We enjoyed our stay here. It has a great location to what we were doing that day and parking was just around the corner. Check in took less than 5 minutes and we were checked out before we even got downstairs in the morning! Will definitely recommend. Only complaint is that the phone in the room was broken so I could not call down to the front desk. The rooms were very clean and comfortable! More
Hilton
Taking safety measures
Expedia.comTaking safety measures
Expedia.comTaking safety measures
Really lovely check in staff, they let us check in a few hours early as our room was available. Also gave us a discount voucher for pizza! :-)
The area is OK - for someone not used to the area you might think it’s a little ‘rough’ but a few blocks up and you’re in the city centre. I would stay here again and I felt completely safe.
The room had a heater due to the crazy coldness and the windows got extremely cold!
Overall I enjoyed my stay and the staff were great.
Thanks
Thank you for the lovely comments on our staff. Your comments will be much appreciated by our crew. We are fortunate to have a great crew that makes sure every guest has a memorable experience with us.
The area is safe and is in close proximity to all public transportation that will take you any where is the city.
We hope to see you soon.
We had a wonderful experience at this hotel. I did a lot of research and read many reviews before selecting this hotel so I knew what to expect. I requested to be away from the elevator, to have a refrigerator and to be on the highest floor as possible facing the lake. They came through with all my requests as well as a microwave and corner room with an amazing view. The room was a good size with a large bathroom. The set up of the room also amade for a quieter experience than I have had in others. We stayed 5 days and received lots of towels, pillows and extra blanket when needed from a very pleasant staff. The only thing missing was counter space in the bathroom but I knew that in advance so I wasn't surprised. The hotel was clean and actually smelled nice. It was close to many attractions where we could just walk and save a fare. We would definitely stay here again.
Thank you for your candid review on our hotel. We are honored that your selected our hotel for your stay in Chicago. We give it our very best to try and accommodate all guests requests and are glad we were able to meet yours.
Your comments will be shared with my entire staff, they love to hear that they have done well. We appreciate your business and look forward to seeing you again.
Check-in was immediate upon arrival front desk was very helpful answering questions and concerns. Room was clean and spacious. The Hotel was undergoing renovations but didn't impede or disrupt my visit. Wonderful restuarant located next to the main lobby with great breakfast. Lila & Johnny were very nice and courteous during my 6 day stay. Food was awesome I had the French toast 3days in a row :0) Very close to restaurants,convenience stores,subway!!
Thank you for taking the time to write a review. Our crew is the best in town when it comes to Customer Service, from our Valet guy to the Chief Engineer and everyone in between are all here to make sure you have a great experience with us.
We are presently recovering from the Polar Vortex of 2019. Hopefully the recovery and renovation process will be completed soon.
The French Toast is very popular and for dinner the popular item on the menu is wings. Please do try it when you are next in time.
Thank you for stay with us and we look forward to seeing you soon.
Very nice hotel very clean the staff was great expense to the front desk people they really help out recommend it for all Comfortable beds nice bathrooms The restaurant downstairs is very nice great for breakfast in a quick lunch Will definitely go back
Thank you for taking the time to write a review. Glad your enjoyed the hospitality provided by our staff and the clean rooms. We look forward to your return and hope you will find the time again to enjoy a sumptuous breakfast and dinner at our Restaurant.
Staff was incredibly congenial as we checked in. They were in good spirits even as the property deals with pipe issues from the polar vortex the last couple weeks.
This hotel has done all the updating possible without a major overhaul, given the age of the building. We were disappointed with the amount of road noise we experienced in our room on the top floor. We also had to put a towel along the bottom of the room door, as there was a pretty decent size gap between door and floor.
Would definitely stay again. It’s a great price for the location. Lots of restaurants within walking distance. Close to Metra stations and bus line.
Glad you got the opportunity to experience the exemplary customer service that we provide at the Best Western in Grant Park Chicago. We sure did make history with the Polar Vortex of Chicago 2019. Our entire crew stays positive through the entire recovery process and goes above and beyond to make sure all our guests are taken care of.
Sorry to hear about the road noise that you had to experience during your stay. Please inform us the next time you stay with us to assign you a room that is less noisy.
We are located a few blocks away from great restaurants and a stones throw away from public transportation. We look forward to welcoming you back soon.
