I booked this hotel on short notice, and selected it only because of the rate. I wasn't expecting much, but figured it would at least be clean and serve its purpose. From the very beginning, I had trouble. There were two people working the check-in desk. I was fortunate enough to have the decent clerk. The other woman checking people in was rude to all customers and acted extremely put out that she had to help people. Once I got to my room, it appeared to be right on target with what I expected, a standard room with one queen bed. Just to be sure, I decided to check the bed for any stains or questionables. I was horrified when I lifted the sheet. The mattress pad was completely covered in pubic hairs. The bedspread also had questionable stains all over it. The housekeeping service was very apologetic and got new linens for the bed. (They were the few employees that seemed to care about how guests felt.)
The walls are paper thin. You can hear everything anyone in the hall or next room is saying. The doors to the rooms can only be shut by pulling very hard on them. So any time someone comes or goes from a room, you can hear the doors slamming which is just about constant in a hotel. The trash service to the alley below comes early on Sunday mornings. Expect to be awoken to several dumpsters being picked up and dropped for about 30 minutes.
Contacting the front desk is also difficult. I had to make several phone calls down until someone picked up. When I finally got through, the clerk was extremely rude and didn't want to answer a simple question about how to check out. She finally just hung up on me without answering my question as to whether or not I could just leave the keys in my room as I had prepaid.
As I mentioned, I was not expecting much with this hotel. You would expect though from a hotel chain, that they could at least provide clean beds and friendly service. I would strongly encourage anyone considering this hotel to look elsewhere.
- Official Description (provided by the hotel):
- Welcome to one of the most fascinating, culturally rich cities in America where you can discover everything the city has to offer from your convenient Chicago hotel. A superb location and competitive price isn't mutually exclusive. When you stay at this comfortable Chicago hotel, you're within walking distance to Museum Campus where Shedd Aquarium, Alder Planetarium, Field Museum and Soldier Field await. You're also right across from Grant Park where the Taste of Chicago, Lollapalooza and other exciting music events happen. Maybe picking up some keepsakes or high fashion is more your speed - and you're in luck. Just one mile away is the famous shopping district Magnificent Mile, and 1/2 mile away is Navy Pier. In town for a special event? McCormick Place Convention Center is also just one mile away - close enough to enjoy a leisurely stroll in the neighborhood or a quick cab ride away. A fantastic location isn't the only thing waiting for guests. These private, deluxe rooms feature spacious living, divine beds, and free Wi-Fi so you're always connected. Consider your downtown Chicago hotel your official home away from home. Everything you need is right here, complete with friendly staff to ensure your stay is fabulous. Don't miss out on our full American breakfast. The most important meal of the day is located in our full service restaurant, so indulge yourself. Enjoy platefuls of sizzling hot eggs and waffles. Delectable sides of flaky pastries and fresh fruits are sublime. Of course, there's an assortment of hot and cold cereals and yogurt, too. Complete the meal with premium 100% Lavazza coffee. Whether you're in town for business or pleasure, we've got you covered. It's all about location (and of course affordability), so there's no need to look any further than this Chicago hotel. All the perks of the city are right at your doorstep. Book your next stay at the BEST WESTERN Grant Park Hotel and know that you (and your travel plans) are in good hands! Enjoy your stay. Please be aware our hotel pool is closed for renovations until further notice. In addition lobby and exterior renovation are currently in progress. We apologize for the inconvenience. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Chicago
- Chicago Best Western