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583 - 588 of 1,698 reviews
Reviewed September 9, 2016

The hotel is under construction. Stay above the 7th floor if you want a renovated room. Our un-renovated room was fine, tho, and I'm a very picky and critical traveler. The staff was very helpful and pleasant. There is no room service, but there's a decent little restaurant attached that is open for breakfast and dinner only right now. The hotel is very well situated for colleges in the area, and right opposite Grant Park. I would definitely stay again.

Date of stay: September 2016
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Elana L
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2016 via mobile

Myself and three friends had booked a family room to stay here for 6 nights as our friend from the uk was getting married in Chicago. When we arrived after our long flight we were horrified when the taxi driver pulled up outside we were convinced he had dropped us to the wrong place. Anyway we got on with it and headed through what only I can explain as a building site to the 'desk' to check in. Firstly paying by cash was made out to be such a problem but finally we got there with the receptionist telling us randomly 'if your not happy and want to check out tomorrow we can't give you your money back as its cash' we didn't take any notice of it and headed to our room on the 3rd floor! To say we were astonished was an understatement. This was not a family room. With 2 small beds for 4 adults and extremely small!! We dropped in our stuff and headed out to get some food which the gentleman in reception helped us with lots! We woke up the next morning very early to the most horrible construction noise, which I have a video of. One of the girls headed down to ask if we could please have a refund and why we where not told about the construction going on before arriving and why we weren't informed the pool was closed!! The lady who was extremely helpful felt our pain and said we had been given a room on the 3rd floor where the work was being done and asked did we want a different room. We couldn't understand why we would be given a room on the floor the work was being done but I suppose they were just trying to see what they could get away with. Meanwhile a man was checking in and he also got 3rd floor! CLOSE THE FLOOR AND GIVE GUESTS A NEW FLOOR. Meanwhile the man working on reception very sarcastically asked me 'had I never heard construction work before?' which yes of course I have but when I am paying to be on holiday it's just not good enough!!! We finally got our money back and checked my else where!! Also I wouldn't agree about location it's pretty far from centre and when speaking to locals they told us it's one of the less safe areas!! STAY AWAY

Date of stay: September 2016
Trip type: Traveled with friends
Thank 921janinel
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed September 6, 2016

They are renovating the hotel. There is some disorder in the lobby and the bathroom is out of date. Outside the front door there is scaffolding. The pool is being completely re-done and was closed for summer. However, the location is so perfect that it made absolutely no difference. Easy access to the L train. Price was right for Lakefront hotel. Location was perfect for Field Museum. Family Suite was absolutely perfect for a family of 3 kids and 2 adults. HIghly recommended if you can deal with the renovations.

Date of stay: September 2016
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank marymB3737HY
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2016

We wanted a hotel near Soldier Field, and this fit the bill. The lobby was being renovated and was not usable. The room was clean and okay. Although it was August, the pool was already "closed for the season". The walls and doors allowed for quite a bit of noise. There was no breakfast offered, not even a continental, serve yourself, fare. We had to wait, and wait to be checked in, as the receptionist was on the phone, and completely ignored us. Stay again...maybe.

Date of stay: August 2016
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank Dawna Leigh W
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2016 via mobile

I have been reading reviews and had pretty low expectations but was pleasantly surprised during our two night stay. Room was nice. I had to ask for additional pillows and towels but room was very clean. Construction is underway but not loud or disruptive at all. Every employee we interacted with were all pleasant too. This is not a luxurious hotel. I have paid more for much worse on Michigan Ave. Also can't beat the location within reasonable walking distance to Shedds Aquarium and Fields Museum of Natural history. May look old and dumpy on the outside but don't be scared... Chances are you aren't coming to Chicago to stay in your hotel the whole time anyway. Enjoy

Date of stay: September 2016
Trip type: Traveled as a couple
Thank PeggyQ162
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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