There were 3 major things wrong with my stay:
1) The wifi didn't work all evening (despite troubleshooting. It came back in the morning, luckily)
2) There was a spider in my bathtub. Spiders are carnivores. I wonder what it was eating?
3) This is the worst: I NEVER GOT MY Wakeup Call! I needed to wake up at 5 am for my interview. Luckily, I woke up on my own at 4:55, and sat in bed staring at the phone til 5:15, when I finally got up. When I complained about this downstairs, they insisted I must have missed it- well, if I did, that means it was at least 15 minutes late, 'cause I was in the shower by then. They denied all wrongdoing on this most critical error. (even 15 minutes could be crucial).
Other little cons: Parking was valet only, and costed $30 a night! I didn't find that on their website, so it came as an unpleasant surprise.
I forgot my comb, so they provided one for me- but I had to go down myself in my pjs.
When I told all this to the concierge, she wrote down my complaints (except for the missing wakeup call) and my phone number and told me her manager would call me to sort it all out. It has been 2 weeks and I still havent gotten that call. I dont think I ever will.
Pros: I slept very well. The room was cozy and nice (for the price), the bed was clean and comfy. It was in a great location. They did provide a comb.
- Official Description (provided by the hotel):
- Welcome to one of the most fascinating, culturally rich cities in America where you can discover everything the city has to offer from your convenient Chicago hotel. A superb location and competitive price isn't mutually exclusive. When you stay at this comfortable Chicago hotel, you're within walking distance to Museum Campus where Shedd Aquarium, Alder Planetarium, Field Museum and Soldier Field await. You're also right across from Grant Park where the Taste of Chicago, Lollapalooza and other exciting music events happen. Maybe picking up some keepsakes or high fashion is more your speed - and you're in luck. Just one mile away is the famous shopping district Magnificent Mile, and 1/2 mile away is Navy Pier. In town for a special event? McCormick Place Convention Center is also just one mile away - close enough to enjoy a leisurely stroll in the neighborhood or a quick cab ride away. A fantastic location isn't the only thing waiting for guests. These private, deluxe rooms feature spacious living, divine beds, and free Wi-Fi so you're always connected. Consider your downtown Chicago hotel your official home away from home. Everything you need is right here, complete with friendly staff to ensure your stay is fabulous. Don't miss out on our full American breakfast. The most important meal of the day is located in our full service restaurant, so indulge yourself. Enjoy platefuls of sizzling hot eggs and waffles. Delectable sides of flaky pastries and fresh fruits are sublime. Of course, there's an assortment of hot and cold cereals and yogurt, too. Complete the meal with premium 100% Lavazza coffee. Whether you're in town for business or pleasure, we've got you covered. It's all about location (and of course affordability), so there's no need to look any further than this Chicago hotel. All the perks of the city are right at your doorstep. Book your next stay at the BEST WESTERN Grant Park Hotel and know that you (and your travel plans) are in good hands! Enjoy your stay. Please be aware our hotel pool is closed for renovations until further notice. In addition lobby and exterior renovation are currently in progress. We apologize for the inconvenience. ... more less
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- Also Known As:
- Best Western Chicago
- Chicago Best Western