked well. It also was multifunctional serving for presentations and in the evening, a black tie gala with decor to match: hard to believe it was the same space. As nice as the carpeted grand staircase was to the conference level (like stepping on pillows all the way up and down), it was a quite a drawback to have to use the stairs or go to a different elevator bank and not be able to go from room to meeting floor with one elevator. The room elevators stop at that floor but access is limited to the spa and not to the meeting room side. It requires going to the lobby floor, navigating to the staircase, passing by where the elevator bank might be, and then into the meeting room area.
I had room service one night. The trolly had a built in warming area for the plate which I thought was neat but the food was disappointing: eg grilled asparagus was 4 shrivelled stalks so maybe the warming did that to them.
But, that was minor. I would not hesitate to stay at this hotel again. I did not hear the creaking from the wind that we were warned about or need to use the distributed ear plugs. It was a pleasure from the moment of check in to departure.
- Official Description (provided by the hotel):
- Four Seasons Hotel Chicago, always a landmark of refined comfort, with unrivaled Lake Michigan and city views, steps from chic North Michigan Avenue shops and minutes from Chicago's business and financial centres. The Hotel offers a fresh, contemporary ambience that remains as inviting as ever. ... more less
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- Also Known As:
- Four Seasons Chicago
- 4 Seasons Hotel Chicago
- Chicago Four Seasons