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“Good location, Average hotel”

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Best Western Grant Park Hotel
Ranked #126 of 192 Hotels in Chicago
Reviewed October 16, 2012

You literally cross the street and you're in Grant Park. We came to Chicago to go to a football game at Soldier Field so the location couldn't have been better. It's a couple miles south of Navy Pier and shopping so walking is possible. There are plenty of places to eat within a couple of blocks. The room itself is just an average room. (For our room) You walk in, there is an open closet area on your left with a couple suitcase holders and an iron and ironing board. Then, there's a door on your right to the bathroom. Tub/shower, toilet, sink, some shampoo, conditioner, soap, lotion. Keep on walking and there is a TV with drawers underneath and a desk on the left and a king bed with a nightstand on each side. We only stayed for one night so this was more than sufficient for us. Yes, it is a little outdated and some things aren't in good shape. For example, the knobs kept falling off the drawers under the TV. It wasn't as bad as some people are making it sound thought. The people that work there are very polite. Also, on the 3rd floor, there is a workout room and and outdoor pool (which wasn't open because it was cold, but looked perfectly nice). Where the pool is, there is an outdoor area that has tables and chairs. Overall, for the price, it was the perfect place for us. Chicago is an expensive place to stay so it's nice that there are cheaper options, even if it's not 5 stars.

  • Stayed: October 2012, traveled as a couple
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1  Thank Kerry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex P, General Manager at Best Western Grant Park Hotel, responded to this reviewResponded October 24, 2012

Thank you so much for choosing to stay with us during your recent visit. It sounds like you thoroughly enjoyed your stay, noting our great location, friendly staff and other amenities. We are in a great location, easily accessible to most of the great Chicago attractions. Come stay with us again, we look forward to it!
Thanks,
Alex Pulido
General Manager

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Reviewed October 10, 2012

We stayed at BW Grant Park for a conference. I have to say my stay was fine - the staff are very nice and helpful. My problem was that the facility is tired, peeling wall paper, lumpy beds and it was not a bargain. The pluses- very close to everything, great sculptures and parks at your door step try breakfast at Yolks around the corner or dinner at the 11 th street diner they are excellent

  • Stayed: October 2012, traveled on business
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Thank Wendy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex P, General Manager at Best Western Grant Park Hotel, responded to this reviewResponded October 17, 2012

Dear Guest,
Thanks for staying with us during your recent trip to Chicago for a conference. It sounds like you found our staff extremely helpful and enjoyed our hotel’s great location. Customer service is one of our highest priorities so we are glad you experienced this. We want you to know that we are continually upgrading our hotel as quickly as possible where those needs are. We have made many upgrades to rooms in our hotel and continue doing so. I hope you will stay with us again to experience our great customer service, convenient location and improvements made since your last visit.

Sincerely,
Alex Pulido
General Manager

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Reviewed September 29, 2012 via mobile

If you are looking for a hotel on a budget that is quite far from the city centre this is for you. The Best Western is nothing like the UK version and looks tired and dated. From the outside, we'll you'd probably pass it by. Once inside the amenities are there but the best bit is probably the comfy queen size bed (if you ask for one). Mei's restaurant was really more if a cafe and breakfast was probably the best meal as it had more choice than any of the other meal times. If you arrive in the evening don't expect a full meal service it's rather more basic than that. However we didn't find anywhere else in the local vacinity to dine so had to stay there. Watch out for safe not working luckily we had to use a friends but the staff never managed to fix it before we left and there is no fridge either. Not a huge fan of Chicago but plenty to do just rather out the way in the hotel to what we are used to.

1  Thank Sharron K
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Alex P, General Manager at Best Western Grant Park Hotel, responded to this reviewResponded October 3, 2012

Dear Guest,
Thanks for choosing our hotel for your recent visit to Chicago. We’re happy to hear that you enjoyed our restaurant and comfy beds. Our location is extremely close to many of the famous landmarks in Chicago such as the Willis Tower, Buckingham Fountain and more. We appreciate your review and hope you will stay with us again if you return to Chicago.
Sincerely,
Alex Pulido
General Manager

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Reviewed September 27, 2012

The BEST WESTERN Grant Park Hotel is OK, but if you are going to spend this kind of money go somewhere else... It is OLD and the door to the room was hard to open and close, NO microwave, NO frig ,I would not stay here again.. I hope I didn't beat them up to bad but it is the truth....

Room Tip: Go somewhere else........
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  • Stayed: September 2012, traveled with friends
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Thank Kenny G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex P, General Manager at Best Western Grant Park Hotel, responded to this reviewResponded October 3, 2012

Dear Guest,
We appreciate your recent stay with us and your review. We hope that you were able to enjoy the many other amenities of our hotel such as our great location to many of Chicago’s famous landmarks. We are constantly making continued updates to our hotel and hope that you stay with us again to see them.
Thanks,
Alex Pulido
General Manager

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Reviewed September 27, 2012

We're traveling with a group on an escorted bus trip and the hotel was selected by the tour operator, so I can't comment on price or value for money. The room we had was on the top floor overlooking the parks, so we didn't have any problem with street noise. As others have commented, the rooms are a bit tired, but the huge king size bed was comfy and everything was clean. Our tour guide must have let the hotel know that it was my birthday and there was a lovey card and bowl of fruit in the room when we arrived. The hotel was pretty busy as it must be a popular stop for bus tours; the staff were pleasant, but obviously rushed. Prices in the on site restaurant looked okay. It was an easy walk for us to everything we were interested in - Willis Tower, start of Route 66, Buckingham Fountain, but we dont mind walking.

Stayed: September 2012, traveled as a couple
1  Thank Sue M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex P, General Manager at Best Western Grant Park Hotel, responded to this reviewResponded October 3, 2012

Dear Guest,
We’re glad your tour selected to stay with us and especially on your birthday! It sounds like you got a room with a great view and comfy bed for your stay and that you found our location very central to attractions you wanted to visit. We hope your experience with us will lead to you staying with us the next time you visit Chicago. We are always planning continued improvements and renovations to our hotel so I’m sure you will see those upon your return.
Thanks,
Alex Pulido
General Manager

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Reviewed September 26, 2012

Just finished my third stay at this location. I stay there mostly because of proximity to events nearby. Clean, just above average rooms. GREAT staff. Very quick to accommodate any concerns or problems. Most recently, had fuse box problems which shut off power to the room 5 times in 2 days. Rectified each time within minutes. In all fairness, they did offer to move me to another room if the problem persisted. Would have been nice to see some sort of break for the inconvenience. But I would stay there again and plan to soon. Get hotel parking ahead of time confirmed. You do not want next door "public" parking. Not secured. Great restaurant on site.

  • Stayed: September 2012, traveled solo
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Thank ks1020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex P, General Manager at Best Western Grant Park Hotel, responded to this reviewResponded October 3, 2012

Dear Guest,
Thanks for staying with us for a third time! We greatly appreciate your repeat business and look forward to having you again. We’re glad to hear you enjoy our great location and its proximity to many Chicago attractions. Also glad that you experienced our great staff and felt taken care of while staying with us. Thanks again!
Sincerely,
Alex Pulido
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 26, 2012

We had to cut our holiday for health reasons,so one day we hope to come back to Chicago.This is the main reson for my review ! the staff were fantastic and can i take this very public moment to shout this loud ? thank you all.
The hotel has a great location but lets face it what is badly needed is new fixtures and fittings and anybody who has recently been here with moderate expectations would agree.
So can i take this moment to advise the hotel management to do this asap and this is in turn might help them keep their excellent staff ?

  • Stayed: September 2012, traveled as a couple
    • Value
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    • Sleep Quality
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Thank JustaRealisticCouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex P, General Manager at Best Western Grant Park Hotel, responded to this reviewResponded October 3, 2012

Dear Guest,

We appreciate your recent stay with us and are glad you experience such fantastic service and attention from our staff. We have noted your feedback regarding other areas of our hotel and can assure you are looking at opportunities to continually improve our hotel as soon as possible. Thanks for your recent stay and we look forward to your next visit.
Sincerely,
Alex Pulido
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Grant Park Hotel

Address: 1100 S Michigan Ave, Chicago, IL 60605-2308
Phone Number:
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #126 of 192 Hotels in Chicago
Price Range: $74 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Grant Park Hotel 2.5*
Number of rooms: 172
Official Description (provided by the hotel):
Welcome to one of the most fascinating, culturally rich cities in America where you can discover everything the city has to offer from your convenient Chicago hotel. A superb location and competitive price isn't mutually exclusive. When you stay at this comfortable Chicago hotel, you're within walking distance to Museum Campus where Shedd Aquarium, Alder Planetarium, Field Museum and Soldier Field await. You're also right across from Grant Park where the Taste of Chicago, Lollapalooza and other exciting music events happen. Maybe picking up some keepsakes or high fashion is more your speed - and you're in luck. Just one mile away is the famous shopping district Magnificent Mile, and 1/2 mile away is Navy Pier. In town for a special event? McCormick Place Convention Center is also just one mile away - close enough to enjoy a leisurely stroll in the neighborhood or a quick cab ride away. A fantastic location isn't the only thing waiting for guests. These private, deluxe rooms feature spacious living, divine beds, and free Wi-Fi so you're always connected. Consider your downtown Chicago hotel your official home away from home. Everything you need is right here, complete with friendly staff to ensure your stay is fabulous. Don't miss out on our full American breakfast. The most important meal of the day is located in our full service restaurant, so indulge yourself. Enjoy platefuls of sizzling hot eggs and waffles. Delectable sides of flaky pastries and fresh fruits are sublime. Of course, there's an assortment of hot and cold cereals and yogurt, too. Complete the meal with premium 100% Lavazza coffee. Whether you're in town for business or pleasure, we've got you covered. It's all about location (and of course affordability), so there's no need to look any further than this Chicago hotel. All the perks of the city are right at your doorstep. Book your next stay at the BEST WESTERN Grant Park Hotel and know that you (and your travel plans) are in good hands! Enjoy your stay. Please be aware our hotel pool is closed for renovations until further notice. In addition lobby and exterior renovation are currently in progress. We apologize for the inconvenience. ... more   less 
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Also Known As:
Best Western Chicago
Chicago Best Western

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