Was expecting big things from this hotel based on previous reviews, price and stature..... It was a good hotel, the rooms were clean and there were little things like dressing gowns that were a nice touch but other everyday things let the hotel down. The bell service at the front door was nice, opening the door of the cab when we arrived and always saying hello when we were entering or leaving the hotel but the reception and concierge service was not as polite, often making us feel like we were troubling them for recommendations or when asking about buses and maps. Our room was comfortable although the pillows were very lumpy. They did give us an extra bed for our little girl after we requested it but having stayed in the hampton inn and suites, milwaukee the days before, i have to say the service was poorer. Our room overlooked the construction but we were hardly in the room and so this didnt really matter and it is not the hotel's fault. Watch out on check out oo as they made a charge for the mini bar of $22 when we hadnt even opened
it, they did remove this when we questioned it.
The location is good but you could stay nearer all the restaurants for a similar price or a little more. We got a great deal from ebookers.com $200 per night but wish we had stayed with the hilton group for our stay in chicago s they seem to be more reasonably priced and more customer service based.
Chicago is fantastic and i would recommend giordinos pizza (they are dotted throughout the city), we also did the chicago bus co tour, we paid fpr a 3 day pass which was worth the money because it is a hop on and off service and can be used to save your legs when you start to get tired. Watch out for shoe shine men, we saw them charging someone a fortune $20 to clean their shoes after they had started without permission so just keep walking if they approach you. Navy pier is good for the fireworks on wed and sat nights which you could see from our hotel too. Sears tower view is amazing but a little steep at $12.50 per person (no pun intended). If you love shopping look out for filennes basement, they ahve the designers at outlet prices in the city, there is one at the top end of michigan ave (mag mile) and one on state street near the body shop. Got some great bargains there! If you are travelling with children make sure you visit the children's museum (free on thurs eve 5-8pm) and the rainforest cafe where the rain forest comes to life while you eat with elephants, rhinos, frogs, crocdiles and more.
- Official Description (provided by the hotel):
- Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more less
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- Also Known As:
- Swissotel Chicago Hotel Chicago
- Swissotel Hotel Chicago
- Chicago Swissotel Hotel