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Best Western Grant Park Hotel
Ranked #133 of 191 Hotels in Chicago
Reviewed August 10, 2014

The room had a horrible odor and carpet was not clean. bathroom lights didnt work. overall lighting was dim. pillow and bed was lumpy and hard to sleep on. was planning on staying 4 days and checked out after one night,

  • Stayed: August 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
2  Thank Alice S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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594 - 600 of 1,240 reviews

Reviewed August 5, 2014

This hotel was in a really good location, could walk to places/parks in the city and if you didn't want to walk the taxi fare wasn't too much.

Didn't have any ceiling lights in the hotel so was dark at nighttime, and if we're being fussy the shower wasn't hot enough. But would stay here again.

  • Stayed: July 2014, traveled with friends
    • Location
    • Sleep Quality
    • Service
2  Thank Gera_312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2014

The hotel provided GREAT SERVICE, was clean and comfortable, but needs a little upgrading or modernized look. I was extremely pleased with the location, amenities and the staff. Except for the Lollapalooza attendees staying at the hotel and being a bit rambunctious (loud at night) our stay was enjoyable.

  • Stayed: August 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
2  Thank Bernard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2014

This hotel was in a great location. Only a 2 minute walk from the Hilton. Close to the Waterfront, museums. The hotel was a bit grubby. I was a little worried about the security- seemed that anyone could come in the hotel and someone wasn't always at the front desk to see. The pool area was in dire need of an overhaul. It is not heated and unfortunately it was too cold to go swimming. The room seemed clean. We were only in our room to sleep as we were so busy touring the city. For the price we paid, it was ok.

Room Tip: Higher floors have a better view and make sure that the room is on the front side of the hotel
  • Stayed: July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Jane0b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2014

Though a bit dated, this hotel had a fabulous downtown location, was extremely clean and had a very helpful and accommodating staff. Appreciated the safe and affordable valet parking as well. Very satisfied and recommend it for your next stay.

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
2  Thank sueanng_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2014

In need of renovation, but it was a safe place to stay. The staff was excellent and we could not ask for a better location. Close to the museums, Soldier Field and the Metra. Also great eating places within a square block of the hotel entrance.

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank donnaf264
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2014

We stayed last week July 21 - July 24 and wished we had another place. The cleaning staff was very noisy in the morning. The manager the one day was very inconsiderate. I fell in front of the hotel on their rough uneven sidewalk and scraped my knee, elbow and hand. There was a gentleman there who saw me and said I was about the 4th person who had fallen. My husband and him helped me up. A nice lady gave me some band aids. The restaurant manager saw me and came to ask if I was ok. He told me to go tell the manager my information. When I told her she acted like she didn't believe me and wanted to know who told me to tell her. I told her who. She claims she called maintenance and would do something. Nothing was done. I spoke to 2 other workers, the offered us water, pop or whatever we wanted from the restaurant. Gave us free breakast coupons. The girl promised when we checked a manager would call. Never received a call back and said if we wanted to get money back we would have to go through hotels.com where we made our reservations from. Now I have to call the manager and hotels.com. Another couple things, their pool was dirty so couldn't swim, the tv didn't have anything worth watching and the air conditioner was very loud when it went one. They also charged $100 for amenities when we checked in and still hasn't been credited back. Should sue them. Couldn't get connected to internet either.

Room Tip: Not at this hotel!
  • Stayed: July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
3  Thank DJK1214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Grant Park Hotel

Address: 1100 S Michigan Ave, Chicago, IL 60605-2308
Phone Number:
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #133 of 191 Hotels in Chicago
Price Range: $80 - $316 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Grant Park Hotel 2.5*
Number of rooms: 172
Official Description (provided by the hotel):
Welcome to one of the most fascinating, culturally rich cities in America where you can discover everything the city has to offer from your convenient Chicago hotel. A superb location and competitive price isn't mutually exclusive. When you stay at this comfortable Chicago hotel, you're within walking distance to Museum Campus where Shedd Aquarium, Alder Planetarium, Field Museum and Soldier Field await. You're also right across from Grant Park where the Taste of Chicago, Lollapalooza and other exciting music events happen. Maybe picking up some keepsakes or high fashion is more your speed - and you're in luck. Just one mile away is the famous shopping district Magnificent Mile, and 1/2 mile away is Navy Pier. In town for a special event? McCormick Place Convention Center is also just one mile away - close enough to enjoy a leisurely stroll in the neighborhood or a quick cab ride away. A fantastic location isn't the only thing waiting for guests. These private, deluxe rooms feature spacious living, divine beds, and free Wi-Fi so you're always connected. Consider your downtown Chicago hotel your official home away from home. Everything you need is right here, complete with friendly staff to ensure your stay is fabulous. Don't miss out on our full American breakfast. The most important meal of the day is located in our full service restaurant, so indulge yourself. Enjoy platefuls of sizzling hot eggs and waffles. Delectable sides of flaky pastries and fresh fruits are sublime. Of course, there's an assortment of hot and cold cereals and yogurt, too. Complete the meal with premium 100% Lavazza coffee. Whether you're in town for business or pleasure, we've got you covered. It's all about location (and of course affordability), so there's no need to look any further than this Chicago hotel. All the perks of the city are right at your doorstep. Book your next stay at the BEST WESTERN Grant Park Hotel and know that you (and your travel plans) are in good hands! Enjoy your stay. Please be aware our hotel pool is closed for renovations until further notice. In addition lobby and exterior renovation are currently in progress. We apologize for the inconvenience. ... more   less 
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Also Known As:
Best Western Chicago
Chicago Best Western

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